Scott Robinson Chrysler Dodge Jeep RAM

Warranty and visor My warranty had just lapsed, and my sun visor broke. They helped out by covering this item. It is odd that it is a $300 plus part (a sun visor <$50 My warranty had just lapsed, and my sun visor broke. They helped out by covering this item. It is odd that it is a $300 plus part (a sun visor <$50 other places). Still very happy about that part of customer service. The downside is when I dropped off my car at my appointment in the morning - they said they don't usually do repairs like this on the day they had scheduled. So what should have been returned in the morning, wasn't ready till late afternoon. But plus one point, letting me pick up the day after (wouldn't have needed to do this if they worked on the vehicle when I dropped it off). More

No Hassle Nobody likes to go car shopping. Most have to because of an accident or expensive repairs to a prior vehicle. Most dealerships you are bombarded by sa Nobody likes to go car shopping. Most have to because of an accident or expensive repairs to a prior vehicle. Most dealerships you are bombarded by salesmen that have to meet a quota or have to make that commission. They're pushy!! This is HONESTLY the 1st place that DOES NOT do that. They are kind, understanding, patient and respectful of your wishes. I would highly recommend and should I ever need another vehicle (hoping not in this lifetime) I will be back. They even accommodated some extras that we just "liked" to have. Thank you, Larry, Pete, Kimit and my favorite the soul train dancer(John, I think). More

I had a pleasent experience with both Brian and Ammar. They explained products and numbers so they were easily understood. Im happy with my purchase. They explained products and numbers so they were easily understood. Im happy with my purchase. More

Oil change Have had a history of good service. Will not hesitate to return for additional service. So far our 2011 Grand Cherokee has been a very reliable vehicl Have had a history of good service. Will not hesitate to return for additional service. So far our 2011 Grand Cherokee has been a very reliable vehicle. More

seamless/Honest Sales Transaction Acquiring a new lease for my daughter's first car was seamless, honest and easy. I discussed the entire price structure with Joel and everything was o Acquiring a new lease for my daughter's first car was seamless, honest and easy. I discussed the entire price structure with Joel and everything was on point when i got to the dealership. No hidden costs or additional charges. The finance department was super quick and we were out of there in under an hour. I look forward to working with Joel and the entire Scott Robinson Jeep team in the near future. More

Service Oil change and annual maintenance only needed at this time; basic maintenance service has always been satisfactory. Car always ready when service cen Oil change and annual maintenance only needed at this time; basic maintenance service has always been satisfactory. Car always ready when service center says it will be. More

Extraordinary Customer Service Whenever I arrive at the Service Department, Jose Bravo welcomes me with open arms. This time I brought my 2014 Charger SXT for routine service and wa Whenever I arrive at the Service Department, Jose Bravo welcomes me with open arms. This time I brought my 2014 Charger SXT for routine service and was advised by my service writer Yemie that my car had an engine leak. Thank God for my lifetime warranty and for Yemie. At one time or another, we've all probably had less than delightful experiences with dealership service departments. Yemie arranged for the repair appointment, set me up with a rental car, managed the process like a homing device on a torpedo, and delivered the car one day earlier than promised. I bring my car to Scott Robinson for all service needs. There is a reason for that. Whether it's Yemie, Cesar or any of the other service team members, The service team at Scott Robinson always makes me feel like I am their only customer. For me it doesn't get any better than that. More

Car key malfunction I received immediate help from your service agent. New key and programing took 30 minutes. Had coffee and watched football in comfort. Not bad for a I received immediate help from your service agent. New key and programing took 30 minutes. Had coffee and watched football in comfort. Not bad for a Saturday morning ! More

The service department reps do not inform you of what’s happening with your vehicle and they have never returned not one call. Never ever happening with your vehicle and they have never returned not one call. Never ever More

Oil Change Great experience. By far the best service rep I’ve ever worked with. Long wait for the oil change. The service agent apologized for the wait. And d Great experience. By far the best service rep I’ve ever worked with. Long wait for the oil change. The service agent apologized for the wait. And discounted some of the charges. More