Scott Clark Toyota - Service Center

I needed an oil and filter change and called up Scott Clark Toyota to schedule an appointment for a Saturday morning. The person on the phone named Brian was very helpful and told me what to do. I brou Clark Toyota to schedule an appointment for a Saturday morning. The person on the phone named Brian was very helpful and told me what to do. I brought the car in on Saturday morning and the mishaps started right away. Bobby the assistant manager of service helped write up the service ticket and was not friendly at all. He kept looking away and walking away from me when trying to speak with him. Eventually after about 20 minutes we finally checked in our car for an oil change. When we returned to pick it up late that morning nobody knew where our car was. The person behind the counter asked us who had helped us when we dropped it off and we told them that Bobby had written up the ticket for us. They told us to go and talk with Bobby and to find out where our car was. He immediately huffed and puffed and told us he did not write up our ticket and to go back to the service desk. Eventually they found our car after about 20 minutes and the oil was changed. Whew, and to think that we are paying them for service. They have really nice facilities at this Toyota dealer. Too bad they cannot back it up with friendly, courteous service. Maybe it was a fluke, I don't know. I am new to the area. I think I will give them a try with our other Toyota and see how that visit goes. Wish me good luck. Normally I wouldn't give them a second chance but maybe the assistant manager of service was having a bad day. We all have them sometimes. More

I was so worried about my Prius! It had been left in a parking garage for 3 months while I was on vacation/home in CT. When my boyfriend stopped in Charlotte to check on it, it would not start. So I had a parking garage for 3 months while I was on vacation/home in CT. When my boyfriend stopped in Charlotte to check on it, it would not start. So I had a whole month's worth of stressing about what was wrong with it. When I finally got back to NC, a bunch of other stressful things happened, and I was not able to get to Scott Clark's Toyota City until 5:30pm on a Wednesday. The service shop closes at 8pm. Somehow, MAGICALLY, service was able to replace my Prius battery, rotate my tires, change my oil, do the 09 pedal recall, AND wash my car in 2 hours! I have never had this good of service at a car place. Scott Clark's Toyota City exceeded my expectations greatly. I was so worried about my car and how long it would take to get fixed and the fact that they were able to do it in 2 hours is more than I could have asked for. They spared me so much more stress and anxiety. Everyone was so friendly and helpful. I spoke with Billy from Service several times, and he was so utterly helpful as well. Thank you so much! I would give you guys a 110% rating. Best service ever! I seriously can't thank you enough. More

My internet salesperson, RG Gunderson was great! I made an appointment with him and he was available the moment I walked into the dealership. He spent a great deal of time with me during my visit and yet an appointment with him and he was available the moment I walked into the dealership. He spent a great deal of time with me during my visit and yet never made me feel rushed during the process. He kept things moving along at a reasonable pace so we got a lot accomplished. RG was very personable - good sense of humor and easy going. He was very knowledgeable about the Rav4 vehicle I was interested in. During my test drive he made no attempts to use high pressure sales tactics just to sell me a vehicle, even though they were at month end and most like facing quotas to be met. RG simply let me drive the vehicle and ask questions. He was relaxed and it helped me relax throughout the entire purchase process - no high pressure sales pitch here!! Made the application process painless and when one type of financing didn't work out (due to my 2 yr old trade), he & and my finance person, Larry Ellis, went above and beyond to get me an even better deal that would perfectly suit my circumstances. I was extremely satisfied with the professionalism of these gentleman and made to feel like a very valued customer. Larry Ellis, the finance guy was great. This was my second vehicle purchase from this dealership and Larry handled my original deal. He remembered me and took the time to explain all the options and the terms of the contract. I truly appreciated his sense of humor and his willingness to answer my questions - even if he had heard the same question all day long from other customers. He made me feel as though I was the most important customer they had - no rush, no harried service. I can't say enough about the genuine service I received at this dealership.This is why I will continue to have my vehicle serviced here and plan to buy my next vehicle from this dealership. Great bunch of people all the way from the service bays, cashiers, sales and finance departments. Thank you all for a great purchase experience. More

This was actually a follow up visit to having my Tundra checked for an odd noise coming from the back end. It was determined to be the rear differential and it needed to be replaced. It was on back order checked for an odd noise coming from the back end. It was determined to be the rear differential and it needed to be replaced. It was on back order...Pete let me know he would call when it came in and get me set up with a rental car for the day. Pete called me back within the week. I received the service I have come to expect because of Pete; but still above and beyond by many measures of it. He got my truck for me when I came to pick it up because the service group who get's the vehicles for the customers was backed up. Pete you are the greatest!!! Thanks!! More

We have been very happy with our toyota and the service we receive at Scott Clark's. Pete has always helped us out and gotten things done quickly. The new facility is very nice and has a great waiting ar we receive at Scott Clark's. Pete has always helped us out and gotten things done quickly. The new facility is very nice and has a great waiting area, although, we never wait long anymore when coming in for service. We would recommend this dealership to anyone in the market for a toyota. Thank You More

As always Pete is awesome! Had the tires rotated and oil/filter change....good to go! Pete gets it taken care of when he says he will. I really appreciate the fact that Pete treats me as a person and n oil/filter change....good to go! Pete gets it taken care of when he says he will. I really appreciate the fact that Pete treats me as a person and not a number. I couldn't ask for a better Service Advisor....I try to make sure Pete is there before I bring my vehicles in! More

Pete is the best. He is the reason I keep coming back besides being under warranty... Scott Clarke has a great waiting area while your automobile is being serviced and everyone is very friendly and help besides being under warranty... Scott Clarke has a great waiting area while your automobile is being serviced and everyone is very friendly and helpful. I love the new building but I do miss the old location since it was closer to my home... More

In 2004 I purchased my first Toyota, Highlander. I still have this car and enjoy every minute of it! I'm the type of customer that buys a new car every 3 years, but I'm going on 6 years with my Highlander a have this car and enjoy every minute of it! I'm the type of customer that buys a new car every 3 years, but I'm going on 6 years with my Highlander and a lot of that is due to the customer service I have received from Jeff Middleton. Jeff has worked with me for the last couple of years and has always made me feel comfortable with having a better understanding of my needs. He is someone I feel I can trust. I have been in customer service for over 20 years now and as we all know, if you can build trust with a customer it will along way. I know in the near future I will be purchasing my next car and I can say that Scott Clark Toyota will be the way I go and a large part of that is because of the great customer service and Jeff Middleton. Thank you for all you do. More

Pete was great to work with. We purchased our Highlander from this dealership 6 years ago, and have never been disappointed with service there. This was our first time with Pete, and he was exceptional, ab from this dealership 6 years ago, and have never been disappointed with service there. This was our first time with Pete, and he was exceptional, above and beyond! He made us feel that we and our vehicle were in great hands. He even washed it for us! We'll be back! More

I did not buy my Toyota here (I got it used) but have always received excellent service. Several of my friends have Toyotas and they all recommend this service department. They keep a good computer recor always received excellent service. Several of my friends have Toyotas and they all recommend this service department. They keep a good computer record of all service for the vehicle. The service technicians are very patient and do not recommend service that it not needed. I have asked them to check the brakes on my 5 year old car several times, expecting them to tell me I need new ones, and they have reassured me that I don't need them now and that everything is working perfectly. More