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Scott Kia Of Springfield

Springfield, PA

4.6
1,365 Reviews

321 Baltimore Pike

Springfield, PA

19064

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Showing 1,365 reviews

June 27, 2023

I couldn't be happier with my experience. From start to finish it was flawless. I will recommend this dealership to anyone. Amazing!!!! More

by revan.dnb
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kristen Rose, David Gaudino, Corenia White
Jun 29, 2023 -

Scott Kia Of Springfield responded

We're over the moon to have you recognize our efforts, in your words, as “flawless,” and we're grateful to Corenia, Kristen, and David for representing the team so well. 5-star is a whole team effort. We value your recommendation. Glad it felt amazing... That's our goal.

June 26, 2023

Corenia was an absolute dream. She brought humanity and validation into an otherwise intimidating experience. I am very happy with my purchase, and if you're headed to Scott Kia, l More

by DARNALLMAGGIE
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kristen Rose, Corenia White
Jun 29, 2023 -

Scott Kia Of Springfield responded

Thoughtful and professional— that's our goal, and we're glad you felt it. We want your decision to come from an informed perspective. We’re here to offer you help and options. Buying a car is a BIG deal. It should be exciting, a celebration. We value your stars and this recommendation for Corenia.

Jun 30, 2023 -

Scott Kia Of Springfield responded

We recognize that, sometimes, buying a car can feel "intimidating". That's why our team focuses on thoughtfulness and professionalism... which brings the human back into purchasing your new vehicle. We want to be an enjoyable part of a big moment! Our team is celebrating that you are so happy, especially Corenia. Thanks for your shining stack of stars!

June 25, 2023

The level of customer service was unmatched thanks to Corenia. Truly from start to finish a perfect experience. More

by revan.dnb
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kristen Rose, Tom Walsh, David Gaudino, Corenia White
Jun 26, 2023 -

Scott Kia Of Springfield responded

We've got to say, you look sharp behind the wheel of your brand new K5— great color choice with black! Our team 100% agrees that Corenia is awesome. I'm sure she appreciates your 5-star shout-out. It's amazing to hear she gave you the "perfect" car-buying experience. Thanks for the full stack of stars.

June 24, 2023

I came in to get a SUV and Dave and Chris were able to accommodate me at a rate i can afford. It didn’t take long and both were very helpful answering my questions More

by Debfly
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Delco Dave, Chris Glakas, David Gaudino
Jun 26, 2023 -

Scott Kia Of Springfield responded

Super! We're grateful for your recommendation. Congratulations on your new Kia…enjoy the miles ahead!

June 24, 2023

This was the BEST experience I have had purchasing a car in many years. This is my 4th Kia, my first experience was great, 2nd so-so and 3rd awful, all at the same dealership. This time I decided to try my More

by ssmith2893
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Corenia White
Jun 26, 2023 -

Scott Kia Of Springfield responded

Woah! That "difference" you felt is our ultimate goal. It's being a customer-first organization with a thoughtful and professional team. And's we're so glad you recognized that— thanks for sharing an amazing 5-star review.

June 22, 2023

This dealership is horrible & unprofessional. They are not accommodating. The managers are rude & arrogant. They inconvenience the customer & do not compensate. More

by Glam Smith
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Steve Lamonaca, Chris Southard, Matt Hanshaw
Jun 22, 2023 -

Scott Kia Of Springfield responded

You were generous with your time this afternoon, and I'm grateful we talked Miss Smith so that I could listen and learn about your experience. We missed an opportunity to earn your confidence and I appreciate this review because it prompted our conversation today. I know exactly what went wrong now. We're committed to corrections, and I appreciate you shared this experience with us. I value your compliments for Julius and Maggie and I will pass along to them your kind words for their customer care.

Jun 22, 2023 -

Glam Smith responded

Thank you Jeanne for you time as well. I appreciate you LISTENING then ADDRESSING my concerns and rectifying the problem promptly. It’s people like you Jeane that puts the positive in customer SERVICE. I appreciate your commitment in making the corrections across the board. It makes people be held accountable and strive for better if not great. Furthermore, it makes the customer fill HEARD & APPRECIATED. Thank you for passing the compliments along. Again, you are GREATLY APPRECIATED!

June 20, 2023

Went to purchase a car at the dealership. I was trading in two vehicles.Sales associate asked me to sign a piece of paper indicating price per month and term of the lease. after agreeing to More

by Ott
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Tom Walsh, Tiffany Hall
Jun 29, 2023 -

Scott Kia Of Springfield responded

Ott, we're grateful you shared your disappointment so we may continue to train our newest team members on expectations for strong communication. I offer you a sincere apology for the inconvenience that you have shared in this review. We value your feedback.

Jun 30, 2023 -

Ott responded

At least thanks for recognizing you have a problem with communication. I Think there is a possibility that the employees I dealt with could be fairly new to your dealership but based on the training certificates and certification posted that Tiffany has all over her cubicle she does not lack experience. After she made the introduction we went to her cubicle and she tried to basically tell me about the shortage in vehicles I don’t know if this was a sales tactic. If this was a sales tactic it was not very good. I was turned off immediately but I decided to continue anyways because my mission was to purchase the EV six GT. I did explain to her right off the bat I was not interested in knowing about the problems the auto industry is having I was just there to purchase a car. This would be the same case with the sales manager obviously it was not his first day on the job it was not even his first management position in the auto industry based on his profile. When you agree to a price and the terms of a sale you honor them. If for some reason you cannot honor them you do everything you can to make the deal happen. I spent a lot of time at your dealership. All for nothing. Like I said I was glad you got back to me I just don’t think in this situation based on their experience this is a good excuse.

June 15, 2023

VERY PROFESSIONAL GOOD SERVICE PEOPLE WERE VERY FRIENDLY. THEY DID THEIR BEST TO APPROVE ME TO BE ABLE TO PURCHASE A GOOD VEHICLE. More

by Kdcjohn316
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Evone Fisher, Jeff Belack, Tiffany Hall, Dante Paul, Carolyn Campbell, Marci DeFeo, Chris Glakas, Tom Walters, Vinny Ingargiola, Corenia White
Jun 15, 2023 -

Kdcjohn316 responded

AWESOME STAFF !

June 12, 2023

I purchased a kia forte 13 years ago from dan it was a good experience with him and a great experience with Jeff. More

by Judysnurse
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Belack, Dan McGrath
Jun 19, 2023 -

Scott Kia Of Springfield responded

We're thrilled to earn your 5-star endorsement again. We appreciate you!

June 11, 2023

Corenia went above and beyond to get Heather and I into a new vehicle. I originally when in to check out a seltos looking to improve my gas mileage but the wait would have been over a month. Luckily there wa More

by Kazutada
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Walsh, Dan McGrath, Corenia White
Jun 19, 2023 -

Scott Kia Of Springfield responded

Your new Sportage hybrid looks awesome in black— what a cool car! Our team works hard to be attentive and listen to your needs, so it's wonderful you felt our professional culture. I'm sure Corenia appreciates the shoutout for helping you find a new ride that you love. Thanks for sharing. Your 5-stars are super important to us!

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