Scott Evans Nissan

My review from two years ago was 5 stars. However, now My review from two years ago was 5 stars. However, now I would not recommend any one go there. Customer service is little to nonexistent. They (top My review from two years ago was 5 stars. However, now I would not recommend any one go there. Customer service is little to nonexistent. They (top to the bottom: Scotty Johnson, Saeje Brown, Jon Lanham) are full of it. My family has bought 3 cars from SE in the past 4 or 5 years & we've sent others to SE because of the customer service. When I totaled my pathfinder, I decided to go back despite Mr. Rodney not being there because the service had been good. I totaled the car over Thanksgiving break. I stopped by after school 12/13/21 to ask if there were any teacher discounts (Cobb and Douglas school systems offer discounts at the local dealerships) and to let them know I would be coming in the following week. Met with Saeje, advised him that I'd be in the following week & asked about a teacher discounts & also let him know I was looking for another pathfinder. He advised me that he would get me the best deal possible and he would see me next week. Advised him that mom would be getting the car. He got my number, said he'd get her info so all I would have to do is come in & shop. Well, when school lets out for break, my dad and I go in to meet with Saeje. Did not do what he said. Didn't reach out to mom for info like he said. He had an appointment with some VIPs (I assume) because I was given Chris. I told Saeje that I wanted another pathfinder. So, they bring me a dodge journey. Poor Chris got wrangled into this mess. He was trying to move the trunk cover to let up the seats. I told him it did not have a third row; that is what I loved most about my pathfinder and it works for all of my school stuff and my girls' gymnastics stuff. Really, we should have left after that nonsense. However, my dad is soooo nonconfrontational and willing to give people many chances, we stayed. We get the car from SE dodge and drive it back to SE Nissan. No floor mats. Asked about them via service and I was told I could buy some. Whatever. Again, the whole process shows xxxx-poor customer service. At the end of January, the trunk stops opening manually or with the key. I called they told me to bring it in. I brough it in February. Chris (I think that is his name) in service told me that his team has been hit by covid and I would need to leave the car or I can drop it off at 730 and they can take me to work late. I tried to explain to him that I have two girls to drop off in car riders and we come from Douglasville. He didn't care. I went back the next week and saw Jon. Jon had been servicing the other pathfinder this time and was normally good about providing great customer service. I told him what happened with the trunk and that Chris told me I could be late to work and they could drop me off. Jon said to bring the vehicle back on the following Wednesday afternoon and he would give me a loaner because his first available appointment wasn't until Thursday. I was very clear in the fact that I had appointments and the girls have gymnastics appointments. That is why Jon said I'd have the loaner. Well, guess what people? xxxx-poor customer service occurred on that Wednesday. Went to get the loaner and drop the car off Jon is acting like he didn't tell me to bring the car in. He didn't want to give me the loaner. He's telling me I can wait here. Sir, stop with the xx when this is what you told me to do. I got there at 325 to get all of this situated. Jon told me that oh it'll take me longer to call the insurance. This is what the freak you told me to do!! Scott Evans will just say anything and not live by their word. I was heated and I left. I called my dad and let him know about the run-around they were given. My dad called and Scotty Johnson was off when he called and he had to call the next day. Scotty acted like he cared and told my dad he would speak to the service team and all of the xx about covid. I could care less about that. Do what the freak you said you were going to do. Scotty was supposed to call me and my dad. Didn't...dad called. Dad took the car to the dealership while I was teaching. They won't fix the trunk and now we have to pay for the latch to the trunk. They're just full of it and I don't recommend that any one else go there. More

Great group of people working at Scott Evans Nissan I think everyone I know gets their oil changed here. You will even see the owner on a day to day basis helping out in all departments. think everyone I know gets their oil changed here. You will even see the owner on a day to day basis helping out in all departments. More

Professional and courteous staff that provided me excellent timely service from the sales team to the service department. I’ve purchased multiple vehicles from Scott Evans Nissan and have never felt excellent timely service from the sales team to the service department. I’ve purchased multiple vehicles from Scott Evans Nissan and have never felt pressured. They are always understanding of my needs and help me find what I am looking for. I also have my vehicles serviced there and have outstanding customer service at their service department. More

Over ten years of service and purchasing - never a bad experience- servicing many different makes and models experience- servicing many different makes and models More

Worst dealership I ever set foot on! They jack the prices on their vehicle compared to the internet prices. I was told they do this on purpose to get you to come in, and what take advantage of your money! on their vehicle compared to the internet prices. I was told they do this on purpose to get you to come in, and what take advantage of your money! More

Recently had appointment for oil change and arrived 30 minutes early. There were no other cars in line ahead of me. After waiting almost an hour I questioned why it was taking so long. Was given every minutes early. There were no other cars in line ahead of me. After waiting almost an hour I questioned why it was taking so long. Was given every excuse in the book; we are running behind, service techs had quit, only one tech doing oil changes, etc.. After 1 1/2 hour waiting and still car hadn’t been moved I told them I was leaving. That isn’t the service I expected from a dealership. I understand there are some situations that are beyond control but a quick update would have been sufficient. More

They have terrible follow up skills. I was going to purchase a vehicle from them but couldn’t get anyone to respond to my request. purchase a vehicle from them but couldn’t get anyone to respond to my request. More

Brandon was amazing. He was able to get me everything I wanted and more in my Nissan Maxima. He was very professional and well spoken. It was like he was made for this profession. If you need a car salesma wanted and more in my Nissan Maxima. He was very professional and well spoken. It was like he was made for this profession. If you need a car salesman and want it done smooth… go see Brandon Harper More

Very helpful and friendly staff! Saeje Brown was great! He worked hard to get us a vehicle that we took home today! He worked hard to get us a vehicle that we took home today! More

Great price on a quality vehicle.Saeje Brown was very helpful.Very satisfied.I would buy from Scott Evans again. helpful.Very satisfied.I would buy from Scott Evans again. More