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2,740 Reviews of Scott Clark Toyota - Service Center
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June 19, 2014
Service to my 2005 Toyota on 6/16/2014 Crystal Terry greeted me as soon as I drove in to explain what had happened to my car. She was very calming and assured me they'd take care of it. My Crystal Terry greeted me as soon as I drove in to explain what had happened to my car. She was very calming and assured me they'd take care of it. My car was assessed and work began on replacing the alternator and throttle shelf and reset idle. Took about 2 hours as stated. I waited comfortably in Scott Clark Toyota's great waiting area. in spite of a $742 bill, it was as pleasant an experience as you can have in the auto servicing world. Thanks to Crystal for making it a smooth, comfortable time. And thanks to Scott Clark Toyota for the donuts, wi-fi and comfortable setting to wait on service. Christopher C. Smith More
by cameron4519
Employees Worked With
Crystal Terry, Crystal Kush
October 22, 2013
The only reason I would recommend this dealership for service is because of Crystal. She is an amazing individual and is always so quick and friendly to help. If you have a problem and need to be fitted service is because of Crystal. She is an amazing individual and is always so quick and friendly to help. If you have a problem and need to be fitted in, she will do her best. She is friendly and always creates a positive experience. Every time I have to have my Prius serviced here, she always gives us the best treatment. I don't recommend Scott Clark, I recommend Crystal to all my friends and family and have even sent some people to her to be serviced instead of the dealership near them, just because I know she will take care of them. Thank you Crystal! More
by simpja9
Employees Worked With
Crystal Kush
August 08, 2013
I bought my 2007 Toyota 4-Runner at Scott Clark mainly because of the "Tires for Life" program. The program was explained to me that the tires on the car would be replaced after normal wear and tear if t because of the "Tires for Life" program. The program was explained to me that the tires on the car would be replaced after normal wear and tear if they had been rotated at Scott Clark. I drove all the way across town every 5 thousand miles for my oil change and for my tire rotations. Well, my car is now 6 years old. The tires are very worn and are showing signs of dry rot. The rot has extended down to the sidewall now. We have had professionals take a look at the tires and have deemed them completely unsafe. My husband made an appointment and took the car in to show them the damage to the tires. He was told that since there was no steel showing through the dry rotted areas, the tires were perfectly safe. They also said that the tires still had a little bit of life left in the tread. Really? I drive two twins around Charlotte roads every day, and I have been told by numerous professionals (not trying to sell me tires) that the tires were in poor, poor shape. Essentially, you have to come to then with completely BALD tires in horrible condition before they will honor their "Tires for Life" program. It is such a way to get people in the door and to trap them into buying a vehicle from their dealership. It's all smoke and mirrors. I ended up paying for some warranty plan that I didn't even realize I was buying. My whole experience with them has been a bad one, and this last bit really, really put a bad taste in my mouth. I would not recommend them to anyone. There are tons of more reputable Toyota dealerships around. Go give them a try, but please stay away from Scott Clark. It's a money making machine and nothing else. More
by jennykree
Employees Worked With
August 06, 2013
Every time my husband and I need anything, we always give Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply Mark a call & immediately have an answer. We could go many places to get our cars serviced but, the exceptional customer service we receive is simply why we return. More
by Lbbernatowicz
April 02, 2013
Beware of what they claim to do!! Tire rotation, tires not rotated proven by the mud on the rear tires still on the rear tire after the supposed tire rotation. I wonder if they put synthetic oil like I p not rotated proven by the mud on the rear tires still on the rear tire after the supposed tire rotation. I wonder if they put synthetic oil like I paid for... And I had given them a 2nd chance. I replaced a battery at advanced auto parts. I did not know that it required a reset of a code. Rear window & defrost not working. Clark's service claimed I needed a full electrical diagnosis for 89.99. I looked online and found all I had to do was roll the rear window all the way down and then back up holding it for a couple second after it was all the way up. Of course they know it required a reset but did they want me to know. NO! It would have cost me 89.99! I will not go back to these dishonest people. As my father always said, if the world was full of honest people, it would be a much nicer place. More
by jazzluck
Employees Worked With
jeffery
March 23, 2013
Having had a bad experience at a local Honda dealer, I took my car to Scott Clark's Toyota upon the recommendation of several friends. It was a vastly different experience from the get-go. There were staf took my car to Scott Clark's Toyota upon the recommendation of several friends. It was a vastly different experience from the get-go. There were staff there before hours, I drove my car inside (in the rain) immediately, I didn't wait 30 seconds before I was approached. The staff went out of their way to be welcoming. The waiting area was as comfortable as being in my living room, with coffee and donuts. Archie was a pleasure to work with, very gracious and clearly interested in me and my vehicle. I left feeling confident the work had been done at the highest quality, and with a big smile on my face. They treated me as if my business, and my safety, was of importance to them. They have earned a lifelong customer. I recommend Scott Clark's service center to anyone seeking a positive experience. More
by KathyTudor
March 03, 2013
I went for service and landed up with both service being done PLUS buying a used car, too!:-) Pros....... Finally, my service people were honest about what needed to be done ad what didn't need to be done. done PLUS buying a used car, too!:-) Pros....... Finally, my service people were honest about what needed to be done ad what didn't need to be done. Cons.....sales dept. I went in at 3PM, yet I didn't get out until after 9 PM. Why? Because once they found out I liked the car and then wanted to buy it, they basically insisted I stay until the deal was done, and I had taken the car home, all in the same day! I was exhausted!!! I really would have come back the next day to buy it!! Other than that, everything was great, More
by wegiekatt
January 22, 2013
My wife and I bought a Prius in 2006. The original experience was fine. 30 minutes to pick out a car then hours of paperwork like normal. It has slowly been getting worse ever since. When we first pur experience was fine. 30 minutes to pick out a car then hours of paperwork like normal. It has slowly been getting worse ever since. When we first purchased the car we also purchased a "car care" plan. These are coupons for scheduled maintenance and with this came a "tires for life" program. Scott Clark Toyota is about an hour from where we live so when another Toyota dealership opened 10 minutes from our house we called Scott Clark to see if we could use our coupons at the new dealership. We were told by Crystal that we could use the "car care" programs at the other dealership but had to go to Scott Clark for the "tires for life". Apparently, neither I nor the people at Scott Clark knew that in the mountain of paperwork we signed 6 years ago was a clause that said if we didn't get all our service done at their dealership, then the "tires for life" program was null and void. It was explained to me that this was o.k. because we never actually paid for the program. It was just a perk that they offered at the time through a third party. Here's where I get confused. If I'm not paying for tires and Scott Clark isn't paying for tires, then who's giving away free tires? Even though "it didn't cost us anything", it did help sway us as to what car we bought and who we bought it from, but that's beside the point. The reason we took the car in for was for yet another recall, and because the mechanic at the dealership close to us told us it was time for tires. The Scott Clark then told us not to worry because we have 10 to 15,000 more miles on these same tires! I don't know how my wife drove an hour and got an extra 10,000 miles on her tires but she's driving my car tomorrow. It appears that as your car depreciates so does the customer service. For those of you that bought cars recently and had a great experience, all I can say is "Good Luck". More
by notires4u!
Employees Worked With
Crystal Kush
July 09, 2012
I have had my cars serviced here and have also purchased from this dealership. I had an issue with the service that I received on my most recent visit to the dealership. I left very dissatisfied. However, from this dealership. I had an issue with the service that I received on my most recent visit to the dealership. I left very dissatisfied. However, the management at Scott Clark's was very interested in finding a solution to the issue. I'm happy to say that we were able to sit down and find a resolution that was comfortable to both parties. I will definitely continue to patron this dealership. More
by Ansvi
Employees Worked With
Brian Maher
May 11, 2012
BILLY CARROLL is THE service advisor to go to!! HE REALLY knows hIS stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that knows hIS stuff and takes time to explain what work I need, don’t need and what I might need in the future. It’s great to have a service person that you can trust to be knowledgeable and honest. BILLY treats me as if I am the most important customer he has. he makes sure that my car is done correctly and as quickly as possible. he is both professional and personable. he does everything she can to make my experience as stress free and cost effective as possible. I followed BILLY from hIS last place of employment to Scott Clark for these reasons. I highly recommend that you ask for BILLY CARROLL when you bring you car in. More
by jtmarchesi
