Scott Volkswagen

Kim Lexner....the service experience you deserve. Having worked in the automotive industry for over 3 years I can say without a doubt, Kim Lexner in the Scott VW service department provides the servic Having worked in the automotive industry for over 3 years I can say without a doubt, Kim Lexner in the Scott VW service department provides the service you deserve!!! Very knowledgeable, keen and effectively uses your time. More

service I have been a long time customer off and on of Scott vw. Service advisor AL Sousa has been great every time I have brought my 2013 passat in for serv I have been a long time customer off and on of Scott vw. Service advisor AL Sousa has been great every time I have brought my 2013 passat in for service. He has a great demeanor, is very friendly and explains all work once it is completed. Your lucky to have him on your team at Scotts! More

quick repair, great customer service. Brought our tiguan in for service, were greeted promptly by a gentleman named Al Sousa. He was very personable, and provided us with great service (w Brought our tiguan in for service, were greeted promptly by a gentleman named Al Sousa. He was very personable, and provided us with great service (which is very important to me). Thanks to him Scott VW will be our only choice going forward. Sincerely, Bruce D. More

Great Service A few weeks ago my wifes vw was having some wiring issues and i spoke to this guy named Al Sousa and in no time he pointed in the right direction and A few weeks ago my wifes vw was having some wiring issues and i spoke to this guy named Al Sousa and in no time he pointed in the right direction and her car was fixed ! Would i recommend this company ....YES without question ! Thanks Al, for your prompt service and caring personality ! More

best shop i have ever been too! I have been having many problems with my 2009 jetta. Went to 4 different shops with no conclusion. I came here and talked to al souza and he had an an I have been having many problems with my 2009 jetta. Went to 4 different shops with no conclusion. I came here and talked to al souza and he had an answer to every question i had. On top of having my car finished a day befor i expected he was very easy to talk to and understand. Ill tell all my friend to go see al! More

Amazing customer service Had an issue with my Jetta... Spoke with a gentlman named Al who quickly got us in to fix the problem.... Thank You I will now skip the rest and only Had an issue with my Jetta... Spoke with a gentlman named Al who quickly got us in to fix the problem.... Thank You I will now skip the rest and only come here for an further problems More

Fair weather friends. Customer service, "what is that"? Bought a 2012 certified used car for $21000 cash. car that Scott VW sold to the original owner, a car that Scott VW did all the maintenance on, A car Bought a 2012 certified used car for $21000 cash. car that Scott VW sold to the original owner, a car that Scott VW did all the maintenance on, A car that was certified by Scott VW, a car that we were told that Scott VW stands behind. we received 3 phone calls in the next 3 days from Scott VW asking how we liked the car. 11 days after we bought this wonderful car it broke down and was in the shop NOT at Scott VW. I immediately called Scott VW to see what they could do for us. They knew exactly what the problem was before the car was even looked at by a mechanic. After that phone call Scott VW never got back to us no matter how many times or how many ways we tried to contact them. We finally sent a complaint to VWcustomercare.com and I cc Scott VW approximately 5 minutes after I sent that email Russ Baird from Scott VW was calling my house making all kinds of promises. None of which they have kept nor have we heard a word from him as he promised we would. Do not let the low prices or the friendly smiles fool you there is a reason their prices are so low and they smile so broadly. They know you are going for a ride. All the horror stories that you may have heard about car dealers you can experience at Scott VW. Scott VW seems to believe that customer service is something the other guys should do!! More

Deceptive practices On a second visit and a substitute sales person the car I originally inquired about was sold under my feet after agreeing on a sale over the phone wit On a second visit and a substitute sales person the car I originally inquired about was sold under my feet after agreeing on a sale over the phone with Lou Dutra. I was at the showroom in less time than promised to Lou. I would not recommend this dealership to anyone. More

Honest and Straightforward. Great Customer Service! I have visited numerous dealers in the area, and Scott is far and away the best. Glenn, our salesperson, was honest, friendly, helpful, and NO PRESSU I have visited numerous dealers in the area, and Scott is far and away the best. Glenn, our salesperson, was honest, friendly, helpful, and NO PRESSURE! He let us drive the cars we wanted to drive. He was honest about what he could and couldn't offer in terms of pricing. He made sure that we had all the information we needed. We weren't easy customers. We visited the dealership 3 times in the course of a month to drive cars. I ended up with a beautiful 2012 GTI. Everything was included. Floor mats. All-weather mats. Cargo blocks. Manuals. The car is spotless. Friends can't believe it's used. It really looks and feels brand new. I also got a great price. $1500 less than a similar car on Carmax, and mine was CPO! If you're thinking about a VW, go to Scott. More

We purchased a 2012 certified pre-owned Touareg in July and were told they could not give is the CPO certificate because a computer update needed to be installed. We scheduled an appointment for August 8th and were told they could not give is the CPO certificate because a computer update needed to be installed. We scheduled an appointment for August 8th, arrived for the update after driving an hour to the dealership and waited an hour to be told the update could not be installed. They said it was a VW problem. We heard nothing for over a month about correcting this issue. Finally called the chat line at VW of America who has done nothing but accept a "wait" response from Scott VW. We believe the car is not CPO certified in spite of Scott VW telling us it was. We have not received any certification and continue waiting for VW of America to call and tell us the status of this issue. We are beginning to feel this may have to be submitted under the "Lemon Law" for settlement. To make a long story short, we are totally dissatisfied with Scott VW and quite frankly VW of America doesn't seem to respond to our issue either. The response we are getting from VW of America is that they are waiting for a full report from Scott VW. We have been waiting for months for the same thing but to no avail. I would steer clear of this dealership. More