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Scott Honda of West Chester - Service Center
West Chester, PA
864 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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864 Reviews of Scott Honda of West Chester - Service Center
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March 28, 2017
My Salesman Bernie facilitated my recent service visit ~ it was a big help. Couldn't ask for a better sales person ever. You guys are the best! Bernie facilitated my recent service visit ~ it was a big help. Couldn't ask for a better sales person ever. You guys are the best! More
by Kathy Hughes
Employees Worked With
Bernie Hughes
March 21, 2017
Car buying experience I went in for an inspection for my 2014 Honda Civic and left with a new 2017 Honda Civic! The whole team was great but Greg Cole was exceptional and m I went in for an inspection for my 2014 Honda Civic and left with a new 2017 Honda Civic! The whole team was great but Greg Cole was exceptional and made my experience a pleasurable one! Bill Monhollan handled my paperwork and was very friendly and professional! Thanks to everyone at Scott Honda! More
by Happy carbuyer
Employees Worked With
Gregory Cole, Bill Monhollan
February 03, 2017
Great service in time of need Pulled in late on a Friday afternoon with a shuttering transmission. I suspected low fluid. The team at Scott Honda verified the cause and put the f Pulled in late on a Friday afternoon with a shuttering transmission. I suspected low fluid. The team at Scott Honda verified the cause and put the fluid I had bought in for me. And they didn't charge me for the service, even though I wasn't a regular customer, and after running into some trouble getting the fill plug out. I've been to a lot of dealers, but have not had this kind of experience. Surprising and welcome! More
by JMa
Employees Worked With
didnt get their names
December 12, 2016
Excellent experience from start to finish! From start to finish, my experience with Scott Honda was excellent. My car was completed far sooner than I expected & my car is running really great n From start to finish, my experience with Scott Honda was excellent. My car was completed far sooner than I expected & my car is running really great now. I was very impressed by the customer service overall, & Gregg Westman was very helpful & straight-forward with me. The issue with my car was a manufacturers issue with the engine which was under an extended warranty, so everything was completely taken care of & they did NOT pressure me to fix anything above & beyond this problem, which I appreciated. Gregg Westman told me they would "take care of me" & they most certainly did! When I dropped off the brand-new loaner car that I was using to pick up my completed car, it was extremely busy in the shop & they were still very quick & very efficient. I am very impressed with the service I received overall & would definitely return here to get my beloved Honda serviced. Thank you, Scott Honda! More
by Civic Lover
Employees Worked With
Gregg Westman
November 11, 2016
Best value, honest, and cheerful. I recently moved back to the area and decided to try Scott Honda for service. Without a doubt the best service experience I have ever had. I recently moved back to the area and decided to try Scott Honda for service. Without a doubt the best service experience I have ever had. More
by Karlson
Employees Worked With
John Bottke, Mark Skupien
November 02, 2016
I went in for an oil change and left with a new car! I needed an oil change and while I was there I thought I'd take a quick look at a newer CRV. But I had to be somewhere within a few hours and thought I needed an oil change and while I was there I thought I'd take a quick look at a newer CRV. But I had to be somewhere within a few hours and thought I probably wouldn't have time to talk to someone. But I was mistaken. Everyone at Scott Honda is professional, respectful of your time, efficient, and everyone there is friendly and greets you with a smile. I was in and out and made it to my appointment with time to spare. Thank you everyone at Scott Honda for getting me into a NEW beautiful CRV! More
by Retta
Employees Worked With
John Guth, Sharon Taylor
September 27, 2016
A great place to shop Service is great and the sales department- especially Sharon Taylor- is exceptional !! Our original contact was not very happy. Our civic hybrid engi Service is great and the sales department- especially Sharon Taylor- is exceptional !! Our original contact was not very happy. Our civic hybrid engine blew up two weeks after being serviced / repaired at Scott and they weren't the least bit interested in helping us my wife met and talked to Sharon will I tried to get satisfaction from the service dept. and American Honda. Although I failed Sharon convinced my wove to buy a new Honda More
by Scott survey
Employees Worked With
Ken Rayson, Sharon Taylor
September 14, 2016
Great service The service department is always very helpful with my cars and the sales staff has been more then helpful with my many purchases of cars from Scott Ho The service department is always very helpful with my cars and the sales staff has been more then helpful with my many purchases of cars from Scott Honda More
by Cre
Employees Worked With
SHARRON Taylor , Mark Skupien
July 22, 2016
Service department I had a expires inspection and emissions but 3 months. The lovely women that scheduled me was so helpful!!!! Knowing that I was expired she was able t I had a expires inspection and emissions but 3 months. The lovely women that scheduled me was so helpful!!!! Knowing that I was expired she was able to squeeze me in with very little notice. The day of my service I was in a rush I had to pick my kids up in an hour. I communicated that to Gregg Westman. He reassured me it would be done and it was!!! He was very pleasant, accommodating and PROFFESSIONAL! Thank you Gregg More
by Bernrit
Employees Worked With
Gregg Westman
February 06, 2016
Honda oil burning nightmare ...and general error-prone service. If you’re thinking about purchasing a Honda from Scott Honda in West Chester, PA, you may save a lot of future ...and general error-prone service. If you’re thinking about purchasing a Honda from Scott Honda in West Chester, PA, you may save a lot of future problems by considering other Honda dealers. After 20 years of Toyotas, I decided to try a used Honda Accord for my son’s first vehicle. Most would say their quality is on par with other foreign car manufacturers, if not better. It just made sense to take a look at them. I ended up purchasing a 2010 Honda Accord for my son in 2014 from Scott Honda. The sales experience was actually among the best I have ever had. The salesperson was knowledgable, congenial, and made sure we had a pleasant experience. Her name was Jayne, and she really is an excellent sales professional. That's where it stopped. In 2015, we noticed the car seemed to be burning oil at an alarming rate. Research revealed that excessive oil consumption is a known issue with some Hondas, and warrantees have been extended to cover this situation. After having it checked for oil leaks, where none were discovered, it was scheduled for an “oil consumption test” at Scott Honda. Despite the car burning about one quart per 3,000 miles, I was told it did not qualify for the service, since it did not meet the criteria of one quart per 1,000 miles. This means adding at least one quart of oil between oil changes. The service advisor smiled and told me “All cars consume some oil”. I am now reading in Consumer Reports that “If consumption is one quart every 1,000 to 3,000 miles, the company may require more tests and higher levels of approval before offering repairs.” (Consumer Reports, May 18, 2015). This option was conveniently omitted from the 10-second, dismissive response to the results of my ‘oil consumption test’ by the service advisor. Gee, thanks for shoving me out the door without explaining my options. I’ll have to follow up after learning about this option. The point is this: Scott Honda cannot be relied upon to present you with all your service options. In the meantime, I’m stuck with an oil-burning car. I hope you aren’t too! Today’s service flub (6 February 2016) was annoying in a different way, but it does show some level of diversity in their service incompetence. Here’s what happened. After hearing about the deadly airbag problems via national media, and the extensive recall to address them, I called Scott Honda and asked them if my son’s 2010 Honda Accord was affected by the recall. I had not received a letter explicitly stating the it did. The person on the phone checked their ‘records’ and indicated to me that, yes, it did qualify for the recall. I was flummoxed. Why was I not notified, I thought? This is a potentially life threatening situation, Wouldn’t you be upset if your son or loved one was in a potentially unsafe vehicle? The person on the phone didn’t didn’t quite know why I wasn’t notified, but posited that, since they had the wrong phone number for me in their records, that could explain it. Anger over. Let’s just fix it (and be sure to check the oil before driving any distance!). An appointment was made to address the airbag and render the car safe if it were in an accident where the airbag was deployed. When I arrived at my 7:45 a.m. service appointment, the service advisor flipped through some paperwork as I stood outside my vehicle in the service area. He then casually announced that, “No, your car is not part of the recall”. I had arranged my day to be their on my weekend. When asked how this could happen, I was told “mistakes happen”. That's just weak, sorry. How about a visit to the service manager? How about some assurance they would try their best to avoid this in the future? So I came home to write this review. Maybe it will save others time, money, or both. (Not that there’s a class action lawsuit around the oil-burning issue, but these actions seldom result in more than nominal compensation for the true victims; only the legal firms that prosecute them get significant money.) Scott Honda service is not without some skills, however. They seem especially adept at spinning tossed off explanatory xxxxxxxx narratives that result in them doing nothing and that support their central goal: profit. Please be cautious when dealing with Scott Honda of West Chester, PA. Victor Adams (Feel free to contact me at victor.adams@gmail.com if you have questions or would like additional details. I'm truly not out to smear them, but to caution others and hopefully prod Scott Honda to higher levels of service and improved customer satisfaction.) More
by Victor.Adams
Employees Worked With
Jayne Moulder
