Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
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Beyond great service Humberto Haro, service advisor went beyond my expectations to insure my Jeep Renegade was fixed to my satisfaction. He identified a recall notice tha Humberto Haro, service advisor went beyond my expectations to insure my Jeep Renegade was fixed to my satisfaction. He identified a recall notice that affected my Jeep's overheating, and got my sunroof problems taken care of. More
So happy with my new 1500! From the ordering process to the purchasing process, everything was seamless. Customer service was top notch, from the general manager, Joel, to the sales department with Marco a the purchasing process, everything was seamless. Customer service was top notch, from the general manager, Joel, to the sales department with Marco and Steve, to the finance department with Steve. I’d highly recommend Scott Robinson for your next RAM. More
Regular Service visit This was my first visit to the Service department since purchasing our Pacifica van. As with the Sales Team, the Service Team was very friendly and h This was my first visit to the Service department since purchasing our Pacifica van. As with the Sales Team, the Service Team was very friendly and helpful. Christian Rubio was quick to get my order written up and even handled the extra checks that I requested. I waited in the showroom for less than an hour and was contacted when the service was completed. The cashier handled all the paperwork quickly and processed my voucher for the pre-paid service. When they broyght the car, the work was fully done and the car interior was clean and ordered. Exactly what I wanted. More
Great One Day Service My experience with Yeimy Beltran, the service advisor was great. She promptly greeted me at my 7:30 am appointment and took down all the necessary inf My experience with Yeimy Beltran, the service advisor was great. She promptly greeted me at my 7:30 am appointment and took down all the necessary info after asking me questions. When the service was done, she called me. Great one day service. If there was a slight dissatisfaction in my experience with Scott Robinson Chrysler, it was the price. More
My name is Carlos Gonzalez, I had a great experience with Cesar arizmendi. Actually they had forgotten to install some parts and I went the day after and Cesar took care of the problem. Thank you guys! Cesar arizmendi. Actually they had forgotten to install some parts and I went the day after and Cesar took care of the problem. Thank you guys! More
She Went Over and Beyond to Help Me This was my first time visit to the dealership. I had been putting the work off due to the virus and all that entails, but realized I should get the w This was my first time visit to the dealership. I had been putting the work off due to the virus and all that entails, but realized I should get the work completed asap so I called and scheduled an appointment. When I arrived I found out I would have to leave my car for several hours. After explaining to Yeimy that my next appointment had been based on what I thought would be a couple of hours at the dealership and not the entire day, she went out of her way to get my recall work completed as quickly as possible. In fact, to my surprise she called to tell me my car was ready in an even shorter time period than was anticipated. More
I played cash and saved through dealership negotiation. Others are and were not willing to do so. For this alone I would recommend Scott Robinson to others. Others are and were not willing to do so. For this alone I would recommend Scott Robinson to others. More
Christian Rubio was our service advisor for the second time and he was pleasant as always to work with. He did his best to help us and we're glad we've been coming here. time and he was pleasant as always to work with. He did his best to help us and we're glad we've been coming here. More
I’m not a regular customer, I’m a picky one. I do read a lot about my car, recalls, reviews, other people experiences and I’m on top on the required maintenance or anything that might look wrong about funct lot about my car, recalls, reviews, other people experiences and I’m on top on the required maintenance or anything that might look wrong about functionality. Whatever is the case, I drop my vehicle to Scott Robinson, Yeimy Beltran is my service department agent there and see takes full ownership of every issue or note, she connects the right people to work in my minivan delivering results, explanations to understand what happened and everything with a high level of professionalism,, they are very Customer Experience” oriented and friendly. Definitely!: I recommend this dealer and service department team. I’m confident about the health status of my car and that makes me happy More
I am so great full for the customer service I recieved from Tony, I did most of my buying online and when I arrived everything went so smooth and quick. I had tried getting approved elsewhere for an Infin from Tony, I did most of my buying online and when I arrived everything went so smooth and quick. I had tried getting approved elsewhere for an Infinity qx80 and failed to get approved and Tony made it happened. Thank you Tony for your great customer service More