Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
Filter Reviews by Keyword
By Type
Showing 638 reviews
Service department is awesome. 10+ Very personal experience. I wish i could say the same about the new new car department. Ill be back in 5000 miles if not sooner. 10+ Very personal experience. I wish i could say the same about the new new car department. Ill be back in 5000 miles if not sooner. More
I walked out to my car in the morning and discovered a flat tire. AAA put on my spare (the little donut tire). I didn’t trust it so I wanted to get it fixed ASAP!!! I went in for 1 tire and discovered flat tire. AAA put on my spare (the little donut tire). I didn’t trust it so I wanted to get it fixed ASAP!!! I went in for 1 tire and discovered I needed all 4. Got a great deal! They needed to order the tires so they gave me a loaner for the day. By late afternoon the tires were in, put on my car and I was ready to go. Service and all of the people were fantastic!! Thank you More
Christopher Magana was my service advisor. He kept me updated on a regular basis regarding my vehicle. He was up front about the repair cost and walked me through how the estimate was calcul He kept me updated on a regular basis regarding my vehicle. He was up front about the repair cost and walked me through how the estimate was calculated. The repairs were completed ahead of schedule. More
Service wasn’t completed after I specifically requested what work needed to be done and now I need to go back in. The department was incredibly nice from a service perspective but failed to do the job at h what work needed to be done and now I need to go back in. The department was incredibly nice from a service perspective but failed to do the job at hand. More
Do not take your vehicle here to be serviced. They are poorly managed. Service advisors lack the simple understanding with how to navigate their own software to find the necessary parts are re They are poorly managed. Service advisors lack the simple understanding with how to navigate their own software to find the necessary parts are required for repair. They have had my truck for over two week. The first week they had to order a hose and said they would try and get it overnight from Texas. The part came in 6 days later on a Saturday said it should only be a couple days for it to be repaired. Tuesday I called three times leaving messages to get a status update, it was not until the afternoon when I was told they had forgot about the truck. Thursday rolls around no update, I call to find out that they had to order two o-rings from the Huntington Beach dealership, those did not show up till the end of the day and they were the wrong parts. Now they have to order the correct o-rings. More
John was fabulous to work with. He was very knowledgeable about finances and the car I did not plan to buy. I walked in with my car in great shape with a lease that was nearly up an He was very knowledgeable about finances and the car I did not plan to buy. I walked in with my car in great shape with a lease that was nearly up and walked out with a brand new car thanks to John! More