Scott Robinson Chrysler Dodge Jeep RAM

Great Customer Service Customer Service was great. Went in for a recall and after being told the part was rarely available, Humberto went to double check and said I was in l Customer Service was great. Went in for a recall and after being told the part was rarely available, Humberto went to double check and said I was in luck; the dealer was receiving 4 that day! More

Yemiy was very nice! The service was awesome and quick . I was a walk in with no appointment and my car was ready in a couple hours!! Thank you!! I was a walk in with no appointment and my car was ready in a couple hours!! Thank you!! More

Cesar was very informative and thorough. He made sure I was aware of everything going on and took care of me. Excellent work! Happy to refer people to Scott Robinson because I've never had a bad experience was aware of everything going on and took care of me. Excellent work! Happy to refer people to Scott Robinson because I've never had a bad experience. More

Cesar Arizmendi represents SRCDJ Client Satisfaction. I've been a client of Cesar's for 15 years with my two Jeep Wrangler's and several types of service events performed over that time. Cesar has always I've been a client of Cesar's for 15 years with my two Jeep Wrangler's and several types of service events performed over that time. Cesar has always managed my service experiences with professionalism focused on Client Satisfaction. My latest service experience was I had to drop by car off earlier then my scheduled appointment. Cesar accommodated my 20K maintenance service needs and my Jeep was ready shortly after my originally scheduled service appointment time. Receiving this level of 5 Star service from SRCDJ and Cesar Arizmendi is the reason I'm a loyal SRCDJ client. More

Yolanda and David are great! This was the easiest and most pleasant service appointment I have had in my life. I won’t take my Jeep anywhere else. Thank you again. most pleasant service appointment I have had in my life. I won’t take my Jeep anywhere else. Thank you again. More

I scheduled maintenance on my Jeep online for 10/31, then went to the service desk to get an estimate for 30k maintenance. I’m not aware of services required except for the oil change and tire rotations. Y went to the service desk to get an estimate for 30k maintenance. I’m not aware of services required except for the oil change and tire rotations. Yolanda informed me of the services required at 30k miles. I was surprised that there were so many but agreed to do what was necessary to keep my vehicle in warranty. Apparently, she wasn’t aware but did mention that the mechanic would verify if everything was necessary to do. My transmission maintenance wasn’t necessary, but I’m not sure why. The manual says my cooling system didn’t need to be maintained until 150k mileage, but it was flushed, filled and treated. So, I paid quite a lot more than anticipated and didn’t understand if these maintenance were really required at this time. You could provide a check list since my Jeep is exclusively from Scott Robinson sales/service. The Jeep is monitored with a monthly diagnostics check. So, none of these items were listed as due either. I’m glad it was done in all, just didn’t know if necessary to do at 29665 miles. Also, still I’m not sure if there is another maintenance more pertinent that may have not been done. Please let me know if I need to do anything else. I’d appreciate it! Thank you, Shelly More

Pluses: Anthony was very easy to work with. He was able to match price on car I wanted with my Internet searches. I bought a Dodge Challenger because I really enjoyed the one Enterprise rented to me instea to match price on car I wanted with my Internet searches. I bought a Dodge Challenger because I really enjoyed the one Enterprise rented to me instead if an economy car. The finance guy was very straight forward and made certain I understood everything. He came very close to matching my Credit Union, but only because Credit Union gave me better rate based on what dealership offered me. When I picked up the car, Anthony showed me many features that I may have never discovered on my own. He never acted like he was in a rush and was super nice. He drove my other car home for me and I drive him back. We had a very nice chat on way. Minuses: Car that I wanted was not on lot and estimated time of arrival varied from within the hour and ended up being the next afternoon. That was not huge deal, I never really understood why the estimated time kept changing. When I did pick it up, it was all bright and shiny and displayed right outside the main entry. I was never told the car does not come with spare tire nor a jack, even though both these items are in owner’s manual with no mention of them being an “option” There is a place where a tire would go in my car, but it is empty. Apparently, none of the 2019 Challengers come with a spare tire and you can’t even buy one. Instead, there is an air compressor that comes with car to keep a damaged tire inflated. My concern is that it is possible for a tire to be damaged enough that this would not work. A manager us going to investigate to see if there is an after market tire and jack available. It is hard to imagine I am first one with this concern. Oh, and I was told they had stopped including spare tires so that drivers would experience better gas mileage. Um, I could take tire and jack out of the car myself if I thought it was worth improving the gas mileage for. More

Great service. Christian was very helpful in address all my concerns with my service. Also made it easy for me to receive constant update on my vehicle. my concerns with my service. Also made it easy for me to receive constant update on my vehicle. More

everything went well I ordered a new truck. It arrive as ordered and in 7 weeks. Buying process went well as expected. I would buy a new vehicle again there without any r I ordered a new truck. It arrive as ordered and in 7 weeks. Buying process went well as expected. I would buy a new vehicle again there without any reservation. More

Great car Jeep has made amazing improvements to the Cherokee. This dealership made the process of buying a car smooth and easy. Was able to get in and out in ju Jeep has made amazing improvements to the Cherokee. This dealership made the process of buying a car smooth and easy. Was able to get in and out in just a few hours. More