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Scott Honda of West Chester - Service Center

West Chester, PA

4.8
823 Reviews

823 Reviews of Scott Honda of West Chester - Service Center

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February 14, 2021

We find the staff smart, professional and courteous. Eli listened to our concern about the low tire pressure indicator and said he was happy to look at the problem. He kept us updated and explained what wa More

by Lona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eli Souther
Feb 15, 2021 -

Scott Honda of West Chester responded

Hi Lona, thank you for sharing a 5-star recommendation for your service team at Scott. We love to hear all the ways Eli provided thoughtful service with information and communication. Kudos to him! We appreciate you :)

February 13, 2021

I love Scott Honda. I think they are honest and really try to please the customer. I was happy that my service was completed in a timely manner. More

by Catgear85
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 15, 2021 -

Scott Honda of West Chester responded

Thank you for being our guest. With integrity as one of our guiding values, transparent and thoughtful service is important to our team and we are so glad you can feel the difference here at Scott. We know Nick appreciates your 5-star compliments!

February 12, 2021

Courteous, knowledgeable service person that kept me updated on the process of the inspection. Explained charges on bill and future work he recommended.Harlan answered questions I had. More

by Cinair
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
Feb 12, 2021 -

Scott Honda of West Chester responded

We're committed to thoughtful service for you and your vehicle, and that means communication and valuing your time. Kudos to Harlan for his informative, friendly attention to your needs. Thank you for being our guest at Scott Honda!

February 12, 2021

Christian was great. Organized and kept me in the loop on everything being done to my van. I was in and out in 35 minutes and the price was fair. More

by Amkabakoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christian Aponte
Feb 12, 2021 -

Scott Honda of West Chester responded

Quick, convenient, transparent - that's Scott Honda Express Service! Thank you for choosing our team to get it just right for you. Kudos to Christian for making your visit a smooth sailing success. We look forward to welcoming you back!

February 06, 2021

Always strong commitment to customer satisfaction. Scheduling service on line continues to be not very user friendly. I have been bringing my car there for ten years and they don’t have records of som More

by Snghrbr84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
Feb 08, 2021 -

Scott Honda of West Chester responded

Thank you for sharing your review and a 5-star compliment for Nate in our Express Service lane. It's our pleasure to welcome you back for convenient maintenance on your Honda! We especially appreciate your feedback about online scheduling because we're focused on learning ways we can improve your experience. We should be able access all of your vehicle's service history and apologize if that was not the case during your recent visit. If you're looking for something specific, please reach out to our service department at 610-738-1111 and we'll be happy to get to the bottom of it for you!

January 31, 2021

Brought my 2017 Honda in for oil change and as always everyone was polite and efficient. Nick was great and waiting area followed COVID protocol. More

by azrose13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for choosing the team at Scott! It's our pleasure to make it simple and safe to accomplish your routine Honda maintenance. For sure you've made Nick's day by sharing your 5-star compliments for his friendly service :)

January 29, 2021

Jon was very friendly and provided great customer service! The service was completed on time as promised and estimated. The price is reasonable as well. More

by praveen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Thank you for choosing Scott for your Honda maintenance. We are proud to be the team you trust to get the job done accurately and conveniently. We appreciate you!

January 27, 2021

The service advisor William was wonderful! He truly cared about my vehicle and made sure all maintenance was done correctly. They did a great job on my vehicle! I highly recommend them! More

by Neil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Huntoon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Hi Neil, thank you for choosing our service team to guide your routine vehicle maintenance. We are committed to a thoughtful and professional experience that values your time and puts your safety and satisfaction above all else. We're so glad you feel the difference here at Scott and can confidently share your recommendation for William and Nick :)

January 25, 2021

Great service and helpful people. Can’t say enough about the speed at which the employees move. I always have a pleasant experience at Scott Honda service. More

by mjk7954
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Scott Honda of West Chester responded

Welcome back and we appreciate you sharing an awesome rating for the service team at Scott! We value your time, and want to make your Honda maintenance convenient so you can get back to the things that matter. Thank you for choosing us once again :)

January 22, 2021

Great service from start to finish. Knew the wait would be long as I could not leave my vehicle. I was fine with that. Had an appointment for a state inspection. Donald greeted me and was great! Helped More

by joannefrybarger
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Donald
Feb 01, 2021 -

Scott Honda of West Chester responded

This is wonderful news, Joanne, thank you for sharing with us! We truly love to hear all the ways our team made your recent visit the best yet, until next time, of course :) Til we welcome you back, enjoy the road ahead!

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