Scott Robinson Chrysler Dodge Jeep RAM

Impressive renovations, improved service, ..limited WiFi PROS: haven't been to this dealer for a few years and was impressed by recent renovations, particularly the service area: the drive thru drop-off and PROS: haven't been to this dealer for a few years and was impressed by recent renovations, particularly the service area: the drive thru drop-off and pick up lines are very convenient. I had an oil change appointment for 9:30AM Friday, came around 9:15 and was told that there's 6 more people ahead of me and wait time is approximately 2 hrs. car was ready in about an hour and 15 min so that was pleasant. the waiting area is a LOT better that was before, roomy with lot of chairs, free coffee and water, comfortable chairs and two stations for laptops with power plugs and ethernet ports (haven't tried those, thought). CONS: WiFi, although fast, has SSL VPN protocol restriction (blocked ports 4343, etc). wasn't able to VPN in to my office and thus had to disconnect from WiFi and use my cell data instead. other than that it was very pleasant experience. and it was good to see my friend Jeff who's the best sales person I've ever met. Oh, and Luis from Service was great, and SMS updates are super helpful! More

pefect service I was taken care of immediately by Yolanda. She was completely professional and took care of everything I needed. She also followed up with great pr I was taken care of immediately by Yolanda. She was completely professional and took care of everything I needed. She also followed up with great professionalism. I am an architect who does work for FCA , have done numerous dealerships and have worked on many service facilities Scott robinson runs a very smooth operation. thanks Bill James More

Always friendly , courteous , with great service and quality work . Brian and Jamie took care of my vehicles service problems and there was no issues with the Durango after it was serviced. quality work . Brian and Jamie took care of my vehicles service problems and there was no issues with the Durango after it was serviced. More

Service The service was great starting with Cesar Arizmendi. The waiting room had available seats. The waiting time was quicker than what I had thought. The c The service was great starting with Cesar Arizmendi. The waiting room had available seats. The waiting time was quicker than what I had thought. The checkout was all quick. More

Gladiator overland John made sure to have the Gladiator to go. He explained our different options, finance, and upgrades. John was very good at answering questions we ha John made sure to have the Gladiator to go. He explained our different options, finance, and upgrades. John was very good at answering questions we had. More

Impossible to speak to someone via the phone I've called this dealership about a dozen times and never get to speak with who I need to speak with. The receptionist will answer, then forward you t I've called this dealership about a dozen times and never get to speak with who I need to speak with. The receptionist will answer, then forward you to the specific department where you are put on hold for at least 5 minutes then ring into someones voicemail. At this point, you leave a voice mail only to never be called back. This has happened to me on both the sales side and service side. I regret purchasing from this dealership because the customer service after purchase has been so poor. I would not recommend this place. More

Great experience due to my service advisor Christian. I had a recall on my Jeep. Scott Robinson is farther away than the closest dealership to me in Santa Monica, but, that dealership tried to scare me in I had a recall on my Jeep. Scott Robinson is farther away than the closest dealership to me in Santa Monica, but, that dealership tried to scare me into an unnecessary $3k replacement of parts when I took it in for the airbag recall. I definitely wasn’t going back to that place for another recall or anything ever again. Scott Robinson had efficiently done oil changes a few years ago when there wasn’t any Jeep dealership on the Westside so I thought I’d try them again. It had been a few years since I’ve been to Scott Robinson but their service department has definitely been renovated , better looking and more efficient. Christian met me outside with an iPad and checked me in. Aside from the recall, I had a random check engine light that I was weary of going to a dealership to figure out but I knew I should do it while I’m here. Christian ran the engine error code while I was still there and gave me a rough estimate. Since I was there initially for a recall, I was entitled to a rental, something I didn’t know but Christian informed me, saving me an Uber ride. While waiting at home I was very worried I’d get a follow up call quoting me some crazy expensive estimate on stuff I didn’t ask about or even suspect was wrong with my car but fortunately Christian updated me how they’d solve the problem and a fair price. He called me as soon as it was ready. I was very happy with this experience. To me, it’s worth a few extra minutes down the 405 to work with a customer service rep like Christian who I trust. Thanks again! More

Marcos did a great job explaining the options in our budget as well as expediting the purchase. He also did a great job setting us up in the car. budget as well as expediting the purchase. He also did a great job setting us up in the car. More

This is the second Jeep Grand Cherokee we have purchased at Scott Robinson and Jeff was our sales rep for both.... He's a great guy and made the whole experience enjoyable. . at Scott Robinson and Jeff was our sales rep for both.... He's a great guy and made the whole experience enjoyable. . More

Heated seat installation Yolanda was very friendly and promptly attended to my needs. The seat installation took some time but I am very pleased to have heated seats. I was in Yolanda was very friendly and promptly attended to my needs. The seat installation took some time but I am very pleased to have heated seats. I was in the high desert and Big Bear over the weekend and was glad to have to heated seats in the cold weather. More