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Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
639 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 639 reviews
December 14, 2019
Thanks for a pleasant purchase experience Ashley was so kind and helpful. He has great knowledge about the Jeep Wrangler models. He took his time explaining differences between models. Ashley Ashley was so kind and helpful. He has great knowledge about the Jeep Wrangler models. He took his time explaining differences between models. Ashley also took the time to help me set up my audio system and link it with the android auto app.They were able to get me financed and I rolled off with my new Jeep Wrangler. Can’t wait to get off-road! More
by AngelaAromaRN
Employees Worked With
Steve Posner, Ashley Brown
December 13, 2019
December 5, 2019 To Whom It May Concern: I am writing December 5, 2019 To Whom It May Concern: I am writing to share a deeply disturbing experience my family and I had at Scott Robinson Chrysler D December 5, 2019 To Whom It May Concern: I am writing to share a deeply disturbing experience my family and I had at Scott Robinson Chrysler Dodge Jeep Ram in Torrance, CA on November 27, 2019 while shopping for a car for my husband. Currently, we own a 2015 Jeep Cherokee, a 2013 Dodge Durango RT and my husband’s baby, a 1970 Dodge Charger. We’ve also previously owned and leased 2 Dodge Chargers and another Durango. All that being said, we are clearly a Dodge family. Months of online searching lead us to a beautiful 2015 White Dodge Challenger SRT Hellcat RWD with red suede interior. The price listed was $40,722, well within our budget, and located at the Scott Robinson dealership in Torrance. After a week of discussions and communications between my husband and a salesman at the dealership named JT, we decided to make the drive from Woodland Hills to Torrance after work. After driving for over an hour and a half with our 6 and 8 year old daughters in tow, we were excited to finally see the car my husband had his heart set on. Initially, I remained in the car because our youngest daughter had fallen asleep while my husband got out to look at the car we were there for. A salesman, Conner, approached and my husband let him know that he had been in touch with JT for a week and was interested in seeing the Challenger. Although I was in the car, I could immediately tell by my husband’s body language that something was not right. Conner would not show my husband the car without first running a credit check. After stepping in, Conner repeated this to me, claiming that it was company policy. After asking to speak to the manager and that he allow my husband see the inside of the car, he retrieved the keys. Throughout the interaction his demeanor and unnecessary statements made it clear that we were dealing with racial profiling. My husband is a 6’6” black man and I am a white woman. Had I been the one asking to see the car, I am positive this simply would not have happened. I approached manager, Robert Gray in his office and explained that in all our shopping and years of car purchases I’d never heard of such a policy. Mr. Gray doubled down on Conner’s claims of company policy. The lack of respect and blatant racial profiling was disturbing. After leaving the dealership, we were able to get in contact with JT via text message. I relayed what had happened. JT was clear that the excuse of a company policy requiring a credit check before showing a car at the dealership was not at all accurate. His exact words were “WOW!!, WHAT!! That is not our policy at all.” Upon hearing this, we drove back to the dealership. I alone got out of the car and went to speak with Mr. Gray, the manager. Suddenly the story started to shift. Absent were claims of needing to run my husband’s credit prior to showing him the car. At this point, the damage had been done. We were left feeling uncomfortable and having to explain to our eldest daughter what was happening and why. Although I repeatedly asked that Mr. Gray have his GM or boss contact me after the Thanksgiving holiday, all I could get him to commit to was a call from himself on Friday, November 29th. I have since not heard from Mr. Gray or anyone from the dealership. The car is no longer listed online and I can only assume it has sold. This is not about the car though. This is about customer service and treating people with integrity. The Scott Robinson dealership failed in a big way I am very disappointed with my family’s entire experience at your dealership and to think that my husband was treated poorly based upon his skin color puts a distaste for Chrysler Dodge Jeep Ram in mind. More
by Disappointed
Employees Worked With
Joel Nelson
December 12, 2019
Oil Change Yolanda was great and kept me informed along the way. Took a little longer then I would have liked to get my truck back after the services were com Yolanda was great and kept me informed along the way. Took a little longer then I would have liked to get my truck back after the services were completed because it was moved to a different lot More
by Susie B
Employees Worked With
Yolanda
December 12, 2019
The service was done in a professional manner. Although it was just a oil change the time wait was much better than the last time. Thanks it was just a oil change the time wait was much better than the last time. Thanks More
by David Mateyka
Employees Worked With
And a young lady... Jaime?, Luis Gonzales
December 11, 2019
Great Experience! - NO Pressure Sales from beginning to end! I buy a lot of Cars & Trucks and can say that Robert Gray and the entire Sales Team is really all about the Customer Experience. I got the exact Deal I buy a lot of Cars & Trucks and can say that Robert Gray and the entire Sales Team is really all about the Customer Experience. I got the exact Deal I wanted on my JEEP GLADIATOR SPORT 4X4. This was my first time buying from this Dealership but I will be highly recommending Scott Robinson Chrysler Dodge Jeep RAM!! More
by Victor
Employees Worked With
Louis Zelaya, Michael Baires
December 11, 2019
Customer Service Customer service was good. Yolanda was great. She communicates well with clients. Very beautiful personality and knowledge of her job. She kept me abr Customer service was good. Yolanda was great. She communicates well with clients. Very beautiful personality and knowledge of her job. She kept me abreast of the service that was being done to my car and the time it would take to complete the task(s). More
by Jackie
Employees Worked With
Yolanda Dunn
December 07, 2019
Yeimy was my contact when I brought the car in for service. Throughout the process she was pleasant and competent. It was a 5 star experience. service. Throughout the process she was pleasant and competent. It was a 5 star experience. More
by Jmuckel
Employees Worked With
Yeimy Beltran , Cesar Arizmendi
November 09, 2019
Needed Uconnect installed After initially being told that we needed a new radio at $1000.00 Mr. Moore checked warrant and was able to install a new radio and Uconnect free. After initially being told that we needed a new radio at $1000.00 Mr. Moore checked warrant and was able to install a new radio and Uconnect free. More
by Jeep
Employees Worked With
Brian Moore, service manager
November 09, 2019
Great service department personal, very professional. I will continue to use Scott Robinson Chrysler Dodge Jeep RAM for all my service needs. I look forward to buying my next jeep form Scott Robinson C I will continue to use Scott Robinson Chrysler Dodge Jeep RAM for all my service needs. I look forward to buying my next jeep form Scott Robinson Chrysler Dodge Jeep RAM. More
by DonPageCEM
Employees Worked With
Jose Murcia, Cesar Arizmendi, Jeramie "Jay" Jones, David Sanchez, Franklin Hernandez, Ernesto "Jose" Ramirez
November 08, 2019
Great Customer Service Customer Service was great. Went in for a recall and after being told the part was rarely available, Humberto went to double check and said I was in l Customer Service was great. Went in for a recall and after being told the part was rarely available, Humberto went to double check and said I was in luck; the dealer was receiving 4 that day! More
by jsanchez
Employees Worked With
Humberto
