Scott Clark Toyota - Service Center

Tony made himself available to handle my situation. He took extra time to communicate with management and service departments to see that I left the dealership a satisfied customer. Since I did not origi took extra time to communicate with management and service departments to see that I left the dealership a satisfied customer. Since I did not originally approach Tony for help, I appreciate his time and effort to see that I was treated as a valued customer. More

Shirley Wood is THE service advisor to go to!! This girl knows her stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that knows her stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that you can trust to be knowledgeable and honest. Shirley treats me as if I am the most important customer she has. She makes sure that my car is done correctly and as quickly as possible. She is both professional and personable. She does everything she can to make my experience as stress free and cost effective as possible. I followed Shirley from her last place of employment to Scott Clark for these reasons. I highly recommend that you ask for Shirley when you bring you car in. More

I was helped very quickly and effeciently. I was well informed about what needed to be done to my car and the prices were fair. informed about what needed to be done to my car and the prices were fair. More

I bought a truck from Rob back in July and everytime I have a question about a matter I contact Rob. He is good about helping me get the answer I need. If he cannot give it, he directs me to the right p have a question about a matter I contact Rob. He is good about helping me get the answer I need. If he cannot give it, he directs me to the right person. The service department has also been excellent to work with. More

Crystal is a terrific service mngr. She always acknowledges who I am when I call. She gives me time options for service. She is knowledgable of my vechile and always recommends what needs to be s acknowledges who I am when I call. She gives me time options for service. She is knowledgable of my vechile and always recommends what needs to be serviced immediately and what can wait for next time. She is also very friendly and professional in her customer relations. More

I used to be very skeptical about taking my car to get serviced at a dealer.  I thought it would be very expensive and would always feel like I was being "sold to" constantly.  Crystal Terry has changed m serviced at a dealer.  I thought it would be very expensive and would always feel like I was being "sold to" constantly.  Crystal Terry has changed my view forever (or at least for Scott Clark Toyota).  Since I purchased my Sienna over 7 years ago I have come to Crystal Terry for my auto service needs.  I have found Crystal Terry and her team of mechanics to be honest and always do a great job with both preventative maintenance as well as necessary repairs (when needed).  In fact, I also bring my Lexus RX 330 to Crystal Terry for maintenance as I have found the cost to be almost 1/2 of what I used to pay at the Lexus dealer.  Thanks for talking care of me! More

Crystal is amazing She is professional, full of knowledge and always has a smile. She's always looking to save money in the long-short term and do what is best for the customer/vehicle. She's a knowledge and always has a smile. She's always looking to save money in the long-short term and do what is best for the customer/vehicle. She's amazing! More

Archie Newton is the reason I have had all my vehicles serviced at Scott Clark's Toyota over the past 11 years. As an assistant Service Manager, Archie represents himself and the dealership as a dependabl serviced at Scott Clark's Toyota over the past 11 years. As an assistant Service Manager, Archie represents himself and the dealership as a dependable professional. He has consistently expressed genuine concern for my schedule and inconvenience and has taken extra care to assure my complete satisfaction with any / all work done to my vehicles. He takes whatever time necessary to explain my options regarding maintenance needs and repairs and to assure that I understand the associated cost of each job. I value his assessments and opinions as being honest and accurate, based on his extensive knowledge and experience. Mike M More

This Place is the best in Charlotte and the Southeast as far as I am concerned. Crystal Terry the Assistant Service Manager is the finest in the business and takes excellent care of my Tundra when I pull i far as I am concerned. Crystal Terry the Assistant Service Manager is the finest in the business and takes excellent care of my Tundra when I pull into Scott Clark's Toyota. Ben More

This was the final straw with me. My wife has a Totyota Camry and it was hesitating when she cranked it. We took it to Scott Clark's on Saturday morning and I described the hesitation and the rep (Theresa Camry and it was hesitating when she cranked it. We took it to Scott Clark's on Saturday morning and I described the hesitation and the rep (Theresa Waldref) said that there would be a full battery service with the 120k mile maintenance so they would find whatever the problem is with the battery. While we were talking one of the mechanics said that the registation had expired and I said that we might as well take care of it as well. So Theresa supposedly input all this in the system. Well some 4 hours later she came and said your car is ready. I was working on my laptop and so I started to shut down and pack up. She walked my paper work to the cashier before I could get there and left. No explanations on anything. So I get my car and I am driving home and I don't see the registration receipt, so I pull over 3 miles from my house and I see a misc charge for $25 and I think they maybe did not give my receipt. So I dive back and she explains no it wasn't done and you haven't been charged. No apology, nothing. So I pony up the $30 to get it done and leave. The next day my wife drives the car to church and afterwards parks it in the garage. That evening the car won't start. So I have to take off of work on Monday and I call Theresa back and tell her that it seems like the battery, but that they were supposed to have checked that and made sure nothing was wrong. She tells me bring the car in and they'll make it right. I used AAA and the guy gives me a printout that says my battery has a bad cell. I am angry because no one brought that to my attention at Toyota. So I get the car back to Toyota and they replace the battery. No apology or accepptance of fault whatsoever. Then I ask to see my original battery printout. It said 525 on Saturday. It is supposed to be at least 582. Then Theresa tries to convince me that 582 and 525 are essentially the same. If someone owes you $582, and they tell you I am going to give you $525 because they are essentially the same, would you not say that they are out of their mind? She does't apologize or accept any responsibility whatsoever. No discount, no coupon for spending $720. It was quite obvious she could care less. So let me be clear. My wife is going to be looking for a new car in the next year or so and I will not buy anything associated with Toyota. We are already looking for another place to get our maintenance done and I am sure we will find it. More