Scott Clark Toyota - Service Center

I really do not want to comment on a public site. All I can say is the service is not what it used to be. I will say that Frederick was excellent and very Friendly. The rest of my experience not All I can say is the service is not what it used to be. I will say that Frederick was excellent and very Friendly. The rest of my experience not so much. More

Marshall, the service manager, is why I use this dealership. I trust only him to take care of my Land Cruiser. dealership. I trust only him to take care of my Land Cruiser. More

The service was quick and easy. Nice area to relax and wait while the service was being completed. Nice area to relax and wait while the service was being completed. More

I was told the job on my car would take 3 to 4 hours. It took 6 hours. When the job was done, I waited 20 minutes in the heat for my car to be delivered to me. That employee was extremely rude. It took 6 hours. When the job was done, I waited 20 minutes in the heat for my car to be delivered to me. That employee was extremely rude. More

I trust this dealership and my service advisor to give me an accurate assessment of my car and what service it needs so that I can be confident and safe when traveling. an accurate assessment of my car and what service it needs so that I can be confident and safe when traveling. More

I purchased a used Toyota Highlander and need to have it serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minut serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minutes before anyone looked at my direction. Most were at their desks are on their phones. It wasn’t until one of the employees, someone with the green, striped vest, saw a service rep and pointed that person into my direction. Billy Carroll Took over from there and redeemed the rest of my time with the service dept. His feedback and they both type point inspection was very helpful and I appreciate it that he did not attempt to upsell me with filters and such, things that I could change myself. Billy did a good job and I believe he has someone I can trust, which is critical to me in any place I take my car. My other car is a Honda. I take it to Hendricks Honda on South Boulevard and receive the best possible service anyone can imagine. I would encourage the leadership of Scott Clark Toyota to visit there and observe to consider ways to improve their customer service. I will take the vehicle back one more time to evaluate Communication and services rendered. I believe I will have a much better perspective after a second visit. More

Took 2 hrs for scheduled minor warranty issue of plastic bolts in front bumper- I had to go ask 2x status last of which he said .. oh it’s ready !! Lady in Cashier office had bad attitude - this is second bolts in front bumper- I had to go ask 2x status last of which he said .. oh it’s ready !! Lady in Cashier office had bad attitude - this is second time she exhibited grumpy style More

The facilities and amenities are wonderful. The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see if their vehicle is done. Additional recommended services should not be mentioned after the car has been completed so that it takes even longer to get done. The sales team should reach out to prior sales to see how the vehicle is doing. If there were any items that were not taken care of prior to sale. It should not be the customers responsibility to hold the dealership to their word. More

This dealership has always treated us fairly than others. Will always go to Scott Clark Will always go to Scott Clark More

I go to Scott Clark for just about all of my service needs. I always make an appointment before arrival. needs. I always make an appointment before arrival. More