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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews
Call Service Center (610) 692-6000

849 Reviews of Scott Honda of West Chester - Service Center

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April 22, 2021

By performing proactive analysis of state of car and recommending fixes that will save me money in long run. Word word word word happy now? More

by David R
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Cross, Jon Barth
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May 07, 2021 -

Scott Honda of West Chester responded

Hi David, thank you for sharing some love for our service team and our multi-point inspection that helps you make your big decisions and plan for the future. Keeping your car running great so you get where you need to go is part of our commitment to thoughtful service, and it's awesome you can feel the difference here at Scott. Earning your satisfaction is our top priority!

April 21, 2021

Everyone was very courteous and polite very professional I was happy with the whole process the work was all done very quickly and very efficiently More

by carolegfort
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joseph natalie, John Cross, Jon Barth
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May 07, 2021 -

Scott Honda of West Chester responded

Thank you for taking a moment to share your review! We appreciate feedback about what matters most to you and it's important you feel comfortable and well informed. We values your time! We'll be sure to share your kudos with our team :)

April 20, 2021

They are always very friendly. They explain what was done to my car. I have never had a bad experience there. They even wash the car before you leave. Nice added service More

by Sberardi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Falcone is always pleasant when he greets you at the entrance, Oswaldo Almanza
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May 07, 2021 -

Scott Honda of West Chester responded

Welcome back and thank you for sharing kind words about our team! For us, it's our awesome people who make the difference you feel when you're at Scott. We love to hear what -and who- make your visit special each time. The car wash is one of our favorite ways to 'wow' our guests!

April 17, 2021

Service was excellent and gentlemen who waited on me was professional and informative . I was in and out in less than hour for oil change and tire rotat More

by Dennis.Czaplicki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Huber
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May 07, 2021 -

Scott Honda of West Chester responded

Hi Dennis, thanks for sharing this 5-star compliment for Brandon and the service team who assisted you at your recent visit! It's our pleasure to provide you and your vehicle with thoughtful care, and one way we do that is to value your time. We're so glad you enjoyed and we look forward to welcoming you back :)

April 17, 2021

Always helpful and listens. Works with you and explains any problems that your car has and oil out for the customer, their time, and their wallet. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wm. Mark Dennis
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 07, 2021 -

Scott Honda of West Chester responded

Welcome back, Kathy! We're happy to be the team you trust for all your Honda maintenance needs :) It is important to hear what is most important to you when you visit... that way your feedback becomes our focus. We appreciate you!

April 16, 2021

They got me in in a timely fashion. The work was completed when Harlan said it would be. My reward dollars were also included. Thanks More

by HW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
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May 06, 2021 -

Scott Honda of West Chester responded

Quick and reliable— that is our aim, to get you back on the road and to back to your life just as soon as is possible. Glad to hear we earned your high marks. We appreciate the 5 stars for quality, friendliness, and customer care. Thank you!

April 14, 2021

Always thorough, prompt, and courteous. I have been a customer for 17 years, and will continue to be. The service department is top rated, and I have referred other people there. More

by Steve O.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Oswaldo Almanza
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May 06, 2021 -

Scott Honda of West Chester responded

Wow, like 17 years, wow! We're thrilled to have your trust. It's a super compliment as you continued to choose Scott Honda for seventeen years, and very rewarding to read your review. We spend a lot of time here discussing our mission, and brainstorming ways that we can be better, serve more thoughtfully, and offer consistently reliable care to our customers. Reading this review means the work is well worth it. Thank you, Steve. You are important to us. We're glad you feel it.

April 14, 2021

Gregg Westman and John Rooney were very helpful. They were Very knowledgeable and clear throughout the process. I highly recommend them for your Honda service needs. More

by jleonard215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gregg Westman
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May 07, 2021 -

Scott Honda of West Chester responded

Thanks so much for taking time from your day to give us feedback. It's fantastic to receive your stack of 5 stars for quality, friendliness, and customer service. Gregg and John are important to our team, and your compliments are a big deal to them and our whole team. We're grateful you shared your experience with others.

April 12, 2021

Harlan kept me informed of the progress on the service of my car. Personnel at Scott Honda are always friendly and courteous. Major service work done in just 3 hours. More

by auntieal
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Harlan Hanson
Report | Print
May 05, 2021 -

Scott Honda of West Chester responded

So excellent! We're thrilled to read your review to learn that we hit our high marks being fast, friendly, & reliable. Thanks for the 5 stars, the recommendation and your complimentary feedback. We appreciate you!

April 10, 2021

The Scott Honda Service Department is always fast & courteous. Joe Walker was helpful as my advisor and kept me informed during my car’s service. Another satisfied customer!! More

by Soundchaser55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Walker
Report | Print
May 05, 2021 -

Scott Honda of West Chester responded

Thanks for the stack of 5 stars! It's a big deal to our whole team when we know that we're right on mission— giving thoughtful service to our customers. You say "fast & courteous" and that's exactly how 5 star attention should feel. We appreciate you took the time from your day to write this review and tell us what's important to you.

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