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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews

849 Reviews of Scott Honda of West Chester - Service Center

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February 06, 2021

Always strong commitment to customer satisfaction. Scheduling service on line continues to be not very user friendly. I have been bringing my car there for ten years and they don’t have records of som More

by Snghrbr84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
Feb 08, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your review and a 5-star compliment for Nate in our Express Service lane. It's our pleasure to welcome you back for convenient maintenance on your Honda! We especially appreciate your feedback about online scheduling because we're focused on learning ways we can improve your experience. We should be able access all of your vehicle's service history and apologize if that was not the case during your recent visit. If you're looking for something specific, please reach out to our service department at 610-738-1111 and we'll be happy to get to the bottom of it for you!

January 31, 2021

Brought my 2017 Honda in for oil change and as always everyone was polite and efficient. Nick was great and waiting area followed COVID protocol. More

by azrose13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for choosing the team at Scott! It's our pleasure to make it simple and safe to accomplish your routine Honda maintenance. For sure you've made Nick's day by sharing your 5-star compliments for his friendly service :)

January 29, 2021

Jon was very friendly and provided great customer service! The service was completed on time as promised and estimated. The price is reasonable as well. More

by praveen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for choosing Scott for your Honda maintenance. We are proud to be the team you trust to get the job done accurately and conveniently. We appreciate you!

January 27, 2021

The service advisor William was wonderful! He truly cared about my vehicle and made sure all maintenance was done correctly. They did a great job on my vehicle! I highly recommend them! More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Neil, thank you for choosing our service team to guide your routine vehicle maintenance. We are committed to a thoughtful and professional experience that values your time and puts your safety and satisfaction above all else. We're so glad you feel the difference here at Scott and can confidently share your recommendation for William and Nick :)

January 25, 2021

Great service and helpful people. Can’t say enough about the speed at which the employees move. I always have a pleasant experience at Scott Honda service. More

by mjk7954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
Feb 01, 2021 -

Scott Honda of West Chester responded

Welcome back and we appreciate you sharing an awesome rating for the service team at Scott! We value your time, and want to make your Honda maintenance convenient so you can get back to the things that matter. Thank you for choosing us once again :)

January 22, 2021

Great service from start to finish. Knew the wait would be long as I could not leave my vehicle. I was fine with that. Had an appointment for a state inspection. Donald greeted me and was great! Helped More

by joannefrybarger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Donald, Jon Barth
Feb 01, 2021 -

Scott Honda of West Chester responded

This is wonderful news, Joanne, thank you for sharing with us! We truly love to hear all the ways our team made your recent visit the best yet, until next time, of course :) Til we welcome you back, enjoy the road ahead!

January 22, 2021

Service as always was great. Quick and John explained everything that I needed to know. Will keep coming back to Scott. Waiting area is comfortable More

by mjs.lps
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your review about what matters most when you visit - convenient, informative and comfortable. Now your feedback becomes our focus so we can earn your 5-star satisfaction every time you trust our team with your Honda maintenance. We look forward to welcoming you back!

January 22, 2021

Provided good, quick service. Oswaldo did not try to pressure into any service work. He provided genuine feedback and information regarding next steps for work that is needed. More

by aalk
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Feb 01, 2021 -

Scott Honda of West Chester responded

Our team is committed to thoughtful customer care, and that means transparency to earn your trust. Thank you for sharing a 5-star compliment for Oswaldo as he made your recent experience a smooth sailing success. We appreciate you!

January 21, 2021

Had a tire that had a puncture. Was told by big tire store close to my house it couldn't be fixed, and wanted to sell me 2 tires. This made me very suspicious. Went to Scott Honda, the repaired the tire More

by mlcdsp
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cross, Nate Runk
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your story, we appreciate you! Scott Honda is a tire store, and we do use some pretty cool scanning technology to help you decide when it's the right time to purchase new tires. However, the thoughtful customer care we're committed to means trust and transparency, so our team won't recommend new tires unless your safety depends on it. That's most important when it comes to your service experience at Scott. Thanks again for being our guest.

January 21, 2021

Fast efficient A++. What else is there to say when your in and out in less than 30 min. I’m filling space for an A ++ service call. More

by rar66
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Feb 01, 2021 -

Scott Honda of West Chester responded

This is awesome news, thank you for sharing your 5-star, A++ rating for Christian at Scott Honda! We value your time and make routine Honda care easy. Thank you for being our guest!

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