Scott Honda of West Chester - Service Center

Great service Bought my 2015 Honda Accord from Scott Honda of West Chester. Omar Haque was super nice and very friendly. Helped me find the perfect ride for me. Tha Bought my 2015 Honda Accord from Scott Honda of West Chester. Omar Haque was super nice and very friendly. Helped me find the perfect ride for me. Thank you Omar Haque for your friendly service . More

Scott Honda employees are the best. We were greeted with a smile and a desire to help by every one of the employees we had contact with, a great staff. A great place to do business. We were greeted with a smile and a desire to help by every one of the employees we had contact with, a great staff. A great place to do business. More

2016 honda civic air conditioning problem Air conditioning blowing hot air. Service diagnosed that there was a slow leak of refrigerant, they refilled the refrigerant but couldn't find the lea Air conditioning blowing hot air. Service diagnosed that there was a slow leak of refrigerant, they refilled the refrigerant but couldn't find the leak. Said I should come back in a month. I can't come in for a recharge every month, this is ridiculous. Will go someplace else next time. More

Absolutely horrific experience, total scam artists. Absolutely horrific service department. We've purchased several cars at Scott Honda over the past several years and will never be back here again. Whe Absolutely horrific service department. We've purchased several cars at Scott Honda over the past several years and will never be back here again. When servicing our car, they charged us over 700$ to fix an oil leak and one other item. 2 months later, a "new" oil leak has popped up and, wouldn't you know, it's going to cost $800 to fix. If they had done their job the first time when they spent days fixing the car, they should have fixed both leaks (if there actually were two) instead of charging labor both times for an incredibly expensive fix. There is no way that the leak was fixed in the first place as oil continued to go down at a quick rate. Under no circumstances is it good business to send someone away worse off than they were before and then expect to charge them again. Absolutely embarrassing service and care. To then be sent away with a shoulder shrug for a customer who has purchased several cars and exclusively uses them as service providers is disgusting and disrespectful. Would never recommend letting them touch your car unless you want to be scammed out of thousands of dollars. More

Fast, Convenient, Excellent Service Needed new battery on Honda Odyssey minivan- used the Express Service and couldn't be more satisfied, especially with the service advisor Christian Ap Needed new battery on Honda Odyssey minivan- used the Express Service and couldn't be more satisfied, especially with the service advisor Christian Aponte. My car was in and out, ready-to-go in 40 minutes without even having an appointment. I had left a coupon at home and when I got home I emailed Christian about it and he honored it with no hassle what so ever! Scott Honda will definitely be my first choice going forward. More

Purchase Your Batteries Elsewhere Purchased a 100 month battery and after 22 months it went bad. The replacement battery lasted 10 months. Had it replaced again at 13 months. Each time Purchased a 100 month battery and after 22 months it went bad. The replacement battery lasted 10 months. Had it replaced again at 13 months. Each time had to have the car battery jumped and had to cancel appointments that had been made for that day. On the last battery I was charged $92 for proration under warranty with no regards to the inconvenience that these three bad batteries have caused me. More

Service Department and loaner/rental Service couldn't give me a loaner although allowed me to book a rental. They also agreed to pay for the rental if the work was major. When I arrived Service couldn't give me a loaner although allowed me to book a rental. They also agreed to pay for the rental if the work was major. When I arrived they had to drive me 20 minutes to Hertz as Enterprise apparently had no cars that morning. My car cost almost $1000 so service indicated they would take care of the rental charge. They assured me everything was taken care of. Two weeks later a charge on my credit card from Hertz arrived (glad I was checking). Repeated calls to Scott Honda and Hertz still have not resulted in the charges being reversed. I am going to get rid of my Honda for a different make/model and hopefully a better service department/experience as well. More

Helpful and understanding Great service and they cleaned up my son’s car so well I didn’t recognize the car. They found the humor in the situation and I look forward to working Great service and they cleaned up my son’s car so well I didn’t recognize the car. They found the humor in the situation and I look forward to working with them in the future. More

The "Walker Welcome" Upon arriving for an early morning scheduled vehicle inspection I was welcomed by Joe Walker. I cannot say enough about his customer service....I e Upon arriving for an early morning scheduled vehicle inspection I was welcomed by Joe Walker. I cannot say enough about his customer service....I especially appreciated his professional disposition. He was informative, positive, thorough and thoughtful. If I could, I'd request my service transaction with him every time. Though, I'd expect to find the same quality service from all Scott Honda associates. Thank you Joe for the kind start you contributed to my day. BTW- your wait area cafe' is a unique and gracious option to have during a service wait. - Nice! More

MOST EXCELLENT DEALER IN THE AUTO INDUSTRY! I am 78 years old and have owned/leased many, many cars/suv’s Over my many years from ford to Lexus. In all those years I have never been more pleased I am 78 years old and have owned/leased many, many cars/suv’s Over my many years from ford to Lexus. In all those years I have never been more pleased than I am with Scott. Everyone from their Sales staff (I deal exclusively with Greg Cole for purchases/leases) to their amazing Service Dept. are spectacular. My last 3 purchases/leases have been with Scott and I couldn’t be happier. I switched from Lexus to Scott/Honda because they treated my oldest Grandson to a free-very costly replacement of the ac/heater on his first Scott/Honda which he purchased used and was just out of warranty. More