Scott Clark Toyota

Wonderful dealership but missed my vote on service. Pre scheduled appointment at 10:00 and not complete until after several hours. Parts associate was spitting tobacco spit from his dip into a clear Pre scheduled appointment at 10:00 and not complete until after several hours. Parts associate was spitting tobacco spit from his dip into a clear plastic bottle while assisting us. If you schedule an appointment for service… it should be completed in time quoted. Oil change; tire rotation and balance aren’t major events. Why would that take 4+ hours? No update given via text and until we got involved… no progress. More

very helpful with service and Eric let me know what was goin on with my car throughout process goin on with my car throughout process More

As posted from my recent google review and echoing here. The service from Julie was not the best experience for me and I hope the facility is taking action overall. Seek retraining, counseling, or some ot The service from Julie was not the best experience for me and I hope the facility is taking action overall. Seek retraining, counseling, or some other career if necessary so that customers who come through this place of business may receive revolutionary experiences at Scott Clark Toyota as it should be on service visits or any visit and to give better reviews. More

The oil change process is where it was noticed that it was necessary to realign. I appreciate the inspection process. was necessary to realign. I appreciate the inspection process. More

It took over 2 months to get my tag. I have called the dealership probably 30 times and left over 10 messages and have only received a callback once and it was days later. The service de I have called the dealership probably 30 times and left over 10 messages and have only received a callback once and it was days later. The service department put the wrong oil in my car the first time that I got an oil change in my brand new car. They left my hood open during my 5,000 service on 7/26/24. It was only my 2nd time there. I drove down the highway and had to pull over and shut it. These are basic things that should never happen. It is just basic customer service. They did correct the oil change but only after I made them. They tried to tell me that it was the right oil. That’s why I will give them a 3 star. If it doesn’t get better, I will do a one star review on google. More

The dealership and their staff quickly and accurately resolved issues with my vehicle; service was excellent. resolved issues with my vehicle; service was excellent. More

I really do not want to comment on a public site. All I can say is the service is not what it used to be. I will say that Frederick was excellent and very Friendly. The rest of my experience not All I can say is the service is not what it used to be. I will say that Frederick was excellent and very Friendly. The rest of my experience not so much. More

Quick timely well informed service. Vehicle was serviced in the quoted time. Quick check out and no waiting. Vehicle was serviced in the quoted time. Quick check out and no waiting. More

Marshall, the service manager, is why I use this dealership. I trust only him to take care of my Land Cruiser. dealership. I trust only him to take care of my Land Cruiser. More

The service was quick and easy. Nice area to relax and wait while the service was being completed. Nice area to relax and wait while the service was being completed. More