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Scranton Chevrolet of Norwich
Norwich, CT
2,261 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,261 reviews
August 12, 2021
Cost in my option was ver high for an oil and filter change only at $70.14. Also took an hour and 20 minutes for what should be a simple process. When I seen my car sitting out side I questioned if it w change only at $70.14. Also took an hour and 20 minutes for what should be a simple process. When I seen my car sitting out side I questioned if it was done and the desk said he had forgot and the paper work would done in a few minutes at that point. A lot of room for improvement there. More
by Dsimon
Verified CustomerEmployees Worked With
Terry Jean
August 11, 2021
Brought car in for scheduled maintenance. Very good fast service. Easy drive up area to drop off the vehicle. Clean facility. No issues at all. service. Easy drive up area to drop off the vehicle. Clean facility. No issues at all. More
by richardrozanski
Employees Worked With
Terry Jean
August 09, 2021
I went to look at a Blazer RS on June 8th and purchased the vehicle that day. I did, however, have to wait for the vehicle until July 24th which was of no fault of the dealership. Another customer had back the vehicle that day. I did, however, have to wait for the vehicle until July 24th which was of no fault of the dealership. Another customer had backed into the vehicle the day before I had gone to look at it, so the wait was for their insurance company to contact the dealership for the car to then be fixed. Josh, the salesman, was very helpful the entire time and kept me updated with the status of the vehicle. More
by MIchael
Employees Worked With
Josh Dickson
August 04, 2021
Bill Buswell was absolutely AMAZING and was extremely attentive to my needs. I will refer him to several more people to come. This dealership made for a pleasant experience with my family and I. Josh and attentive to my needs. I will refer him to several more people to come. This dealership made for a pleasant experience with my family and I. Josh and Jay are also EXCELLENT colleagues of his who had his back when Bill wasn't available. Keep up the great work Bill. You have a stellar personality and WORK ethic! Austin the finance manager was very ethical and knows his stuff! Appreciate you all! More
by LaneSimmons
July 31, 2021
Over priced and slow2 hours for a LOF no tire rotation, Over priced and slow 2 hours for a LOF no tire rotation, I never received an Multi-Point Inspection (MPI), I’ve been to 2 other GM Dealers in Eastern Over priced and slow 2 hours for a LOF no tire rotation, I never received an Multi-Point Inspection (MPI), I’ve been to 2 other GM Dealers in Eastern CT both where helluva lot better. I have a warranty, and I’ve never had to pay for a LOF Scranton over charges by so much that I had to pay $36 on top of what my warranty pays since there is a cap that I’ve never come close to reaching until now. The Technician did not top off all fluids. More
by calebespinosa355
Employees Worked With
Terry Jean
July 31, 2021
Great service, personable staff. Had an issue, was resolved timely, communication wasn’t too bad, but overall good experience. Will continue to get our Chevy vehicles serviced at Scranton. resolved timely, communication wasn’t too bad, but overall good experience. Will continue to get our Chevy vehicles serviced at Scranton. More
by AJS
July 29, 2021
Great service, was very nice and gave great and detailed explanations and was very timely with fixing my car. I had a great experience there. explanations and was very timely with fixing my car. I had a great experience there. More
by nasia353
Employees Worked With
July 29, 2021
This is the second time I’ve had to bring in the vehicle since I purchased from this dealer. On this occasion, they could not find why my coolant was leaking however they did put a dye into the tank but now since I purchased from this dealer. On this occasion, they could not find why my coolant was leaking however they did put a dye into the tank but now I’ll need to continue checking the coolant levels and bring it back when it begins to noticeably start leaking again. Slightly frustrated that a 5 year old vehicle at $30k is consistently giving me issues. I will say though that the staff was friendly and the appointment was timely. More
by SAFEAR1989
Employees Worked With
Terry Jean
July 29, 2021
Very pleased with the entire process, Kamila made the entire process go as smooth as possible. I highly recommend her and the dealership, I will definitely be back for future vehicles. entire process go as smooth as possible. I highly recommend her and the dealership, I will definitely be back for future vehicles. More
by KRISDEV02
July 29, 2021
It was my 4th time having my 2018 GMC serviced at Scranton Chevrolet and they did a fantastic job all 4 times. The managers and technicians are very friendly and accommodating. I have bought many n Scranton Chevrolet and they did a fantastic job all 4 times. The managers and technicians are very friendly and accommodating. I have bought many new vehicles in my life time and Scranton Chevrolet is one of the top service centers that ever worked on my vehicles. More
by Jr.
