Scott Robinson Chrysler Dodge Jeep RAM | Page 15

ABSOLUTELY HORRIBLE! And the fact that they don't learn from the dozens of conversations they record is disturbing. I called and was told I couldn't get an appointment u And the fact that they don't learn from the dozens of conversations they record is disturbing. I called and was told I couldn't get an appointment until 3 weeks from the day I called. I didn't receive a single call explaining the status of my car after I dropped it off. Betzy called and left a message at the wrong number because she added the wrong number to my account. I expected them to have my number on file since I've been there several times in the last 10 years. I waited 3 days and never received a called. I called on the third day and Edgar discovered the wrong number on file. He told me someone would call Monday and they didn't. I dropped my car off Wednesday and the status of my car was still unknown 5 days later. I called 7 days later and no one answered. When someone finally answered, they forwarded me to Betzy and she never answered. I left a message and she never called. I called back and the lady told me I had to speak to Betzy. I demanded to speak to the service manager considering its been 7 days and I hadn't heard from Betzy. The lady placed me on hold and after 3 mins she returned and said my engine was taken apart and she would have Betzy call me by the end of the day. I begged her to remind Betzy. She still didn't call. She texted me and said she'd let me know the status of my car tomorrow. I begged her to give me the status of my car considering it's been 7 days. She text me stating the cost would be $3k to fix my car. I told her I wanted my car back. She said I had to pay for teardown. I asked if the teardown was covered by the $240 service charge I agreed to pay when I dropped it off. She didn't respond. She text me the next day stating my car was ready for pickup with a link to pay $996. Prior experiences with Scott Robinson urged me to take my car somewhere else. For 7 days, I didn't know the status of my car and getting to and from work was a nightmare. I lost $1400 on transportation and what feels like a ransom payment to get my car back. DO NOT DO BUSINESS with Scott Robinson Dodge Jeep whatever. You will pay for it in time, money, and mental stress. I recognize in the negative comments the consistency in which customers complained about poor customer service and excessive charges. The common response from the company is to call the dealership. Customer service is the problem and they're telling me to call customer service? It's like telling someone you have aggrieved to call you so that you can apologize. Dumb! Quality is no accident. It is the result of high intention and sincere effort. I don't expect them to get better. I've been a customer for 10 years and nothing has changed. I am certain this business simply don't give a xxxx about their customers. They focus their effort on how much money they can get from their customers. They know their customers need help and they take advantage of it. More

Recall service was completed, but took longer than expected. Took several phone calls to get someone on the phone to answer my questions regarding completion of service. expected. Took several phone calls to get someone on the phone to answer my questions regarding completion of service. More

John Gonzales kept in contact with me letting me know the status of my Ram and worked with me to get the warranty work done status of my Ram and worked with me to get the warranty work done More

I won’t take my cars anywhere else for service. The number #1 issue customers have about dealership service is putting their trust in the people who they entrust to tell them the truth about the se The number #1 issue customers have about dealership service is putting their trust in the people who they entrust to tell them the truth about the service their car needs. We look for competent places we can take our cars, and we want fair, honest, reliable service. Scott Robinson does just that!!! They were honest and trustworthy about what my Jeep needed and didn’t need. My loyalty is because I get the correct quotes and bids and not quoted for repairs that my Jeep doesn’t need. Thank you Scott Robinson for your commitment to not just service, but more importantly for your ethics and values on the front line in the service department. I can say with 100% confidence that Scott Robinson truly cares about their customers and their service department providing great service but also honest and ethical quotes, bids, and repairs. I had a very positive experience. The communication each step of the way and professionalism is so refreshing. Thank you ! More

Friendly and quick service! The staff was kind and my visit was one of the smoothest service experiences I've had. The staff was kind and my visit was one of the smoothest service experiences I've had. More

Service was good and professional Wait for truck to be brought to me was long brought to me was long More

One of the smoothest car buying experiences. Was able to workout a fair deal on a new car and trade in without much hassle. Highly recommend. Was able to workout a fair deal on a new car and trade in without much hassle. Highly recommend. More

Very easy process. Brian was a great salesperson! They made the process smooth and quick. Brian was a great salesperson! They made the process smooth and quick. More

Excellent service team and sails staff. The process of buying a new car was hassle free and I was able to get out in only a few hours. The process of buying a new car was hassle free and I was able to get out in only a few hours. More

They were very easy to with and provided great customer service. They seemed very honest and trustworthy. service. They seemed very honest and trustworthy. More