Scott Honda of West Chester - Service Center

I have owner 5 Honda Pilots in the last 12 years; I have enjoyed the truck so much that I have converted many of my friends and co-workers to Honda. That said I continue to have nothing but bad experiences enjoyed the truck so much that I have converted many of my friends and co-workers to Honda. That said I continue to have nothing but bad experiences with the local Honda dealer Scott Honda of West Chester PA, with each visit for routine maintenance or the occasional repair I have become more and more turned off to Honda. The final straw was this evening when I tried to have my 2011 Honda Pilot repaired due to a software issue with my sunroof, I was told that the earliest appointment was almost a week away and to force the sunroof closed. Since I don't want to destroy my truck I forced my sunroof closed and schedule the repair, I was told that the repair will take several hours although I do not believe that this is the case. I was told that I would have to wait with my truck since the dealer does not provide loaner cars, even though there is a Hertz shop in the repair bays. The dealer shuttle would not take me to work due to the distance. I previously owned a used Thunderbird that was not under manufactures’ warranty and every time I ever had the dealer work on this car I was supplied with a loaner car or transported to where I needed to be, I am amazed that I can't get similar customer service for a Honda car that was purchased new with Honda extended care. As I have stated this is not the first time I have run into the dealerships poor customer service. I decided to call Honda Motors just to inform them of my bad experience and they informed me that they do not have any guidelines when dealing with their independently owner Dealerships and to just take the car somewhere else. I am sickened to have a company in today's world have so little concern for their customers. I now know for a fact that I will never buy another Honda car, even though I have enjoyed them very much. I cannot continue to support a company that does not care for their customers. More

My 2010 Accord Coupe required 6 visits to address a problem with the gas tank lid. The release underneath the drivers seat did not pop the lid high enough to use your finger to open it - it required r problem with the gas tank lid. The release underneath the drivers seat did not pop the lid high enough to use your finger to open it - it required running a credit card along the edges to pry it open. In the winter time it would stick and not open at all. I don't have to explain to people the challenge of not being able to put gas in your car, kind of basic. It befuddles the mind as to why the service team did not see this as a source of anxiety driving the car. The response I would here the most when bringing it for repair was "we'll take a look at it". I think it would give a customer more confidence to hear something like "we'll fix it". I can say this because of the number of times it took (6) before their technicians realized it was just a spring. In addition to the above issue, this vehicle, an accord coupe was rated to get better than 21mpg. It got about 14-15mpg. The discussions I had with the service department are too lengthy to list here, but one of the highlights was an insult. I was asked whether I "knew how to do the calculation" and "did I know Ethanol is used now", and when winter time comes, the percentage of Ethanol goes up. I had done the calculation over the summer! Kind of a coincidence that after the last visit to get the gas tank lid fixed, the vehicle started getting the appropriate mileage for its rating. Honda corporate didn't express any real concern over the above issues either. If I wanted SUV mileage, I would buy one. If I wanted a car that constantly required bringing it in for service, I would have kept my trade in. Why no accountability for the poor performance of a new vehicle? After driving the vehicle for nearly 2 years, I tried to work with their sales people to get out of the lease, but I was "not allowed". I'm actually glad things turned out like they did, I just traded in both my Hondas in for Toyotas. They have some great deals going on right now. More

I rate this dealership a 1 for my experience. I brought I rate this dealership a 1 for my experience. I brought my 2011 Honda Coupe in for an oil change and inspection stickers. Waited for 3 hours without I rate this dealership a 1 for my experience. I brought my 2011 Honda Coupe in for an oil change and inspection stickers. Waited for 3 hours without a word from anyone. When I walked into the service area I saw my car sitting there.I had to find someome to answer my question as to whether my car was ready. It had been ready for 1 hour. As I read my service invoice it stated that the car that had been serviced was our 2011 Civic. Which meant my stickers were null and void. My call to Don Chandler was not returned until 5:00 pm the next day. At this point I was traveling through Massachusetts. He assured me he would get to the bottom of the problem, two weeks later I received a call that indeed I was right and that I would have to bring my car back for the proper stickers. I made the appt. and when I arrived at the dealership they stated that they did not have my name on the apt.roster. I then made an appt. for my car and my daughters 2011 Civic. She needed new windshield wipers and an oil change. 2 hours later we were still waiting, once again when we walked into the service area to check we saw our cars sitting there. The service tech stated that the Civic needed 2 new tires, front brakes and a wheel alignment. The car is one year old. I took it to a reputable mechanic who said it did not need brakes and the tires only needed to be rotated. Two days later my daughter brought the car in for the windshield wipers (unaccompanied by me)and the tech told her she needed a new fuel tank because the fuel tank could have a hole in it. After a hysterical phone call to me, I called Doug Parisano who said it wasn't he who told her that, but that it was a recall on the car. Why then wasn't this adddressed 2 days earlier when she was having the oil changed?? Calls to the service manager have gone unanswered. P.S. We bought all 3 of our Hondas at Conicelli Honda,they went above and beyond to get our business.It's too bad for Scott because we bought 2 cars in the same day last year. More

Good service. Doug and Don worked to resolve a problem I had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs cove had with my 2010 civic coupe. Originally repairs were not going to be covered under warranty. Don contacted Honda and was able to get my repairs covered. I appreciate the effort made to make a customer happy. More

Overall I had an excellent experience at Scott Honda. The staff were friendly, considerate, informative and honest. The waiting room was clean and tidy. I would definitly recommend this dealership to a The staff were friendly, considerate, informative and honest. The waiting room was clean and tidy. I would definitly recommend this dealership to anyone in the market for a car or in need of service for their current car. More

The reason I gave a 3 for customer service is because of your Enterprise Rent a Car offer. After the last time, I will never use it again. I believe your company needs to have a serious talk with their co your Enterprise Rent a Car offer. After the last time, I will never use it again. I believe your company needs to have a serious talk with their company. I rented a car for the day from them and returned it, and thought there was nothing wrong. Well when I got home I received a call stating that the windshield was chipped and I was going to have to pay to replace it. I agreed to this and asked them to send me a receipt when the work was finished. About two weeks went by and I never received a receipt or a call. So I called them and asked where my receipt was and they couldn't give me an answer and told me they would call me back. Another week went by and still no feedback from them. I decided to take it to their corporate office and they informed me that nothing was charged to them, it was a repair that was free of charge and refunded my money. The problem I have is if I didn't continue to ask for a receipt, I would have never gotten my money back and would have been ripped off for $40.00. I hope this will put some consideration into having some kind of ethics talk with them. I think your company is great, but I don't want your image damaged by an outside company that is a service you offer. Thanks Sean McCarthy (sdm5782@gmail.com) More

Scott Honda is a professional, family friendly dealership. I purchased a new 2003 Honda Accord there and have it serviced there regularly. Scott is always alerting me with emails regarding the s dealership. I purchased a new 2003 Honda Accord there and have it serviced there regularly. Scott is always alerting me with emails regarding the service required. The service staff really listens to you and gets the work done perfectly every time. Also, if there is something wrong with your vehicle, they thoroughly explain what needs to be done and what the cost is. I would and do recommend this dealer to all of my friends. I also love the renovations Scott Honda did to their building - it is so clean you could eat off of the floor, even in the service unit. Scott Honda is clearly in a class by itself - I give it a 10 out of 10! More

I have a 2009 Accord. Its have creaking/retelling sound in the moon roof. The car has been three times and has not been fixed. On one trip they had the car for a full week. They’re great at changing the in the moon roof. The car has been three times and has not been fixed. On one trip they had the car for a full week. They’re great at changing the oil and rotating the tire; but, if its not basic service call forget it. I really don't know that I would recommend them for service. More

Go somewhere else. I had a check engine light, code and diagnosis from my trusted mechanic(not this dealership). He recommended I go to a Honda dealership for service because the problem was addressed in diagnosis from my trusted mechanic(not this dealership). He recommended I go to a Honda dealership for service because the problem was addressed in a Honda Service Bulletin. I contacted the dealership to ask, and the operator could only schedule an appointment, not address my question. I scheduled an appt for the purpose of checking the Honda Odyssey for recalls and service bulletins. I gave the customer service rep the check engine code and its meaning. Fred Alvisi called me to say I needed such and such and it would cost $480. I had to ask whether it was covered by a service bulletin, which was the purpose of my visit. He said no, and then proceeded to open the standard scare tactic about timing belts. I declined everything. He then said there was a diagnosis charge, even though I presented the diagnosis when I presented the vehicle. So, I said, "you are calling me a liar, because I presented this info when I dropped the van". I challenged the charge when I picked up the vehicle, and the response was to call another large customer service rep and declare that they had to use 2 technicians to read the code that I had provided, and that was justification for the charge. An hour later, I checked all the parents at my daughters softball game and sure enough, I got reports of bad experiences with this dealership. In fact, the other parents also own a Honda and a Toyota, and are reporting markedly worse experience with Honda in our region of Pennsylvania. Stay away from these people at Scott Honda. Honda is generally a good product, but a predatory service is enough to put me off. We have a Honda and a Toyota in our driveway, and so do the other parents at the softball game. Honda, you have a problem dealer. More