Scott Clark Toyota - Service Center

Marshall Moore at Scott Clark Service Dept in Matthews NC is great to work with is great to work with More

I own a 2018 4Runner. My experience started positive with what I thought was an understanding of my issue. After the advice of another shop, Matt said all that was needed My experience started positive with what I thought was an understanding of my issue. After the advice of another shop, Matt said all that was needed was an alignment. Initially, this was a relief. When I took delivery of my vehicle after the service was performed, I still had the symptoms I was concerned about. I immediately returned and found Matt talking to another employee inside. I guess it was close to closing time, and this time, I felt like a nuisance or a bother. No remedy was given, so I attempted to contact Matt through multiple channels. Leaving messages on the website, calling and leaving a voicemail, and calling the Service Department directly. To date, I have not received a response to my inquiry, which occurred a week ago. Please refund for an unnecessary service and I will let my friends know to avoid Scott Clark Toyota. Let's see if this review even becomes public. More

Very good service as usual. Fast and friendly. Service person was very informative and helpful Fast and friendly. Service person was very informative and helpful More

I went for my 15K service which is mainly a tire rotation and system checks. However, I happen to have a tire with a white chalk mark on it. As I was going to my car the next day I realized the chalked tire and system checks. However, I happen to have a tire with a white chalk mark on it. As I was going to my car the next day I realized the chalked tire was in the same place as before I had my car serviced for a rotation. Basically no tire rotation took place. I was told it would take about an hour when I arrived. After maybe 25-30 minutes I received a call from the very nice rep that had checked me in. I was still there, in the waiting room area. She informed me that the technicians suggested I get an alignment but I declined due to time constraints. After declining, still in the phone, I was informed that “my car was ready then” and to come find her at her desk to get my paperwork. Great, I thought, that was fast. As I was waiting at the valet desk for my car to be brought around I was also happy at the thought of the “complementary wash” getting some of the recent storm grind off my cars exterior, especially after seeing other cars going through the auto wash. When my car came around I could see no water had touched it. Now, I’m leasing my vehicle and realize this all was a complementary factory service per my lease. However, after perusing the checklist of tasks completed, which included a tire rotation as being completed yet was not, it begs the question as to what else was simply checked off and not completed. This is still Toyota’s car so to me I would think they would definitely want proper maintenance completed. As I mentioned, the service rep that checked me in/out was NOT the technician responsible for completing the 15K checklist. She was just my contact and she was very nice. I’ve been leasing from Toyota Financial consistently since 2010. I have leased two Camry’s and a different RAV4 than I currently have. I like Toyota for its reliability and have never had any issues along the way. This last maintenance service was not an “issue.” I just felt it should be brought to the forefront being that ny leased vehicle that will more than likely be traded back to Toyota at lease end did not receive the proper upkeep on this past appointment which I was only able to identify due to a chalk mark in my tire. What other maintenance is being passed over is the question I would be asking. More

They have taken care of us for over 20 years through multiple cars. Good service, friendly people. multiple cars. Good service, friendly people. More

Every staff is nice and friendly. My service manager let me to know how long it’ll take to finish the service. However, the service was a lot longer than expected. My service manager let me to know how long it’ll take to finish the service. However, the service was a lot longer than expected. More

Billy Carroll the Assistant Service Manager was very professional. He updated me with every step of the process, since I was just in for a recall. He went out of his way to even check for another recall professional. He updated me with every step of the process, since I was just in for a recall. He went out of his way to even check for another recall on my Highlander, I didn’t know and had it taken care of. I love going to Scott Clark Toyota in Matthews, NC for their patience and professionalism. Thank you Bill for all you do! More

Eric was great. He was responsive and helpful. I am not thrilled with the dealership And the financial guy from the sale last march He was responsive and helpful. I am not thrilled with the dealership And the financial guy from the sale last march More

I have been a consistent new vehicle and service customer with three vehicles over many years. My new vehicle needed a tire noted during my repair service. As I explained my level of concern regarding this m with three vehicles over many years. My new vehicle needed a tire noted during my repair service. As I explained my level of concern regarding this matter, my service representative, Billy helped me to understand the issue in a patient and professional manner, showing excellent customer support. More

Service was professional. Sergio was very cool and explained what needed to be fixed clearly. He also was not pushy at all. He’s a great guy. 10/10 Sergio was very cool and explained what needed to be fixed clearly. He also was not pushy at all. He’s a great guy. 10/10 More