Scott Clark Toyota - Service Center

Marshall Moore is always helpful and we always ask for him at the service department him at the service department More

My 2022 Tundra had a recall on the engine. I met with Billy Carroll who assisted me upon arrival to address my vehicle issues, I let him know that Matt the service manager had contacted me abo I met with Billy Carroll who assisted me upon arrival to address my vehicle issues, I let him know that Matt the service manager had contacted me about my vehicle recalls. Billy introduced me to Matt, the manager of service. When I met him, he explained what would happen and provided me the time it would take to complete the work. He had a listening ear to another concern I had about plastic Toyota was using on parts of the seat, which everyone with a 2022 Tundra is aware of. When I picked up my vehicle that issue was taken care of also, to my surprise. I bought the vehicle in Texas but now live in the Carolinas and Scott Clark Toyota will be my go to for service moving forward. All my work was completed in a day and a half. Thank you Matt for all you over see, and the mechanics that completed the job. Scott Clark’s team did a great job with customer service Sincerely Alex V. More

I have so bad experience for the Toyota Clark dealer service department in Matthews. I drive to hwy and my tire pressure sine start flushing and tire pressure display screen show me nothin except go to service department in Matthews. I drive to hwy and my tire pressure sine start flushing and tire pressure display screen show me nothin except go to dealer and check. I stop and check my tire pressure by my self and all is fine. I go to dealer service because i pay extra warranty to my car and I'm so unhappy to hear i need to pay for diagnosis first around 120$ and than pay extra if my warranty don't covered the parts if i need to replay some. I ask can they tell my its free or not before diagnostic and they say NOOO. Of course I'm go away and try to ask seme question to another company, and that gays spend 5 minute to fixt my problem without any penny. I was left from Toyota service with very unpleasant aftertaste after visiting. They push you to bay extra warranty when you bay car and then you understand you pay for nothin!!! Don't recommend anybody to come to this service for any problem except oil changes., More

Customer service outstanding. Marshall has great customer service skills. I like kept me informed. All was good Marshall has great customer service skills. I like kept me informed. All was good More

Always great service and nice people to work with. I would not take my car anywhere else I would not take my car anywhere else More

My experience of Scott Clark Toyota was very nice. They took care of my car in timely manner. They took care of my car in timely manner. More

Excellent experience with service dept No concerns No problems Would always recommend! No other consideration problems Would always recommend! No other consideration More

Marshall Moore at Scott Clark Service Dept in Matthews NC is great to work with is great to work with More

I own a 2018 4Runner. My experience started positive with what I thought was an understanding of my issue. After the advice of another shop, Matt said all that was needed My experience started positive with what I thought was an understanding of my issue. After the advice of another shop, Matt said all that was needed was an alignment. Initially, this was a relief. When I took delivery of my vehicle after the service was performed, I still had the symptoms I was concerned about. I immediately returned and found Matt talking to another employee inside. I guess it was close to closing time, and this time, I felt like a nuisance or a bother. No remedy was given, so I attempted to contact Matt through multiple channels. Leaving messages on the website, calling and leaving a voicemail, and calling the Service Department directly. To date, I have not received a response to my inquiry, which occurred a week ago. Please refund for an unnecessary service and I will let my friends know to avoid Scott Clark Toyota. Let's see if this review even becomes public. More

Very good service as usual. Fast and friendly. Service person was very informative and helpful Fast and friendly. Service person was very informative and helpful More