Scott Clark Toyota - Service Center

I originally purchased my car brand new from this dealership in 05. Today's visit was for routine maintenance (oil change & tire rotation) and I mentioned that the break light was coming on again. P dealership in 05. Today's visit was for routine maintenance (oil change & tire rotation) and I mentioned that the break light was coming on again. Pete told me that they would take a look at it. Within 45 minutes I was told that the ABS sensor needed to be replaced but my warranty had expired six days after I last brought the car in for the same complaint. The issue could not be detected at that time because no computer codes showed up in the diagnostic system. Pete immediately told me that they would call Fidelity (extended warranty company) and inform them of my previous visit. At first Fidelity did not seem to want to cover the repair however, the service manager also called and the repair was approved. I must say that I am very thankful how quickly and professionally this matter was handled. In addition, because the repair was some what of a large one, I was also given a rental which I did not have to pay for. My car was ready the next day by lunch time. This experience as well as my previous ones have all been fantastic. Pete Acree goes beyond the norm to make your service experience a pleaseant one and I appreciate the service. I will be looking to replace my Toyota Sequoia next year and will be returning to this dealership to buy another car. More

I drive a Nissan Murano and live in Belmont. Today I was in Charlotte and my car started to run hot. I called a friend of mine who lives in Charlotte and asked her if there was a dealership she would recom in Charlotte and my car started to run hot. I called a friend of mine who lives in Charlotte and asked her if there was a dealership she would recommend I stop by to have this checked. She recommended I go to Scott Clark Toyota and see Pete Acree. I called Pete and explained the situation. I do not do business with dealerships in Charlotte but I was in a bind. Pete could not have been nicer. He treated me like I was a regular customer! He explained he actually had a technician that formerly worked for Nissan for 15 yerars. He felt comfortable having him diagnose the problem. When I got to the dealership Pete met me at the service door. I guess he knew who I was since I was the only Nissan in the Toyota dealership. What a nice young man. He had a smile on his face and told me he was happy to help me. He told me he would call me as soon as the technician diagnosed the problem. I left my car and had my friend pick me up. Later in the morning Pete called to tell me that the thermostat was probably bad and that he recommended replacing it. He told me they could do it at Scott Clark or I could come pick it up and take it to the Nissan dealer up the street. He explained there was a possibility that if the thermostat did not correct the problem it could be caused by the main engine control and that would be have to be done at the Nissan dealership. I asked him if they would go ahead and put on the thermostate and do my oil change which I was due for as well. He told me he would have someone pick up the part and the car would be ready in a few hours. When I picked up my car Pete went over all the details about what they did to the car. I am very impressed with Scott Clark Toyota. What a beautiful dealership. I could not believe all the amenities. Pete suggested when I get ready to trade the Murano, which he pointed out has over 90,000 miles, I should come back to Scott Clark and test drive a Highlander. That is definately a possibility! More

Pete is customer service center is amazing! He always takes great care of my needs and helps me with any questions I may have. Customer service is always excellent when I call in and on top of it. I neve takes great care of my needs and helps me with any questions I may have. Customer service is always excellent when I call in and on top of it. I never have to worry! New dealership has a great area to work in while waiting on car being serviced. Coffee and internet..big plus! Always have a great experience from purchasing my car at Scott Clark’s and continually having it serviced! Very professional and friendly. Warm atmosphere. Definitely recommend them!! Regards, Korrie Dibble More

I HAVE BEEN GOING TO THIS DEALERSHIP FOR 5 YEARS AND NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. PETE ACREE IS REALLY KNOWS HIS STUFFWHEN EVER I BRING MY AVALON IN OR MY WIFES COROLLA. NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. PETE ACREE IS REALLY KNOWS HIS STUFFWHEN EVER I BRING MY AVALON IN OR MY WIFES COROLLA. I AM ALWAYS GREETED WARMLY. AND THE STAFF REMEMBERS MY NAME , WHICH I FIND AMAZING More

Pete Acree went beyond his duty in the attention of service that he offered when we took our 4 Runner in for service. This is the 2nd car we have purchased (and had serviced) with Scott Clark's, and h service that he offered when we took our 4 Runner in for service. This is the 2nd car we have purchased (and had serviced) with Scott Clark's, and highly recommend them. The service was prompt and thorough, and they kept us apprised of the costs as it was examined.(All car service prices are very expensive, hence my #4 (good) rating for a car that is no longer under warranty; cheaper prices MAY be found at other places, but it is important to us to have service at a Toyota dealer). Pete even went to the extra trouble of locating me another much needed keyless remote. We have owned many cars between us and our 4 children and Scott Clark offers the very best service that we have ever experienced....... More

Charlie Greer met us with professionalism, kindness, and a general warmth about him. He understood that time and money were an issue. We met with him at 8pm Thursday evening about a used vehicle. He found u a general warmth about him. He understood that time and money were an issue. We met with him at 8pm Thursday evening about a used vehicle. He found us one that fit the bill that was a little over our budget. He fought until 10pm that evening and until 12:30 the next day to get us down to a payment we could afford. We could never thank him enough for all he did for us. He was never once pushy or frazzled; just calm and warm. This was key considering my old truck had literally blown up two days prior and i was a total wreck! He helped me through the process step by step and even took the time to get me familiar with the entire facility, service area included. The whole staff was great but Mr. Greer really stood out! I thought this review would be the best way for me to say THANK YOU for EVERYTHING!!! We couldn't have been happier, or more greatful for our wonderful experience. More

I just wanted to give credit where credit is due. I have been servicing my car with Justin Bustle for my past few visits and I'm beyond happy with the work that he has done. Justin is always polite and fri been servicing my car with Justin Bustle for my past few visits and I'm beyond happy with the work that he has done. Justin is always polite and friendly as soon as I pull in to the shop and he keeps me updated throughout my visit. I have complete confidence in his honesty and integrity. Justin is a real asset to your service department and the Scott Clark's name. Keep up the good work! More

Waiting area is very nice, bright & open. I would like to have computers available to use (like the Lexus dealership). Pete is always friendly, personable & explains things well. I have even been able to spe have computers available to use (like the Lexus dealership). Pete is always friendly, personable & explains things well. I have even been able to speak to the actual technician working on my car! I have no trouble making appointments for service. More

My wife and I have bought cars from Scott Clark Toyota for years now and we wouldn't think of going anywhere else. We currently own 4 toyotas and are pleased with them all.Our dealings with the sales depa for years now and we wouldn't think of going anywhere else. We currently own 4 toyotas and are pleased with them all.Our dealings with the sales department has always been enjoyable and very easy.As great as the sales department is however,with 4 toyotas, I spend alot of time in the service dept. and I can't say enough great things about these folks!I actually enjoy coming in for service as these guys are all so nice and willing to help. My "go to guy" in the service dept is PETE ACREE.Pete has gone out of his way to make certain that my service experience is always perfect .I've dealt with Pete to a point that I have complete trust in what he tells me I need to keep my cars in top notch shape. When I send my kids to get their toyotas serviced,They know to always ask for Pete as I know Pete will take good care of them. This level of service has truely spoiled us to where I just don't think about going anywhere else. Mark Beeker(service manager)has always had fine staff in the service dept. and Pete Acree in the icing on the cake, THANKS GUYS More

I came in for service work on my truck and dealt with Justin as my service writer. Justin was very helpful in telling me the required service that was due on my truck. He answered all my questions clearl Justin as my service writer. Justin was very helpful in telling me the required service that was due on my truck. He answered all my questions clearly and didn't give me the run around on my total bill. After my service was completed which was in the time range I was told, I Had the pleasure to meet Melissa who is such a friendly girl with a pretty smile. She was very helpful in explaining the services and pricing details of the bill. While paying for my bill Michael took to the time to say hello,and make sure I had no further questions. It's great to have my truck serviced knowing what I had done and working with such a friendly group of honest employees. More