Scott Evans Chrysler Dodge Jeep Ram
Carrollton, GA
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Took over two hours for oil change and tire rotation. Not a thrill waiting in the lobby. Suggest you advise how long it would take. Should be an easy time to project based on backlog. Not a thrill waiting in the lobby. Suggest you advise how long it would take. Should be an easy time to project based on backlog. More
I purchased my car 8 months ago and every time I have gone to get my oil changed and just recently my tire had a nail. Everyone is super nice. Especially Clint Long and Ryan in repair. gone to get my oil changed and just recently my tire had a nail. Everyone is super nice. Especially Clint Long and Ryan in repair. More
The service team is a blessing and amazing on the care and concern they have with their customers. I have been using them for five years and do not see myself using anyone else. The honestly they give wit and concern they have with their customers. I have been using them for five years and do not see myself using anyone else. The honestly they give with your vehicle needs are amazing. More
I'm a loyal Dodge-Ram customer, took my Ram 2500 in for service (oil, fuel filter and brake change) technician forgot to put oil back in truck before taking it on a test drive and blew the engine. I was ca service (oil, fuel filter and brake change) technician forgot to put oil back in truck before taking it on a test drive and blew the engine. I was called by the service manager who expressed regret for the incident assuring me "they would make it right". I guess we have different understanding of what make it right means. I have been without my truck for a month now. They offered to buy the truck for 5k less than value, but if i bought a new one from them they would match the valuation. However when i mentioned the Affiliate Rewards program they were quick to say they would not participate. This is clearly an attempt by the dealership to reduce the cost of their mistake and pass along the burden to a loyal Ram customer. Total lack of customer obsession or even basic customer service. More
My husband, Paul K, brought our 2019 Jeep in for headlight repair and tire repair this morning and $342 later the low pressure light for 3 tires was still on. He stopped at Quick Stop to air the ti headlight repair and tire repair this morning and $342 later the low pressure light for 3 tires was still on. He stopped at Quick Stop to air the tires up and fell over. Someone helped him get back in the Jeep. He fell again coming in the house from the garage. He was sitting in your place too long. I asked him to wait until it was warmer but he's a Marine and things have to be fixed immediately. Glad you got the headlight fixed. More