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2,741 Reviews of Scott Clark Toyota - Service Center
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December 12, 2015
Outstanding service My service advisor, Marshall Moore was extremely helpful with my service appointment. He covered all the areas that would be covered during my visit a My service advisor, Marshall Moore was extremely helpful with my service appointment. He covered all the areas that would be covered during my visit and kept me informed as to the progress on my vehicle. He also took care of a past billing error and made sure I left with a refund! More
by Griff 2004
Employees Worked With
Marshall Moore, Debbie Snipes
December 10, 2015
Recent Servicing Archie Newton hit the ball out of the park! Took vehicle in for a recall item and experienced quick and courteous service. Thanks Archie! It is peo Archie Newton hit the ball out of the park! Took vehicle in for a recall item and experienced quick and courteous service. Thanks Archie! It is people like you that bring me back to Scott Clark Toyota! More
by Rick H
Employees Worked With
Archie Newton
December 07, 2015
Always leave happy I bought my car at Scott Clark's and always have it serviced here. It's so easy to make an appointment and I always ask for Marshall Moore. He has t I bought my car at Scott Clark's and always have it serviced here. It's so easy to make an appointment and I always ask for Marshall Moore. He has taken care of making sure my car is properly serviced and maintained for several years. He is friendly, professional and extremely dependable. I have complete trust in his recommendations. My car is usually serviced, washed and ready to go before promised and all staff are friendly, courteous and helpful. I would not feel comfortable taking my car anywhere else. More
by Margaret
Employees Worked With
Marshall Moore
December 06, 2015
Excellent service Pete Acree always handles my service needs in a professional manner. He is very knowledgeable and customer oriented. I highly recommend Scott Clark Pete Acree always handles my service needs in a professional manner. He is very knowledgeable and customer oriented. I highly recommend Scott Clark Toyota and Pete in Service. More
by Jeanne
Employees Worked With
December 04, 2015
excellent. Wisley Rasmussen is a professional, efficient, polite person, who knows how to do his job. He has a excellent customer service skills He is a excellen Wisley Rasmussen is a professional, efficient, polite person, who knows how to do his job. He has a excellent customer service skills He is a excellent sales person. More
by Martha Henriques
Employees Worked With
wisley Rasmussen, Mike Black
December 03, 2015
Dealer not standing behind their work and not trying to help I brought my vehicle to in for an oil consumption issue the dealership agreed there we an issue and agreed to repair per Toyota warranty extension. I I brought my vehicle to in for an oil consumption issue the dealership agreed there we an issue and agreed to repair per Toyota warranty extension. I got my vehicle back drove about 1500 miles and found that i was again using oil now more than before repairs, returned to dealership after doing my homework and finding multiple cases throughout the country where motor had to be replaced also having heard from several Toyota techs throughout the country that in some cases the piston rings can be put in upside down and will cause the same issue I am having. Brought this to the attention of Patrick Fralick the service advisor, he said he would check it out , the next day i was called and told that the vehicle needed a valve job and this would not be covered under warranty. I called Toyata to ask for assistance since in my opinion any repairs for oil consumption should be covered by Toyota as are all the other manufacturers with oil consumption issues. Toytota informed me they would not cover because i had declined the valve job when the engine was originally out. Pat Brooks ( the service manager) informed Toyota of this decline on my part after reviewing the situation with the advisor he agreed this was NEVER offered at that point it became clear Mr. Brooks was trying to dodge the warranty bullet. After speaking to an extremely rude Pat Brooks about it and a very abrupt and unhelpful Roger Belk I left several messages for the General Manager Jimmy Cline and still have not heard back from him. There are choices to bring your vehicle for service and to purchase your next vehicle it appears that Scott Clark has become to big and forgotten to take care of the customer. More
by losingoil
Employees Worked With
Patrick Fralick, Patrick Brooks, Jimmy Cline, Roger Belk
December 02, 2015
Excellent service Archie Newton was professional and sensitive to my needs as well as time. I highly recommend him and this dealership! The waiting area is wonderful Archie Newton was professional and sensitive to my needs as well as time. I highly recommend him and this dealership! The waiting area is wonderful as well. Can have hustle bustle or quiet. More
by dontwantto
Employees Worked With
Archie Newton
November 20, 2015
Service department Shirley wood is by far the best and I mean best Assistant Service Manager at Scott Clark Toytoa. She is caring and so dedicated to your needs. She alw Shirley wood is by far the best and I mean best Assistant Service Manager at Scott Clark Toytoa. She is caring and so dedicated to your needs. She always makes sure you are happy and feel at home. I will not take my two toytoas no where else and I always ask for Shirley wood. More
by Jack1
Employees Worked With
Shirley Wood
November 19, 2015
Scheduled maintenance Love heading to SC Toyota mainly because of Pete. Even though a Tarheel fan :) he has consistently and continuously done an excellent job for my famil Love heading to SC Toyota mainly because of Pete. Even though a Tarheel fan :) he has consistently and continuously done an excellent job for my family. More
by Ready Realtor
Employees Worked With
November 18, 2015
Great My visit was good, and comfortable. Nice quiet zone with free WiFi and coffee. The wait was good and no hassle from the sales or service department. My visit was good, and comfortable. Nice quiet zone with free WiFi and coffee. The wait was good and no hassle from the sales or service department. More
by Rav4forlife
Employees Worked With
Marshall Moore
