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Scranton Chevrolet of Norwich
Norwich, CT
2,260 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,260 reviews
June 25, 2021
Oil change and service were fine, but as usual the appointment was never actually made and the communication was sub par -frustrsting overall. appointment was never actually made and the communication was sub par -frustrsting overall. More
by ASHLEYHEWKO14
Verified CustomerEmployees Worked With
Terry Jean
June 25, 2021
Very friendly people always have an awesome experience every time I go they take time to explain what you're getting done I give a five-star good service I don't always deal with the ones I put stars on b every time I go they take time to explain what you're getting done I give a five-star good service I don't always deal with the ones I put stars on but they see them every time and they're very friendly and they always there for any questions they always say hi okay then More
by AMANDA.D80
Employees Worked With
Other Employees :
Josh Dickson, James Mitchell, David Tignonsini, Terry Jean
June 25, 2021
They wanted to charge me $134.00 for a 7 second error code read that any parts store in the nation would do for free! I took my truck to a different place and they beat Scranton’s price by over $250.0 code read that any parts store in the nation would do for free! I took my truck to a different place and they beat Scranton’s price by over $250.00! More
by CWJARVIS
June 21, 2021
Tammy the service manager was great. My truck had an issue with the navigation and gps. Once the issue was found she contacted GM and made it right. issue with the navigation and gps. Once the issue was found she contacted GM and made it right. More
by Sizzo32
June 20, 2021
They had my car for about 2 months. The first time they gave it back without fixing it after 3 weeks. It took another 4 or 5 weeks to finally get it back and actually fixed. When I went to pick it up it w gave it back without fixing it after 3 weeks. It took another 4 or 5 weeks to finally get it back and actually fixed. When I went to pick it up it was absolutely filthy and green with pollen. The inside had a dirty smell to it. More
by TRINAMURPHY15
Employees Worked With
Josh Dickson
June 19, 2021
Everyone I dealt with was friendly, knowledgeable, and professional. A wonderful experience. Hats off to Dave, kamila and James. I would recommend this dealership to anyone. professional. A wonderful experience. Hats off to Dave, kamila and James. I would recommend this dealership to anyone. More
by JSF1958
June 19, 2021
Local dealer has been good to work withWhen I bring in a Local dealer has been good to work with When I bring in a vehicle for routine service I am greeted and vehicle is checked with the service scanner Local dealer has been good to work with When I bring in a vehicle for routine service I am greeted and vehicle is checked with the service scanner The vehicles are wiped down for everyone’s protection I am notified when the the vehicle is ready to be picked up More
by bruceminer
Employees Worked With
Other Employees :
Rico Bozzini, Terry Jean, Joseph Brockett
June 18, 2021
We were from out of town and needed our truck serviced. We were on a tight schedule. Despite Scranton’s having a full schedule, they made room for us to help us out. Great service. Friendly staff. Reasonab We were on a tight schedule. Despite Scranton’s having a full schedule, they made room for us to help us out. Great service. Friendly staff. Reasonable cost. Highly recommend! More
by dwarrick
Employees Worked With
Terry Jean
June 18, 2021
I bought truck at this dealership and had a flat shortly after. Dashboard said it was front left but it was actually back left and I wanted that fixed. When it was time for oil change I brought it to dealer after. Dashboard said it was front left but it was actually back left and I wanted that fixed. When it was time for oil change I brought it to dealership so it could be straightened out there was also a wind noise from rear passenger door that should have been fixed. I was charged $25 to rotate tires when all I really wanted was wheels to match what dash tells me and I was told they adjusted a hinge on front passenger door. I watched them pull out for a test ride, 2 people in front of truck when the issue is in the rear. After nearly 3 hours at dealership I drove home hearing same wind from back door as before and feeling extremely ripped off because I just paid $99.?? For an oil change More
by JKINNER65
Employees Worked With
Terry Jean
