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Scott Kia Of Springfield

Springfield, PA

4.6
1,378 Reviews

321 Baltimore Pike

Springfield, PA

19064

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Showing 1,378 reviews

October 31, 2023

I emailed service department, then "chatted" on the web site asking a question relating to service and never got a response. Finally called, asked question and it took four hours to get a full response. More

by mwilf1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Hanshaw
Nov 20, 2023 -

Scott Kia Of Springfield responded

Your review is important to us. We don't want to leave you with a 3-star impression without saying that your online chat experience and call delays were outside our standards for customer care. Our apology that we hadn’t done better and you were inconvenienced by the service time. We're pleased to learn that you had a satisfactory result getting your Kia serviced. Thank you for this feedback. We take it seriously and make corrections.

October 25, 2023

Service was very good. Cris helped with all my questions. Very good at what they do More

by fmwilliams16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Southard, Marci DeFeo
Nov 15, 2023 -

Scott Kia Of Springfield responded

Earning your trust during your most recent visit is the best compliment we can receive. Your 5-star recommendation is incredibly valuable. We're grateful for the fantastic review!

October 23, 2023

Excellent customer service. Antonio Palmer was very informative and helpful. The dealer even washed my vehicle. More

by robert.boyce1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Palmer
Nov 15, 2023 -

Scott Kia Of Springfield responded

Personalized customer care, with all attention on YOU, is at the core of what we do. We're glad you felt this way. Thanks for sharing your stack of stars!

October 23, 2023

My experience was awesome! Vinny was a joy to work with. Great personality! The dealership was very clean and welcoming. I will recommend this dealership to my friends and fami More

by Pollarddenise23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Vinny Ingargiola
Oct 23, 2023 -

Pollarddenise23 responded

Vinny was a joy to work with! The dealership was very clean and welcoming. I will recommend this dealership to my friends and family!

October 21, 2023

Wow! I can't say enough good things about the Scott Kia Service team. I came to Scott because another smaller dealer was not able to handle my rather larg More

by kevinb23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Palmer
Nov 15, 2023 -

Scott Kia Of Springfield responded

Thoughtfulness and professionalism is our goal. Our team loves to learn that we've earned your high opinion. Your trust means everything to us— it's what motivates our service team and makes them special. Thanks for your 5-star recommendation and encouraging feedback.

October 18, 2023

I’ve always been treated well, and my car has been handled with care every time I’ve been at Scott Kia. The employees are friendly and amazing and are always eager to help. I’m glad I have them to rel More

by Carmen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius Walter
Nov 15, 2023 -

Scott Kia Of Springfield responded

Professional, on-schedule, and reliable… the essentials for 5-star service. Our team knows it! We appreciate you choosing us for service Carmen. It's amazing to have earned your trust— we love taking care of your Optima!

October 15, 2023

Great customer service, very transparent & knowledgeable of the service I was there to get. I recommend. More

by iamyusef
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julius Walter
Nov 15, 2023 -

Scott Kia Of Springfield responded

Thanks for your 5-star recommendation and encouraging feedback. We love to learn that we've earned your high opinion. Your trust means everything to us.

October 14, 2023

Dante, was the greatest, he was passionate about the cars and advocated for the best deal on our car. Highly recommend!! More

by mydearjwatson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Paul
Nov 15, 2023 -

Scott Kia Of Springfield responded

Super! We're grateful for your recommendation. Congratulations on your new Honda…enjoy the miles ahead!

October 14, 2023

Very impressed with Corenia, her friendliness and knowledge of the car.Scott Kia is a great place to purchase a car. More

by Rgrill323
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Gaudino, Corenia White
Nov 15, 2023 -

Scott Kia Of Springfield responded

Thoughtful and professional care, with friendly team members— that's who we are! Thanks for sharing your encouraging feedback and stack of stars.

October 14, 2023

Antonio Palmer was very informative, the service was very professional, I will be a repeat customer. More

by sshaw60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Palmer
Nov 15, 2023 -

Scott Kia Of Springfield responded

Our team is celebrating that we've earned your trust! Thank you for your 5-star review and we look forward to giving you the same great customer service, again.

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