Scott Clark Toyota - Service Center

Great Service Experience Every Time I purchased my Toyota Tacoma at Scott Clark's Toyota new in 2009 and have used their service department for all maintenance since then. I always conta I purchased my Toyota Tacoma at Scott Clark's Toyota new in 2009 and have used their service department for all maintenance since then. I always contact William "Billy" Carroll, in the service department. He arranges my appointments to best accommodate my schedule, keeps me updated on the upcoming maintenance items, always lets me know how long the appointment should take (and they almost always meet that estimate) and the expected cost of the service, has reminded me of any recall service needs, and he has consistently kept me informed ahead of time about any areas that the techs see during the service that may turn into a future issue WITHOUT pressuring me to have the matter fixed on the spot. Billy takes great care of me from the time I pull in the bay until I pick up my keys, and he does so in a most courteous and professional manner. I highly recommend Scott Clark's Toyota, and especially recommend that you see William "Billy" Carroll for all your service needs. More

SATISFIED CUSTOMER I was in for a scheduled service. I used to go to one of those quickie places but changed to the dealer because I think I get better service in a clea I was in for a scheduled service. I used to go to one of those quickie places but changed to the dealer because I think I get better service in a cleaner atmosphere for me and my car. Also, they don't try to sell me something I don't want. It is interesting to watch how many cars they run through that place on a daily basis. I know they strive to satisfy every customer. More

Better than expected My car was taken care as their car, I'm so happy with their services. Last Tuesday my VAN Sienna due for maintenance, and also apply paint protection. My car was taken care as their car, I'm so happy with their services. Last Tuesday my VAN Sienna due for maintenance, and also apply paint protection. All good job. Thank you Bill Caroll. More

Another good experience at Scott Clark Matthews I've driven a Corolla from Scott Clark Toyata since 2009. My service visits have never been less than exemplary. Quick and attentive check-in and chec I've driven a Corolla from Scott Clark Toyata since 2009. My service visits have never been less than exemplary. Quick and attentive check-in and check-out, comfortable waiting areas, fair and efficient car care. Service rep Crystal Kush was, as usual, friendly, thorough, and pressure-free. It's always a pleasure dealing with her, and with everyone at the Scott Clark dealership in Matthews. More

Recent Repair The best reason to use Scott Clark Toyota is the great service. Crystal Kush has always guided me in service selection and I have always been 100% sa The best reason to use Scott Clark Toyota is the great service. Crystal Kush has always guided me in service selection and I have always been 100% satisfied with the work and grateful for all her assistance. Thanks Crystal, and thanks Scott Clark! More

Shane Crow is always great to work with and informative. ... I always call Shane to set up my appointment get the work on our cars done. It's much better to have a name and a face to work with and to have ... I always call Shane to set up my appointment get the work on our cars done. It's much better to have a name and a face to work with and to have a relationship with over time as our cars age. Good service people are one of the major reasons we stick with a manufacturer and/or dealer. More

Excellent service and employee I worked with Arrived morning of 3/17/2015 and was greeted by Shane Crow who had scheduled my appointment. I went into the waiting area and within an hour my car w Arrived morning of 3/17/2015 and was greeted by Shane Crow who had scheduled my appointment. I went into the waiting area and within an hour my car was serviced and I was ready to return home. This is the type of service I expect at Scott Clark's and have received for the past 15 years I have been going there. Quick and efficient should be the motto. More

Excellent Service Shane Crow was professional and kept me informed as I waited. Wait time was minimal and the service was done correct the first time. This is the only Shane Crow was professional and kept me informed as I waited. Wait time was minimal and the service was done correct the first time. This is the only dealership I have ever continued to allow my vehicles after the warranty ran out. I fell like I can trust them which is a felling I've never had with another dealer. Scott Keith is super to work with also. More

Excellent service, as always I had my car in for its 45k mile service last week, and as always, I left feeling like my patronage is truly valued at Scott Clark Toyota. Crystal is I had my car in for its 45k mile service last week, and as always, I left feeling like my patronage is truly valued at Scott Clark Toyota. Crystal is always the person I make my appointment with. She is always pleasant, friendly and professional. And she is always eager to answer my questions and help in any way she can. I enjoy my service experience every time. This is my 3rd straight car I've purchased at Scott Clark Toyota and they have a customer for life in me. More

Waiting Time!! Prices are a little high but I knew that going in! My biggest complaint is I make appointment at 7:15 AM and I don't get out before 10:30AM! Whats the Prices are a little high but I knew that going in! My biggest complaint is I make appointment at 7:15 AM and I don't get out before 10:30AM! Whats the since in making a appointment when it takes at least 3hours to get out of there! Concord Toyota is less then 10 miles from my house and I am thinking about going there but my truck has never been anywhere but to your dealership but its over 25 miles to your dealership! Your people like Mr Casper are great but I hate blowing half of my Saturday setting in a waiting room! I work in Shelby an Saturday is only day I can come in for service! Thanks More