Scott Robinson Chrysler Dodge Jeep RAM

Service manager needs service training. Work has been horrible. i would not feel right giving one star. Had to bring our Rubicon to a gas station to repair the work done at Scott Robinson. Work has been horrible. i would not feel right giving one star. Had to bring our Rubicon to a gas station to repair the work done at Scott Robinson. i have purchased several cars at Scott Robinson over the years. i have also used the service for several years. The service has slowly declined to a unsatisfactory level. Staff has no experience. The management does not care, no one returns calls. Avoid this place at all cost. I write this review after doing business there for over 25 years including purchasing several cars. Save yourself the aggravation and go to a real dealership. More

Service department This was my first service at Scott Robinson and was very pleased, I would definitely recommend. Norma from the service department was very helpful and This was my first service at Scott Robinson and was very pleased, I would definitely recommend. Norma from the service department was very helpful and let me know as soon as my car was ready! More

Service deptartment If I could've given less than 1 Star I would have. Their service department was horrible. Over a weeks period and close to 20 phone calls I couldn't g If I could've given less than 1 Star I would have. Their service department was horrible. Over a weeks period and close to 20 phone calls I couldn't get a single person to return my call on the status of my vehicle. For 6 days it sat for them to finally tell me the repairs had to be made at another dealership. However they told me on a Saturday when the service dept was aware of this days before, which they failed to tell me and delayed my repairs until the following week. This in turn cost me the use of my vehicle and the extended cost of a rental vehicle. I will be taking this to a more competent dealer service department. BEWARE! I wouldn't recommend this place to my worst enemy. I'tried once again to contact your service manager Brian. He is nowhere to be found or contacted. Won't return my calls or answer the phone. My car was transferred to another dealership to make the repairs. But what do you know. Your service technicians cleared my check engine light and codes. Now the other dealership can't find the problem nor will warranty pay for repairs without the codes. I was calling to try to get my scan report but NO ONE in the service dept will answer. Not even your manager. And when I went to have my car towed your dealership had the audacity to charge me. For what!? A $300 parking spot!? I didn't think your dealership could get much worse. Guess what I was wrong. It's much worse!! More

Bought Ram 2500 I found the truck I was interested in on-line. I called the dealership with the stock number. They had it available and made sure it was out of thei I found the truck I was interested in on-line. I called the dealership with the stock number. They had it available and made sure it was out of their storage area and at the dealership so I could take a look. The salesman was gracious enough to show us some other comparable trucks. I settled on the first one and purchased it. The paperwork and financing was very quick and efficient and the dealer thoroughly detailed the truck and put a full tank of diesel in it. They then made arrangements to have running boards installed and that was done quickly and very professionally. More

Expertise I just want to say that my buying experience was "Wonderful”. Tony was extremely helpful and amazing to work with, definitely made me feel like I was I just want to say that my buying experience was "Wonderful”. Tony was extremely helpful and amazing to work with, definitely made me feel like I was in good hands. Tony didn’t rush me, helped me picked the car I truly wanted and he even took the time to teach me a few things about the car. Thank you 😊 More

My New Jeep So Happy I came in I didn't really know what I wanted. The sales man Eric was very helpful in me choosing my 2019 Jeep Cherokee, the color was what I was look I came in I didn't really know what I wanted. The sales man Eric was very helpful in me choosing my 2019 Jeep Cherokee, the color was what I was looking for, Eric took the time to go over every detail of my new car. I so happy I came. My daughter got her 2018 Jeep Cherokee their last, so now it a family thing of Jeeps. thanks . More

Great job The car was sold as advertised and the guys were pretty straightforward with everything . My son was happy with his first automobile purchase. He w The car was sold as advertised and the guys were pretty straightforward with everything . My son was happy with his first automobile purchase. He will probably come back many more times. More

Service Department #1, start to finish I'm into cars and I appreciate professional service by knowledgeable people, the staff at Scott Robinson Chrysler consistently provides that experienc I'm into cars and I appreciate professional service by knowledgeable people, the staff at Scott Robinson Chrysler consistently provides that experience. I've been going to Scott Robinson for 8 years with my 2011 RAM R/T truck and always received excellent service. I recently traded my RAM for a 2006 Magnum SRT-8 and immediately brought it to Scott Robinson's Service Dept. for an oil and filter change along with an inspection. My service writer was Norma Espinosa; she was enthusiastic about her job, professional and she understood and addressed any and all questions/concerns I had. While I waited for the service, Norma kept me updated on progress and when the service was complete Norma found me at the dealership, explained the service and inspection results and personally walked me and introduced me to the cashier. That's class. I also had the bonus of talking directly to the mechanic who serviced my vehicle, a huge plus to a person like myself who is interested and wants to know as much as possible about their vehicle. I have to mention that I am a DIY guy but coming in with the service offers I get from Chrysler and Scott Robinson, I can rarely do the jobs myself for less money; the parts and labor charges are extremely competitive and very fair. I'm looking forward to my continuing relationship with Chrysler products and service as provided by Scott Robinson Chrysler. More

Great service Just a little advise the cashiers need a little training in customer service. Cesar was great and he explained everything to the dot . Good service Just a little advise the cashiers need a little training in customer service. Cesar was great and he explained everything to the dot . Good service More

Unforgettable Ricardo Cerezo and Pete Serrano made my car buying experience a moment I will cherish. They were honest, friendly and knowledgeable. I am absolutely i Ricardo Cerezo and Pete Serrano made my car buying experience a moment I will cherish. They were honest, friendly and knowledgeable. I am absolutely in love with my new car. More