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Scott Kia Of Springfield

Springfield, PA

Overview
Reviews
Vehicles
4.6
1,377 Reviews
Call Dealership (610) 544-0100
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321 Baltimore Pike

Springfield, PA

19064

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Showing 1,377 reviews

January 12, 2025

Friendly, knowledgeable staff, good-looking, reliable and affordable vehicles, great service department. Carolyn and her Manager Vince were a joy to work with. Highly recommend! More

by Matt Bodnar
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carolyn Campbell, John Agovino, Vince Melfi
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Jan 13, 2025 -

Scott Kia Of Springfield responded

That's great to hear, Matt. And thanks for sharing your experience with others. Carolyn and Vince are top-notch at detailed and personal attention. We appreciate that they earned all five of your stars. Thank you!

January 11, 2025

Awesome people in the service department. I was the first one in and the wait was only an hour More

by karenmirig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gleason
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Jan 13, 2025 -

Scott Kia Of Springfield responded

It was such a pleasure to see you! Thanks from our whole service team for choosing us.

January 10, 2025

Customer Service was wonderful. Chris Southard was helpful and professional. He did his best to make sure my schedule could be accommodated. More

by MandyD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure of name but gentleman helped me with my confusion with Apple CarPlay. Very helpful, Evone Fisher, Chris Southard
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Jan 13, 2025 -

Scott Kia Of Springfield responded

We're thrilled to receive your 5-star opinion. We appreciate you.

January 08, 2025

I came in for a regular servicing and they finished the servicing in just a little more than an hour. The customer service was great. More

by mushroom_reputable037
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William G
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Jan 08, 2025 -

Scott Kia Of Springfield responded

Wonderful to hear it! It was our pleasure to earn your 5 stars, and we look forward to welcoming you back when the time is right.

December 30, 2024

Helping me and my wife to get closer to the price we can afford for the car More

by rebel8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Regalado
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Dec 31, 2024 -

Scott Kia Of Springfield responded

We put our hearts into customer care, and it's nice to know you felt it. We look forward to welcoming you back to Scott Kia of Springfield when the time is right for your first service!

December 18, 2024

Zaire handled my business ,and provided an exceptional professionalism and service.He showed enthusiasm, skills , outstanding customer service. He gave me time and attention , he is polite and he is perfe More

by MesMcdevitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaire Sumner
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Dec 19, 2024 -

Scott Kia Of Springfield responded

Congratulations! And thanks for sharing your experience with others. Zaire is a top-notch professional. He makes it a point to offer tremendous personal attention to our guests, and that's the way it should be while you are making such a big, exciting decision. We appreciate earning all five of your stars. Enjoy the road ahead.

December 12, 2024

Not up front or open about product, service is great, however never again. I have two years and I will go back to Mitsubishi. More

by annjac5734
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Evone Fisher, Carolyn Campbell
Report | Print
Dec 13, 2024 -

Scott Kia Of Springfield responded

Thanks for the review and we appreciate that you shared the compliments about our service. We'll work harder to earn you additional stars. There's always room to improve, that's our attitude, so we appreciate your 3-star reminder.

December 11, 2024

Happy with the service, the communication, and the accommodation provided while my car was in service. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Keifer, Steve Gentile, Zaire Sumner
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Dec 12, 2024 -

Scott Kia Of Springfield responded

How wonderful. We aim to make this impression at Scott Kia, so you can imagine we're celebrating your review.

December 10, 2024

For me to pay close to $200 I sat and waited for my vehicle for 3hrs and got mediocre service. Only an oil change. I don’t pay this much for full synthetic oil change anywhere else. And wait about 3hrs More

by u2rblessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Gentile, Bill Gleason
Report | Print
Dec 10, 2024 -

Scott Kia Of Springfield responded

Our sincerest apologies. Thank you for writing this 3-star review and bringing it to our attention so that Steve, our manager, may speak with the team and share the disappointment and absolute frustration it created for you. This is important feedback. We're grateful to receive it and committed to making corrections. We want to meet high expectations for customer care. This is not the way to do it.

December 06, 2024

Very happy with service received. Always use the dealership for any service needed for the years we have had the car. More

by mseamur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaire Sumner
Report | Print
Dec 09, 2024 -

Scott Kia Of Springfield responded

We're grateful to you for sharing your experiences with others. We value your recommendation. Your trust means everything to us. Thank you.

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