Scott Clark Toyota
Matthews, NC
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Our whole buying experience was excellent ! We enjoyed working with our salesman Jimmy Nguyen ! He answered every question we had and made sure we got the right vehicle for us. I was also happy We enjoyed working with our salesman Jimmy Nguyen ! He answered every question we had and made sure we got the right vehicle for us. I was also happy to help us with any concerns we had after the sale. Would definitely recommend buying a new or used vehicle from Scott Clark Toyota ! More
I was told the job on my car would take 3 to 4 hours. It took 6 hours. When the job was done, I waited 20 minutes in the heat for my car to be delivered to me. That employee was extremely rude. It took 6 hours. When the job was done, I waited 20 minutes in the heat for my car to be delivered to me. That employee was extremely rude. More
I trust this dealership and my service advisor to give me an accurate assessment of my car and what service it needs so that I can be confident and safe when traveling. an accurate assessment of my car and what service it needs so that I can be confident and safe when traveling. More
I purchased a used Toyota Highlander and need to have it serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minut serviced. I pulled up to the service bay and although no one directed me in, I pulled into the garage. I got off my vehicle and waited for five minutes before anyone looked at my direction. Most were at their desks are on their phones. It wasn’t until one of the employees, someone with the green, striped vest, saw a service rep and pointed that person into my direction. Billy Carroll Took over from there and redeemed the rest of my time with the service dept. His feedback and they both type point inspection was very helpful and I appreciate it that he did not attempt to upsell me with filters and such, things that I could change myself. Billy did a good job and I believe he has someone I can trust, which is critical to me in any place I take my car. My other car is a Honda. I take it to Hendricks Honda on South Boulevard and receive the best possible service anyone can imagine. I would encourage the leadership of Scott Clark Toyota to visit there and observe to consider ways to improve their customer service. I will take the vehicle back one more time to evaluate Communication and services rendered. I believe I will have a much better perspective after a second visit. More
Took 2 hrs for scheduled minor warranty issue of plastic bolts in front bumper- I had to go ask 2x status last of which he said .. oh it’s ready !! Lady in Cashier office had bad attitude - this is second bolts in front bumper- I had to go ask 2x status last of which he said .. oh it’s ready !! Lady in Cashier office had bad attitude - this is second time she exhibited grumpy style More
It was great doing business with Scott Clark Toyota dealership. I had to wait for my vehicle for a week and Jimmy was very helpful, updating about the vehicle daily. My Toyota cross is superb and excee dealership. I had to wait for my vehicle for a week and Jimmy was very helpful, updating about the vehicle daily. My Toyota cross is superb and exceeded my expectations. More
The facilities and amenities are wonderful. The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see The service coordinators need to have faster communication. It should not be the customers responsibility to reach out to service supervisors to see if their vehicle is done. Additional recommended services should not be mentioned after the car has been completed so that it takes even longer to get done. The sales team should reach out to prior sales to see how the vehicle is doing. If there were any items that were not taken care of prior to sale. It should not be the customers responsibility to hold the dealership to their word. More
This dealership has always treated us fairly than others. Will always go to Scott Clark Will always go to Scott Clark More
My experience with Scott Clark was very pleasant from beginning to end. Asher Young the young salesman was great from beginning to the end of the whole process. The receptionist was also great. All in al beginning to end. Asher Young the young salesman was great from beginning to the end of the whole process. The receptionist was also great. All in all my experience was great. I would recommend this dealership to anyone looking to purchase an automobile. More
I go to Scott Clark for just about all of my service needs. I always make an appointment before arrival. needs. I always make an appointment before arrival. More