Scott Kia Of Springfield

Rude, Disgusting and careless These people are Rude and should not be selling cars. they asked my daughter and I to go outside because she was crying. it was raining These people are Rude and should not be selling cars. they asked my daughter and I to go outside because she was crying. it was raining More

The Worst Experience In late August, my wife and I purchased a car from Jim Rosa. I have no complaint with Mr. Rosa; he did his job courteously and effectively. We live in In late August, my wife and I purchased a car from Jim Rosa. I have no complaint with Mr. Rosa; he did his job courteously and effectively. We live in Virginia, and the title and tag clerk, Rosanne, was off on Saturday. We were charged up front for title and tags, told that Rosanne would process our registration after the weekend, and given a 30 day temp registration to return home to Virginia with. One month later, I called Rosanne to inquire why I hadn't received registration information. She didn't know who I was, but said she would get back to me. She didn't. A week later, we had a repeat of the same phone call. She would get back to me again. She didn't. We then called her manager, a Mr. Rowe (who is no longer with them), who said he would handle the issue. Rosanne called me several days later to discuss the paperwork to get it to me in Virginia. The paperwork arrived over a week later, along with a check made out to the Virginia Department of Motor Vehicles. While the paperwork seemed to be in order, the check made out to the VA DMV was rejected by them because the amount was calculated incorrectly, and they could not accept the check unless it was made out for the exact amount due. I called Scott Kia the following Monday and left a message for Rosanne, letting her know what the VA DMV requested she do in order to rectify the situation. She didn't call back. I called three times on Tuesday and got three different voice mails. I didn't leave messages this time. On Thursday, I called again, got hung up on by management, and got told to leave my name and number as no one was available to deal with my concerns. My car to date has been unregistered for 5 1/2 weeks due to Scott Kia's inability to take my concerns seriously or do their job in a timely and competent manner. I have never experienced such a lack of concern for customer service in 30 years of purchasing vehicles. I would never recommend this organization to anyone. More

Amazing staff, Great experience Thanks to Ed & Jim, I finally enjoy going to the dealership. I left with an amazing car, 2015 Kia Forte Lx with low miles and low payments. I have nev Thanks to Ed & Jim, I finally enjoy going to the dealership. I left with an amazing car, 2015 Kia Forte Lx with low miles and low payments. I have never been more satisfied. If your looking for a great car, great staff & not be stuck in the dealership all day, this is your go to. I was in and out. THANK YOU SO MUCH! I love my car!!!! More

Excellent Experience Sulwyn Li is so caring & knowledgeable in sales willing to stay late to get us a great deal on a new Kia Sorrento Excellent Experience . Sulwyn Li is so caring & knowledgeable in sales willing to stay late to get us a great deal on a new Kia Sorrento Excellent Experience . More

CUSTOMER SATISFACTION SALES AND SUPPORT STAFF WERE VERY FRIENDLY, KNOWLEGEABLE AND HELPFUL. PLENTY OF CARS TO CHOSE FROM. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE. I AM SALES AND SUPPORT STAFF WERE VERY FRIENDLY, KNOWLEGEABLE AND HELPFUL. PLENTY OF CARS TO CHOSE FROM. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE. I AM ENJOYING MY CRIMSON RED KIA FORTE More

Wonderful experience My husband and I just went to look we wanted to trade in our 2014 KIA Sportage the reception we received at Scott Kia was wonderful. We met with Chu My husband and I just went to look we wanted to trade in our 2014 KIA Sportage the reception we received at Scott Kia was wonderful. We met with Chuck told him what we wanted he showed us the KIA Sorento we took it for a test drive. Came back he worked up numbers which were great for our budget and we drove off in our new 2017 car. Great experience. Will always deal with Scott Kia. More

VERY COMFORTABLE ☺ I must say from the time I walked in until the time I walked out I felt comfortable with the staff everyone was nice and kind but one person in partic I must say from the time I walked in until the time I walked out I felt comfortable with the staff everyone was nice and kind but one person in particular his name is leone this man was kind and very patient he made me and my two children comfortable I didn't feel like I was talking to a sales rep I felt like I was talking to family we need more people like Leone if you go into Scott Kia in Springfield ask for Leone🖒😊 More

Awesome experience! Went in looking for a Kia Sorento for the third for for our extended family. Jim, Tom, & Ed were all wonderful. Will reccomend to all Went in looking for a Kia Sorento for the third for for our extended family. Jim, Tom, & Ed were all wonderful. Will reccomend to all More

Great Experience, hard working staff. Extremely Satisfied! I met with Jim on Saturday morning. We discussed exactly what I wanted. My car of choice, the 2017 Sorrento EX with the exact features that I wanted w I met with Jim on Saturday morning. We discussed exactly what I wanted. My car of choice, the 2017 Sorrento EX with the exact features that I wanted was not readily available, as I had been unaware the Beige Leather interior was not available with the color vehicle I wanted. He and Frederico did however, find some acceptable alternatives. I was offered a good trade-in price for my 2012 Chevy Equinox. They also honored the price Listed as excellent in my Allstate Motor Club Car Buying Service. We shook hands on the deal and I left, being that they needed to have a car delivered. Frederico asked me as I was leaving to just send him an email as to what color car I would like. A couple hours later Frederico called me back with great news. He was able to get a car that was loaded with extra options that I hadn't even requested. They rushed to get it ready, and I was able to drive it home that Day! You can imagine I was thrilled and very thankful that I chose Scott Kia to buy my car. Another one to mention is Tom Stelzer, whom was able to get me a great price on the extended warranty, which turned out to be the icing on the cake. He went over all the terms with me clearly and was very pleasant to talk to. I'm a firm believer in teamwork an your staff exemplify the meaning of that. I plan to recommend Scott Kia to all of my friends and plan to be a life-long customer there. My wife and I love our new car! Thank You once again David Hall More

Great experience at Scott Kia of Springfield We had a wonderful experience at Scott Kia of Springfield. Our sales rep Justin B. was simply amazing. He was very, honest, knowledgably and kind. We had a wonderful experience at Scott Kia of Springfield. Our sales rep Justin B. was simply amazing. He was very, honest, knowledgably and kind. He made our car buying experience easy and comfortable. Also all the folks there at Scott Kia were wonderful. They helped us find a vehicle that was affordable and just right for our family. We are very grateful and pleased with our experience at Scott Kia of Springfield. We highly recommend them. You won't go wrong with them. Thank you all at Scott Kia of Springfield. God Bless!!! More