Scott Kia Of Springfield

I had a great experience! William Ma was extremely helpful to me when I arrived. He asked what I was looking for and made sure he was able to help me find the best option. He w William Ma was extremely helpful to me when I arrived. He asked what I was looking for and made sure he was able to help me find the best option. He was also very willing to work within my budget for a vehicle. I would definitely recommend Scott Kia to anyone that ask. More

Purchased 13 Kia Optima I recently purschased my seconed car here. I bought an 03 Optima over 5 years ago, it was time for an update. Thought I wanted to go newer but realize I recently purschased my seconed car here. I bought an 03 Optima over 5 years ago, it was time for an update. Thought I wanted to go newer but realized upgrades I wanted would cost more than I wanted to spend. I got an extended warranty which makes me feel better if anything happens. Overall happy with my purchase. More

Excellent service I have always experienced good service for my vehicle needs. Have been coming here since the car was purchased. . Melvin usually gets me in and out qu I have always experienced good service for my vehicle needs. Have been coming here since the car was purchased. . Melvin usually gets me in and out quickly . Thank you More

I know now that their are still people who care about people I have to mention Mr Leon Washington whom is a credit to this dealership for he made my sister and myself feel like family ...thanks so much and may I have to mention Mr Leon Washington whom is a credit to this dealership for he made my sister and myself feel like family ...thanks so much and may God bless this dealership More

Wonderful Car Buying Experience I recently had the opportunity to meet Leone and Rob who helped me purchase my new Kia. They were both extremely helpful and made my car buying exper I recently had the opportunity to meet Leone and Rob who helped me purchase my new Kia. They were both extremely helpful and made my car buying experience a pleasure, More

Rude, Disgusting and careless These people are Rude and should not be selling cars. they asked my daughter and I to go outside because she was crying. it was raining These people are Rude and should not be selling cars. they asked my daughter and I to go outside because she was crying. it was raining More

The Worst Experience In late August, my wife and I purchased a car from Jim Rosa. I have no complaint with Mr. Rosa; he did his job courteously and effectively. We live in In late August, my wife and I purchased a car from Jim Rosa. I have no complaint with Mr. Rosa; he did his job courteously and effectively. We live in Virginia, and the title and tag clerk, Rosanne, was off on Saturday. We were charged up front for title and tags, told that Rosanne would process our registration after the weekend, and given a 30 day temp registration to return home to Virginia with. One month later, I called Rosanne to inquire why I hadn't received registration information. She didn't know who I was, but said she would get back to me. She didn't. A week later, we had a repeat of the same phone call. She would get back to me again. She didn't. We then called her manager, a Mr. Rowe (who is no longer with them), who said he would handle the issue. Rosanne called me several days later to discuss the paperwork to get it to me in Virginia. The paperwork arrived over a week later, along with a check made out to the Virginia Department of Motor Vehicles. While the paperwork seemed to be in order, the check made out to the VA DMV was rejected by them because the amount was calculated incorrectly, and they could not accept the check unless it was made out for the exact amount due. I called Scott Kia the following Monday and left a message for Rosanne, letting her know what the VA DMV requested she do in order to rectify the situation. She didn't call back. I called three times on Tuesday and got three different voice mails. I didn't leave messages this time. On Thursday, I called again, got hung up on by management, and got told to leave my name and number as no one was available to deal with my concerns. My car to date has been unregistered for 5 1/2 weeks due to Scott Kia's inability to take my concerns seriously or do their job in a timely and competent manner. I have never experienced such a lack of concern for customer service in 30 years of purchasing vehicles. I would never recommend this organization to anyone. More

Amazing staff, Great experience Thanks to Ed & Jim, I finally enjoy going to the dealership. I left with an amazing car, 2015 Kia Forte Lx with low miles and low payments. I have nev Thanks to Ed & Jim, I finally enjoy going to the dealership. I left with an amazing car, 2015 Kia Forte Lx with low miles and low payments. I have never been more satisfied. If your looking for a great car, great staff & not be stuck in the dealership all day, this is your go to. I was in and out. THANK YOU SO MUCH! I love my car!!!! More

Excellent Experience Sulwyn Li is so caring & knowledgeable in sales willing to stay late to get us a great deal on a new Kia Sorrento Excellent Experience . Sulwyn Li is so caring & knowledgeable in sales willing to stay late to get us a great deal on a new Kia Sorrento Excellent Experience . More

CUSTOMER SATISFACTION SALES AND SUPPORT STAFF WERE VERY FRIENDLY, KNOWLEGEABLE AND HELPFUL. PLENTY OF CARS TO CHOSE FROM. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE. I AM SALES AND SUPPORT STAFF WERE VERY FRIENDLY, KNOWLEGEABLE AND HELPFUL. PLENTY OF CARS TO CHOSE FROM. WOULD RECOMMEND THIS DEALERSHIP TO EVERYONE. I AM ENJOYING MY CRIMSON RED KIA FORTE More