Scottsdale Ferrari Maserati

BUYERS BEWARE: I purchased from the Scottsdale Ferrari Dealership a 2017 Ferrari 488 Spider / traded in a 2006 Ferrari 430 Spider – long distance sale – I reside in St. Louis Mo. The sales / negotiations Dealership a 2017 Ferrari 488 Spider / traded in a 2006 Ferrari 430 Spider – long distance sale – I reside in St. Louis Mo. The sales / negotiations stared in the end of June 2024 and as of today I am still owed 1 item on the “We Owe” document, which they have refused to honor. It was agreed upon and I received a signed “We Owe” document that I would receive a 2yr Warranty & 2yr Maintenance Program backed by Ferrari North America and described by Ferrari as MAINPOWER15 WARRANTY. After doing a wire transfer and reviewing the documents I found out that the 2 yr Maintenance Program was not included in the documents. I was never told that it was not included, and I only found out by doing my due diligence and reading the documents. I would have never agreed on terms of the sale without this Maintenance Program – (sounds like a little bait and switch). I called and ended up speaking to the sales manager Carl DeRiso and was told it supposedly didn’t qualify, but I was offered and agreed upon to be paid $5,000 to me for the equivalence of 2 years of maintenance at my local Ferrari dealership in STL. ($2,500 per yr). I received a revised signed “We Owe” document stating this agreement. The dealership has not made payment of the $5,000, stating the condition of my F430 trade in. I have acted in good faith through this entire process. On 6-24-24 I texted photos of my F430 and received a text asking for additional info. On 6-25-24 I emailed 2 documents 1) invoice of new tires June 2024 from STL Ferrari $3,300. 2) emailed a certified inspection report of my F430 completed by STL Ferrari. With in 1 hour of sending the email, I received an offer from salesman Petros Kompouras & GM Chad Morgan. Between 6-25 & 6-28 I received a total of 4 offers (going back and forth with different options etc.) but it always included the MAINPOWER15 Warranty. The deal was agreed upon and I received a thank you text from GM Chad Morgan. On 7-10 my F430 was picked up from STL and shipped to Scottsdale Ferrari. Why I mention the timeline, I NEVER ONCE received a phone call / text / email from the salesperson Pertos K. who I spoke to over many occasions; sales manager Carl D. spoke to 3 times or GM Chad Morgan regarding / inquiring about any additional information of my F430. Never did they ask for additional info. All they wanted to do was to close the deal. On 7-12-24 The dealership came in full possession of my F430 before shipping the F488 to STL. The acceptance of the vehicle and shipping of the F488 tacitly binds the dealership to the agreement, and they had ample opportunity to review the vehicle, and to now suggest that I am not owed the $5,000 is simply absurd. FYI- the main concern on my F430 was a battery issue. I had my attorney send a demand letter to Scottsdale Ferrari, LLC; PAG West, LLC & Penske Automotive Group. Inc. only to receive a zero response. I am to find out that by signing all the documents I have given away some rights and need to settle by arbitration – which is a complete joke and burdensome. I find it hard to believe that a dealership could put all of this in writing with a “We Owe” document and simply not honor our agreement knowing the odds of arbitration is in their favor. Buyers Beware - getting signed documents at Scottsdale Ferrari are meaningless. More

Stevie and repair of my Ferrari FF My 2012 Ferrari FF had been intermittently displaying a “Restricted Engine Performance” message on the left TFT screen. This problem proved difficult My 2012 Ferrari FF had been intermittently displaying a “Restricted Engine Performance” message on the left TFT screen. This problem proved difficult to diagnose, taking two weeks of research and testing involving the shop’s Master Mechanics and Technicians as well as Ferrari USA and Italy. After replacing a fuel pump and bad wiring the problem was corrected and the car runs normal again. Russell Bastian, my Service Advisor, was exceptionally courteous and helpful in keeping me up to date on their progress and responsive to my concerns of the storage of my vehicle in the sun. Gary Hopkins More

Good Service Brought in my 4200 GranSport for annual flush and refresh. Work performed to satisfaction, car was returned in prime condition. I am comfortable that Brought in my 4200 GranSport for annual flush and refresh. Work performed to satisfaction, car was returned in prime condition. I am comfortable that this dealership provides class "A" service, and while I'm not anxious to bring the car in for more service - I do believe that when it is warranted, they will be there to provide the best help to restore the car to working condition and get me out on the road. More

Chris Pauken- Go see him. Simply said I was looking for a pre-owned Porsche, all other stores nearby had terrible sales reps and treated me like a scrub. One lady even at the A Simply said I was looking for a pre-owned Porsche, all other stores nearby had terrible sales reps and treated me like a scrub. One lady even at the Audi store was incredibly rude towards my wife. Regardless this is about Chris. Very Friendly, not a rouse but I felt sincerity from this gentlemen. I spotted something I was not expecting to see at the store and not what I was planning on. Chris offered a test drive although the car literally physically did not work out for me. It was nice to get proper human treatment without feeling I was in a LV store with flipflops on. More

I have bought most of my cars from these Penske Dealeriships since 1999 and have always been extremely satisfied with their friendliness, professionalism and service. Dealeriships since 1999 and have always been extremely satisfied with their friendliness, professionalism and service. More

In August 2009, my family and I were on vacation in Phoenix. The highlight of the vacation was to visit Scottsdale Ferrari. Our son, Ronnie Horak II has always been interested in a Ferrari’s, so we sto Phoenix. The highlight of the vacation was to visit Scottsdale Ferrari. Our son, Ronnie Horak II has always been interested in a Ferrari’s, so we stopped by the dealership. Chris Pauken was very gracious and took us on a tour of the dealership. He spent several hours educating all of us on the Ferrari 360 and the Ferrari history. Chris introduced Ronnie to a real Ferrari 360 Modena, which he had in inventory. That was all it took! He is responsible for Ronnie's passion for the Ferrari 360 Modena. In 2010, Ronnie eventually bought a 360 locally. In March 2012 he returned to Chris for his Maserati. A very smooth and impressive transaction including an Ohio delivery. The car is outstanding. Chris exceeded our expectations again! Chris did not have to take the time he did to welcome us to Scottsdale Ferrari in 2009, but he did. I am grateful for his effort. Respectfully, Ronald Horak More

Me my dad and my broter were visiting Scottsdale, and we were there because my dad comes down to scottsdale occaionaly, for business. He knows me and my broter are into cars and he said that there were some were there because my dad comes down to scottsdale occaionaly, for business. He knows me and my broter are into cars and he said that there were some fancy dealerships down the road from where he works. So he took us too Scottsdale Ferrari. I'm not going to lie, the people there were very, very nice. They treated us extremely well even though we werent in the market for a Ferrari. They were absolutely fine with us walking around taking pictures of the cars. The gift shop prices are suprisingly cheap if you are looking for a Ferrari souvenir. We will never forget our expeirience at Scottsdale Ferrari. More

Great experience! Danny Rains was very helpful and easy to deal with. No stress, no pressure and we got a great car at a good price! to deal with. No stress, no pressure and we got a great car at a good price! More

Chris Pauken made my car purchase a dream. I was Chris Pauken made my car purchase a dream. I was looking for a newer Range Rover HSE to replace my fun car. An aging Land Rover Discovery that cou Chris Pauken made my car purchase a dream. I was looking for a newer Range Rover HSE to replace my fun car. An aging Land Rover Discovery that couldn't hold my three children for long trips (no center seat shoulder harness). The dealership had the right car that I was looking for with the options I wanted. We went through the price negotiations quickly without any drama. Chris also negotiated a very fair price for my trade. The Discovery was in good shape so the finance person was looking to buy it for her dad as a 4-wheeler for him. (Better than hearing it would go to auction or crushed) When I came to pick up the Range Rover with my son. Chris let my 11 year old sit in the Ferrari F438 of his dreams. For my son it was much better than watching the car on Top Gear or on his X-Box. He now has a goal to work toward. Chris is great salesman who knows his products and the store inventory very well and makes the car purchase a simple and straight forward transaction. I would work with him anytime. More

Fantastic experience...very nice, responsive and easy to work with--plus Scottsdale Ferrari has some of the most beautiful cars I've ever seen. Highly and emphatically recomended work with--plus Scottsdale Ferrari has some of the most beautiful cars I've ever seen. Highly and emphatically recomended More