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Scranton Chevrolet of Norwich
Norwich, CT
2,261 Reviews
Scranton Motors is a family owned dealer group that is growing, but still small enough to pay attention to the individual customer experience. Our family has been in the car business for over 60 years. We at Scranton Motors look forward to bringing our family approach to the Norwich area and providing great service to our Chevrolet customers.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:30 PM
Tuesday 9:00 AM - 6:30 PM
Wednesday 9:00 AM - 6:30 PM
Thursday 9:00 AM - 6:30 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 2,261 reviews
October 14, 2021
Kamila in sales & the serv dept are the best ! we are always well taken care of always well taken care of More
by BOMOTORSPORTS2
Verified CustomerEmployees Worked With
Other Employees :
Rico Bozzini, David Tignonsini
October 12, 2021
They made me feel unwelcome and the service itself was pretty lazily done. I won't go back again. I'd prefer to go to Gates Buick in North Windham where the service dept is friendly and the service is tho pretty lazily done. I won't go back again. I'd prefer to go to Gates Buick in North Windham where the service dept is friendly and the service is thorough. More
by mperry9857
Employees Worked With
No
October 08, 2021
Awesome experience. Had car I was interested in ready to go for a drive. Gave me full review and options on how to finance. Kamila was amazing and I was in my new car that very day. go for a drive. Gave me full review and options on how to finance. Kamila was amazing and I was in my new car that very day. More
by BGLENNEY
October 06, 2021
Had a scheduled oil change for 10am, a routine maintenance that should take no longer then 20 minutes, took over 2 hours. This is the 3rd time I’ve have vehicles maintained here and every time I’v maintenance that should take no longer then 20 minutes, took over 2 hours. This is the 3rd time I’ve have vehicles maintained here and every time I’ve waited hours! I was told that a wheel alignment would take maybe 2 hours because they were “a little behind” took over 5. The service center is over booking appointments and wasting people’s time. I work 3rd shift and things like this are an absolute inconvenience and I’m forced to get my maintenance done here or I “void” my warranty so I have no choice but to use this service center. This in no way reflects any one individual as everyone was polite and helpful! More
by DLB326
Employees Worked With
Rico Bozzini
October 01, 2021
They were friendly and efficient they did a good job I was very pleasedI would recommend them to anybody was very pleasedI would recommend them to anybody More
by MEMA667
Employees Worked With
Other Employees :
Rico Bozzini, Michael Soto-Valentin, Eugene Peabody
October 01, 2021
September 24,2021 Worst Chevy dealership I have ever had September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand n September 24,2021 Worst Chevy dealership I have ever had service at! Do not go there. I went to have my oil changed When I bought my truck brand new in JANUARY 2021 I bought the prepaid maintenance number one and two plan covers my truck up to 75,000 miles. All I want to do is get the oil changed! I honestly don't know if they ever changed it. It was never reset so I ask the service man why? Also my consoles and basket i keep in front and both glove compartments were rummaged through?? AND MOST IMPORTANTLY the oil light came on traveling back to Gales Ferry. Less than 7 miles after oil was supposedly changed??? I called the dealership they said that was odd the young man asked me if my truck was knocking I told him it better not be. I parked it and I believe it was Mike the dealer service manager came and checked it and put three more quarts of oil in it because it was LOW THREE QUARTS. I don't know what impact it's going to have. I also cannot say they did not do it on purpose because they were giving me grief over having the pre-paid maintenance plan. I called the plan administrator and he said they were required to take it. I SHOULD have left when they did not want to do it! NEVER GO THERE! I have had service all over United States. Worst service EVER. Karen More
by karenwilliams0518
Employees Worked With
I dont know last name only first! Mike, Michael Soto-Valentin, Michael Cassel, Michael Van Valkenburgh
October 01, 2021
They were able to secure me a very difficult vehicle to find at this time, and delivered it on time! find at this time, and delivered it on time! More
by SBRGR175
