Scott Robinson Chrysler Dodge Jeep RAM

The customer service is awful. Most of the salespeople don't have adequate product knowledge. They all run to Ashley for advice, which is not efficient and made me uncomfortable ab Most of the salespeople don't have adequate product knowledge. They all run to Ashley for advice, which is not efficient and made me uncomfortable about their knowledge base. When I called the sales and service dept to see about scheduling a diagnostic and tutorial of a used Charger that I purchased from an Audi dealer, the associate told me to just come in appointment free to talk to a sales rep. The associate further instructed me to ask for Ashley. When I arrived a salesman named Marco told me to go back to the Audi dealer to learn the SRT mode and launch mode functionality of the charger. Why would I do that? I told Marco that Audi doesnt specialize in Dodge Chargers and that his sales dept told me to come in for a quick tutorial. Marco was condescending and told me that he couldn't help me since I didn't buy the car from their dealership and abruptly, rudely walked away. Another salesman followed him. They all told me that Ashley was off and not in the office. When I went to talk to a manger, Ashley magically appeared. Despite Ashley being the product knowledge guru on Scat Packs, he deferred me to Jason. Jason finally got me set up with an app that I had no knowledge of that he felt could answer my questions. I have primarily bought European cars so I was unaware of this app. The only reason I gave one star is because Jason took time to help me. I should not have had to navigate levels of management for something that takes only 10 minutes. The sales people kept on about how they're working on commission and it would waste their time to give me a quick tutorial. However, only one of them had a customer on a test drive. That's my next point. I went in to inquire about chargers before I bought one from the Audi dealer. When I test drove one at Scott Robinson Dodge, I was accompanied by another salesperson. Other customers who looked like me that I saw on that same day were accompanied by sales people on their test drives. Today, I noticed customers who didn't look like me being allowed to test drive vehicles on their own. I cant say that I understood this and left puzzled. Giving bebefit of the doubt, maybe they have to accompany customers on test drives for the 392 Hemi's. Jason is an exception, and the rest were terrible, including management. Pay attention to the rest of the many reviews about poor customer service and the sales people giving you the run around! More

No one keeping my daughter advised on the status of her jeep repair. No customer service. No phone calls, no followup, zip, nada. jeep repair. No customer service. No phone calls, no followup, zip, nada. More

Take your business elsewhere - Horrible customer service experience from the people at this location. They of course act truly helpful during the buying process but once that deal is signed they do not care experience from the people at this location. They of course act truly helpful during the buying process but once that deal is signed they do not care you were a customer of theirs. They heavily promote the Mopar app when you get a vehicle from them and the countless emails from Jeep to leverage the app for everything. Then when you make appointments on said app to get your car serviced, receive a confirmation and reminder text night before, only to show up that you no longer have an appointment and it is first come first service anything with an oil change. They give you some run around that the app is faulty or it’s an offsite system and quote what is on their website, but no longer the app they spoke highly of. Worst part, no empathy or caring from the Sales Team or Service Department about the misinformation. They are just onto the next poor sap to get their money and kick to the curb. There’s other friendlier Jeep dealers in Los Angeles to take your business to, certainly what I will be doing. More

Horrible !! If you go here and you're a woman, be prepared to meet male chauvinistic men mainly Jeff B Azar !! I'm mad at myself for not reading the reviews of this dealership first. Jeff shows off h prepared to meet male chauvinistic men mainly Jeff B Azar !! I'm mad at myself for not reading the reviews of this dealership first. Jeff shows off his many awards for sales, but are they real??? I question their sales integrity at this dealership. Buyers BEWARE!!! Like one of the reviewers said they have NO LOYALTY OR REPSPECT, maybe you will have better luck and meet a more ethical person. More

Addendum LIARS. STAY AWAY!Forced additions to cars needs Addendum LIARS. STAY AWAY! Forced additions to cars needs to stop. It is the dealerships version of a resort fee. HORRIBLE!!! Please save your self a Addendum LIARS. STAY AWAY! Forced additions to cars needs to stop. It is the dealerships version of a resort fee. HORRIBLE!!! Please save your self and don't go. These dealers have no idea they are just slowly becoming extinct. More

Do not do business with this dealership. They are not loyal to their loyal customers. They treat you with no respect. I’m sorry I ever got involved with them or purchased my Jeep from them. They lost a l loyal to their loyal customers. They treat you with no respect. I’m sorry I ever got involved with them or purchased my Jeep from them. They lost a loyal customer. More

Avoid Scott Robison Jeep at all costs. They damaged the interior of my Jeep Grand Cherokee while repairing the transmission module in my center console and refuse to fix it after agreeing they did the dama interior of my Jeep Grand Cherokee while repairing the transmission module in my center console and refuse to fix it after agreeing they did the damage. Once Brian the service manager got involved all he did was argue with me claiming I damaged the plastic panels that have never been removed before. This is after my service advisor agreed to fix the damage. More

Scott Robinson sold me a lemon, bought A 2014 Jeep Rubicon. All it has done is sucked money out of me. My car payment doubled through them. I have paid out 1500, to attempt to fix a bad ABS system and Rubicon. All it has done is sucked money out of me. My car payment doubled through them. I have paid out 1500, to attempt to fix a bad ABS system and still Comes back. After a month of supposedly getting fixed. Bought a new battery, now it looks the alternator is bad. Front shakes when I step on the brakes. This is the worst car I have ever owned. I'm amazed they can stay in business selling this crap! More

I ordered a bed cover and liner for a truck. When parts came in, I wasn’t notified. Upon my call to check status and request installation, I was given an appointment the following week. I arrived at my app came in, I wasn’t notified. Upon my call to check status and request installation, I was given an appointment the following week. I arrived at my appointment for the installation at 9:45 am. I was told that I may need to leave it overnight. I was not happy since I planned to wait for the process to finish. I spoke to the service manager Brian (sp?) He did not provide a card. He told me the appt. was only for check in and not the work. He said my email should’ve explained. Didn’t get an email & asked what he would do about that. He said make sure I got an email next time. So, I’m going to sit in front of their place all day and night if need be. But it’ll be the last time. More