Scott Robinson Chrysler Dodge Jeep RAM
Torrance, CA
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Our experience with Edgar was terrible. We have delt with him twice and its been awful each time. His communication skills are horrible. Cant get in touch with him. He will not call back. N We have delt with him twice and its been awful each time. His communication skills are horrible. Cant get in touch with him. He will not call back. No updates or timeline. When we did get updates our vehicle which had a scheduled appointment and had been there several days had not even been looked at for the main issue it was brought in for. The whole experience was terrible. The problem it needed fixed required the door to be adjusted and its still not functioning properly but I almost cant imagine bringing it back. More
I purchased a 3rd party warranty through the dealership to get my key fobs replaced. When I went on to have them replaced, the service advisor told me that the company offering the warranty wasn't willing to get my key fobs replaced. When I went on to have them replaced, the service advisor told me that the company offering the warranty wasn't willing to pay the hourly rate that the dealership charges for this service. Why the xxxx am I purchasing something through the dealership that cannot even be used because of labor charge discrepancies. This should not be sold or offered to clients if it cannot be redeemed. More
Just the lack of communication was not professional. My car was not touched until I will physically go in to ask what’s going on. They kept it one more week while I’m paying for car rental. Then next mo My car was not touched until I will physically go in to ask what’s going on. They kept it one more week while I’m paying for car rental. Then next morning I realized my heater doesn’t work and my radio. I called them and text them and up to now 3 weeks later nothing. It’s so frustrating I will not take it To them again More
Easy access at new location. Friendly staff and the oil change was completed quickly. I was surprised since it was a Friday afternoon. Friendly staff and the oil change was completed quickly. I was surprised since it was a Friday afternoon. More