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Scott Honda of West Chester - Service Center

West Chester, PA

4.7
849 Reviews
Call Service Center (610) 692-6000

849 Reviews of Scott Honda of West Chester - Service Center

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March 10, 2022

We had our car serviced here for 10 years and very pleased with the service and the team More

by Sandy Good
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zachary Bruno
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Mar 11, 2022 -

Scott Honda of West Chester responded

Hi Sandy, thanks for continuing to choose Scott Honda! We're honored to be your trusted dealer. We're so glad our team has earned your satisfaction for 10 years, and counting!

March 10, 2022

Scott Honda is staffed with professionals who understand how to communicate with their customers. They are honest and understanding. More

by lbeaupre70
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexandra Culbertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ty Smith
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Mar 11, 2022 -

Scott Honda of West Chester responded

Thanks for sharing some 5-star compliments for our team! Communication is key. And the Scott Team understands that very well! We remain open and honest about our services so you can safely enjoy a convenient, stress-free experience with us. We're glad we could help :)

March 08, 2022

Shuttled me there and back. Nice quick and professional staff. Nice they washed the car More

by Mgompf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Moravec
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Mar 08, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star review! We designed our dealership around your comfort and convenience. So it's awesome to learn what made your visit great! We're glad we could earn your satisfaction :)

March 05, 2022

I went for service today because my car needed a state inspection. The service department is efficient and the waiting area is comfortable. But the cost of basic services is way too expensive. So I doubt More

by shduso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 11, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your feedback. We understand your frustration. Even outside of the auto industry, pricing has skyrocketed. Like many other dealerships, we’ve had to adjust our prices based on the current market. Our labor rate, parts, and supplies have all increased. These changes were made after extensive market research and we’re still on the lower side for most services. We hope we can rely on your patience as our valued guest while the market returns to normal.

March 05, 2022

I really appreciated the explanation of the work performed and the charges during my recent service appointment. More

by Wmck57
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ty Smith
Report | Print
Mar 07, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star review! It's our duty and pleasure to keep you in the loop during your Service visit. No one should be left in the dark! And we're always happy to share some expert advice to keep your Honda in the best condition :) We're glad we could help!

March 05, 2022

Excellent service as always; I've been coming to Scott Honda since the early 90's because I know they will always provide excellent service and deal with me fairly. They have worked with me to my comple More

by c.carlisle42
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gregg Westman
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Mar 07, 2022 -

Scott Honda of West Chester responded

Your 5-star feedback means the world to us! Thank you so much for sharing. It's an honor to be the team you trust for almost three decades! We're always happy to provide such 'excellent service' for our valued guests :) We appreciate you.

Mar 07, 2022 -

c.carlisle42 responded

You are welcome.

March 03, 2022

Excellent service; the advisors are very professional and take time to explain everything. Service done fast. More

by Mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Wisler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2022 -

Scott Honda of West Chester responded

Excellent service is exactly as you describe, Mary: professional, informative, and quick! We're so glad you enjoyed your visit with us. Thank you for choosing the Scott Team! And for sharing your 5-star review :)

March 03, 2022

Clean, always friendly and helpful, reliable service. Has comfortable and well-thought customer service waiting area, with staffed snack/sandwich bar. Free coffee always available. Easy to work with serv More

by mjs.lps
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Barth
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Mar 04, 2022 -

Scott Honda of West Chester responded

We're super happy to learn you've enjoyed our comfortable lounges and tasty treats! And you're right— we did put a lot of thought into these amenities for your convenience! We always want you to enjoy a 5-star experience at Scott Honda. Thank you for sharing your 5-star compliments :) We appreciate you!

March 03, 2022

Prompt efficient service. Procedures explained well. Waiting area was comfortable! Glad to have car washed More

by Hbkuberski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate Runk
Report | Print
Mar 04, 2022 -

Scott Honda of West Chester responded

Thanks for sharing your 5-star feedback! We want to make your Scott Service visit amazing. With quick service, a helpful team, and comfortable lounges, it's no surprise your experience was so great! We're glad we could help :)

March 03, 2022

Service , take in personnel & time are excellent. Always get a car wash too. Been a customer for many years. More

by Peaches
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vaughn Reese
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 04, 2022 -

Scott Honda of West Chester responded

We're happy to hear we've earned 'many years' of your business! Thank you for continuing to choose Scott Honda :) And for sharing such kind feedback! We appreciate you.

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