
Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
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Great salesman Diego I went to the Dealership with a Pacifica in mind. Diego was great, he hopped in a car and took me to see all of the Pacificas they had. He showed me a I went to the Dealership with a Pacifica in mind. Diego was great, he hopped in a car and took me to see all of the Pacificas they had. He showed me a few different styles and directed me to the vans that fit my need. He didn’t insist on upselling me, though he did show me the nicest Pacifica they had, but didn’t make me drive that one and then sell me a different style. I drove the Van I Bought. Diego was personable and knowledgeable. He didn’t rush me or pressure me in any way and I appreciated the lack of salesman mumbo-jumbo. He also factored in my his husbands requests, even though he was not with me. I sent him back to the money guys 6 times. He never seemed to mind or be frustrated. I sold the dealership my Mazda CX-9. I had a quote from Shift with me and they upped it by 500. So that I could more easily get out of my old lease. It was so easy, I didn’t have to drive it to a Mazda dealership or anything. The Finace guy, Scott I believe was also very personable and genuine. As a Female, I have encountered a lot of inappropriate behavior when buying and servicing my vehicles over the years. I didn’t get any of that here. I went to this dealership because they seemed to have the largest selection of Minivans. My only criticism is that the beverages and food perks were awful. The lobby is very 3 star hotel feeling. Basic and not particularly clean or dirty. Just basic. Waiting for as long as it takes to buy a car, I was there for 4.5 hours start to finish, I would have greatly appreciated WiFi and other healthy snack. More
Great Service I appreciate how professional and helpful everyone is. From Cesar,Jaime, and Norma. To the person that opened up the shop when I first came in. I appreciate how professional and helpful everyone is. From Cesar,Jaime, and Norma. To the person that opened up the shop when I first came in. More
Customer Service Cesar Arizmendi was excellent to work with. Great follow up. He called me back on the status of my vehicle being repaired at Scott/Rob as promised. Cesar Arizmendi was excellent to work with. Great follow up. He called me back on the status of my vehicle being repaired at Scott/Rob as promised. Also, the Service Manager, Brian Moore is an outstanding Manager for ensuring customers are listened too. More
Great Service Our salesman Del Johnston was very helpful and knowledgeable when it came to helping my wife and I choose the Jeep Grand Cherokee. I would recommend h Our salesman Del Johnston was very helpful and knowledgeable when it came to helping my wife and I choose the Jeep Grand Cherokee. I would recommend him to a friend or a stranger that were to shop at Scott Robinson dealership. More
Jeep Purchase Was very impressed with the customer service. Made my purchase effortless. Will highly recommend the dealership to other buyers. Everyone went above a Was very impressed with the customer service. Made my purchase effortless. Will highly recommend the dealership to other buyers. Everyone went above and beyond the call of duty to make the sale. More
Service Cesar did a great job of squeezing me in and communicating throughout the service call. They do a great job of servicing the diesel promasters. Cesar did a great job of squeezing me in and communicating throughout the service call. They do a great job of servicing the diesel promasters. More
Excellent service, thanks to “Norma”. Thanks so much for the excellent service. Thanks to Norma Espinosa personally. Sorry for the late response to your survey coz I lost my internet conn Thanks so much for the excellent service. Thanks to Norma Espinosa personally. Sorry for the late response to your survey coz I lost my internet connection. More
great help I appreciated the service of Cesar. He was positive , helpful , and knowledgeable about hat my car needed. Even when I asked about the rental.....ON I appreciated the service of Cesar. He was positive , helpful , and knowledgeable about hat my car needed. Even when I asked about the rental.....ON POINT! More
Best experience we’ve had getting a new car, We are very pleased with our experience getting a new car and the service provided to us by JT. He spent time finding just the right Pacifica for us We are very pleased with our experience getting a new car and the service provided to us by JT. He spent time finding just the right Pacifica for us and making our transaction quick and easy. The car he found for us exceeded our expectations and we are very happy with it. JT was very patient in answering all our questions and helping us find the one for us. We never felt pressured or uncomfortable. This was the first new car we’ve had in 13 years. We would highly recommend JT and this dealership. More
Very easy and understandable First time buying a car, and everything was very straight forward and easy to understand (unlike other dealerships I'd visited). I made it clear what First time buying a car, and everything was very straight forward and easy to understand (unlike other dealerships I'd visited). I made it clear what I wanted and needed and it wasn't an issue getting exactly that. Ashley and Adrian were the best! More