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Scott Kia Of Springfield

Springfield, PA

Overview
Reviews
Vehicles
4.6
1,362 Reviews
Call Dealership (610) 544-0100
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321 Baltimore Pike

Springfield, PA

19064

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Showing 1,362 reviews

December 18, 2024

Zaire handled my business ,and provided an exceptional professionalism and service.He showed enthusiasm, skills , outstanding customer service. He gave me time and attention , he is polite and he is perfe More

by MesMcdevitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaire Sumner
Report | Print
Dec 19, 2024 -

Scott Kia Of Springfield responded

Congratulations! And thanks for sharing your experience with others. Zaire is a top-notch professional. He makes it a point to offer tremendous personal attention to our guests, and that's the way it should be while you are making such a big, exciting decision. We appreciate earning all five of your stars. Enjoy the road ahead.

December 12, 2024

Not up front or open about product, service is great, however never again. I have two years and I will go back to Mitsubishi. More

by annjac5734
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Evone Fisher, Carolyn Campbell
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Dec 13, 2024 -

Scott Kia Of Springfield responded

Thanks for the review and we appreciate that you shared the compliments about our service. We'll work harder to earn you additional stars. There's always room to improve, that's our attitude, so we appreciate your 3-star reminder.

December 11, 2024

Happy with the service, the communication, and the accommodation provided while my car was in service. More

by C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maggie Keifer, Steve Gentile, Zaire Sumner
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Dec 12, 2024 -

Scott Kia Of Springfield responded

How wonderful. We aim to make this impression at Scott Kia, so you can imagine we're celebrating your review.

December 10, 2024

For me to pay close to $200 I sat and waited for my vehicle for 3hrs and got mediocre service. Only an oil change. I don’t pay this much for full synthetic oil change anywhere else. And wait about 3hrs More

by u2rblessed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Gentile, Bill Gleason
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Dec 10, 2024 -

Scott Kia Of Springfield responded

Our sincerest apologies. Thank you for writing this 3-star review and bringing it to our attention so that Steve, our manager, may speak with the team and share the disappointment and absolute frustration it created for you. This is important feedback. We're grateful to receive it and committed to making corrections. We want to meet high expectations for customer care. This is not the way to do it.

December 06, 2024

Very happy with service received. Always use the dealership for any service needed for the years we have had the car. More

by mseamur
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaire Sumner
Report | Print
Dec 09, 2024 -

Scott Kia Of Springfield responded

We're grateful to you for sharing your experiences with others. We value your recommendation. Your trust means everything to us. Thank you.

December 05, 2024

Good and friendly service. .been a customer here since 2015. Had a good experience with salesman Samuel on 11/29/2025 GOOD FRIDAY..he helped with my trade in into a new vehicle More

by Cheryl
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Robinson
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Dec 06, 2024 -

Scott Kia Of Springfield responded

We're celebrating your compliment, Cheryl. Thanks for putting the spotlight on Sam. He is dedicated, professional, and motived by our high standards for customer care. We value your stars.

November 26, 2024

Smooth sailing all the way through completion of work Chris in service was excellent. Car was done and on time More

by Fourcars4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Southard
Report | Print
Nov 26, 2024 -

Scott Kia Of Springfield responded

Incredible compliments. Thank you from our whole team for sharing your opinion with others. We value it tremendously.

November 21, 2024

Great service! I had my Kia Niro EV towed in with a flat tire and Zaire Sumner took great care of me! I was able to get a new tire in less than three hours! More

by jguy1118.jg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zaire Sumner
Report | Print
Nov 26, 2024 -

Scott Kia Of Springfield responded

We're excited to earn your 5 stars. We appreciate you. And we're honored to be your trusted service team.

November 18, 2024

Very friendly helped find what I wanted Gigi listened to my pros and cons and found right car More

by Fourprovinces
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gigi, John Agovino
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Nov 19, 2024 -

Scott Kia Of Springfield responded

Thank you for feedback. Gigi will be happy to read your compliments.

Nov 19, 2024 -

Fourprovinces responded

Gigi was wonderful, no hassle

November 12, 2024

Professional courteous knowledgeable experienced timely professional knowledgeable experienced timely professional courteous knowledgeable timely reasonable knowledgeable More

by velucas2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Southard
Report | Print
Nov 13, 2024 -

Scott Kia Of Springfield responded

That's precisely our aim. We appreciate learning that we hit our goal and earned your high opinion. Thanks for the 5-star feedback.

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