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Scott Honda of West Chester - Service Center

West Chester, PA

4.8
844 Reviews
Call Service Center (610) 692-6000

844 Reviews of Scott Honda of West Chester - Service Center

Sort by
April 16, 2021

They got me in in a timely fashion. The work was completed when Harlan said it would be. My reward dollars were also included. Thanks More

by HW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
Report | Print
May 06, 2021 -

Scott Honda of West Chester responded

Quick and reliable— that is our aim, to get you back on the road and to back to your life just as soon as is possible. Glad to hear we earned your high marks. We appreciate the 5 stars for quality, friendliness, and customer care. Thank you!

April 14, 2021

Always thorough, prompt, and courteous. I have been a customer for 17 years, and will continue to be. The service department is top rated, and I have referred other people there. More

by Steve O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
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May 06, 2021 -

Scott Honda of West Chester responded

Wow, like 17 years, wow! We're thrilled to have your trust. It's a super compliment as you continued to choose Scott Honda for seventeen years, and very rewarding to read your review. We spend a lot of time here discussing our mission, and brainstorming ways that we can be better, serve more thoughtfully, and offer consistently reliable care to our customers. Reading this review means the work is well worth it. Thank you, Steve. You are important to us. We're glad you feel it.

April 14, 2021

Gregg Westman and John Rooney were very helpful. They were Very knowledgeable and clear throughout the process. I highly recommend them for your Honda service needs. More

by jleonard215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Westman
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May 07, 2021 -

Scott Honda of West Chester responded

Thanks so much for taking time from your day to give us feedback. It's fantastic to receive your stack of 5 stars for quality, friendliness, and customer service. Gregg and John are important to our team, and your compliments are a big deal to them and our whole team. We're grateful you shared your experience with others.

April 12, 2021

Harlan kept me informed of the progress on the service of my car. Personnel at Scott Honda are always friendly and courteous. Major service work done in just 3 hours. More

by auntieal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
Report | Print
May 05, 2021 -

Scott Honda of West Chester responded

So excellent! We're thrilled to read your review to learn that we hit our high marks being fast, friendly, & reliable. Thanks for the 5 stars, the recommendation and your complimentary feedback. We appreciate you!

April 10, 2021

The Scott Honda Service Department is always fast & courteous. Joe Walker was helpful as my advisor and kept me informed during my car’s service. Another satisfied customer!! More

by Soundchaser55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Report | Print
May 05, 2021 -

Scott Honda of West Chester responded

Thanks for the stack of 5 stars! It's a big deal to our whole team when we know that we're right on mission— giving thoughtful service to our customers. You say "fast & courteous" and that's exactly how 5 star attention should feel. We appreciate you took the time from your day to write this review and tell us what's important to you.

April 10, 2021

Excellent service provided! I was in and out of the dealership in less than an hour. They also made sure everyone was properly spaced during the COVID pandemic - very well done! More

by Matt
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
Report | Print
May 05, 2021 -

Scott Honda of West Chester responded

Timely and considerate! We're so glad you shared with others that we're getting it right. Thanks for this review, Matt. We're committed to our mission, especially now, and giving you the best experience while you're at Scott Honda. Thoughtful customer care means that you feel comfortable at our business during Covid. We've even brought the large tent back so that those who prefer to wait outside now have a place in the shade.

April 09, 2021

Staff is very professional, gave good estimate in the wait time. The repair job is excellent. Wait area is clean and comfortable. There’s also wait area outside. More

by Baowei
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
Report | Print
May 05, 2021 -

Scott Honda of West Chester responded

So pleased you felt comfortable while you were at Scott Honda for service. We've tried to maintain our best level of convenience & amenities, while responsibly following local recommendations for wellness. And even going further, by understanding that each person has a level of comfort during Covid, which is exactly why we offer the large tent area outside for those who choose it.

April 09, 2021

I will request John Rooney in service everytime I come in for service. Chatted with Greg Cole in sales. I would use him for purchase. More

by lcrayon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregory Cole
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May 05, 2021 -

Scott Honda of West Chester responded

We're glad to learn that John and Greg have become "your guys" at Scott Honda. We think they're pretty fantastic too. They demonstrate thoughtful customer care, and that earns our team a lot of compliments. And your 5 stars too. Thank you!

April 07, 2021

Great service Dept. Very honest and reliable. In the past, I've generally gone to mechanics that weren't affiliated w/a dealership. My experiences at Scott Honda have caused to change my patterns. Very More

by barbon07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 03, 2021 -

Scott Honda of West Chester responded

Wonderful— We're glad you felt the difference at our dealership! Thoughtful attention is friendly, convenient and reliable, and that's our mission to make every guest feel pleased with our Service Center so they return to us, and we can earn their trust. We want to be "your mechanic" for years to come.

April 06, 2021

Excellent and prompt service. The staff is friendly and courteous. Always upright on their wires and recommendations. A free car wash is a nice perk More

by Roni
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe from Service Dept
Report | Print
May 02, 2021 -

Scott Honda of West Chester responded

Timely, friendly, and reliable— that is the focus of our Service Center. We're so glad to have earned your 5 stars and this reviews. It means we're getting it right, our whole team, in our efforts to give thoughtful attention to our guests. It's super that you enjoyed the car wash. We'll keep it up. We appreciate the feedback.

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