Scott Clark Toyota

I have been a customer of Scott Clark's since 1997 and have purchased 3 vehicle's from this dealership. That alone should speak volumes. My most recent visit was on 11/12/09 to have the Tundra's oil c have purchased 3 vehicle's from this dealership. That alone should speak volumes. My most recent visit was on 11/12/09 to have the Tundra's oil changed and tires rotated and balanced. When I have to get my Camry or Tundra serviced I wait until Pete Acree is available to help me. I have been dealing with Pete Acree for several years and I would not have it any other way! Pete is just a blessing! Every time I have been there Pete is always upbeat and smiling. In his postion I could imagine that is a feat some days...but he is always positive. I have complete trust and confidence in Pete and he has always taken care of me. Pete is the reason that I return to the dealership for my service needs. He always takes customer service to the Nth degree....can't ask for better than that! Pete is truly an asset to the Company. More

We started out with a another sales person on our first visit, he had a customer come in so Greg came to take over with us. Greg did a GREAT job of letting us look at a lot of different models on the lot, visit, he had a customer come in so Greg came to take over with us. Greg did a GREAT job of letting us look at a lot of different models on the lot, and we drove several of them. He has a LOT of patience and listened to what we wanted. We talked to his manager at the end of our first visit. We weren't quite ready to buy that first day and I asked Greg not to call me everyday, that we would be ready in about 3 weeks. Greg respected my request and only called me twice. He was the only sales person out of the 3 dealerships we visited that respected my request not to call me every day. The day we went to purchase, we visited another dealership first to check out an Avalon that was the color I wanted but was 1 year older than the one at Scott Clark (and the one at Scott Clark wasn't my first choice of color). That dealership wouldn't deal with us on price (not a Toyota dealership), but we were interested in that car because it was less than $20,000. We went to Scott Clark for our appointment with Greg, drove the Avalon, then went in to talk about price. Greg was great during our negotiation. He knew what I wanted and really worked hard to make me happy. We got a great price for the car. We had a meeting we had to get to in less than an hour and Greg managed to get us in with finance and out in our new car in plenty of time! It was really a smooth purchase. I will definetly go to Greg again when we want to get another Toyota. And just so you know, that's saying A LOT because my best (like a sister) friend's husband is the #1 or 2 sales person at Hendrick BMW preowned AND another good friend works in finance at Town & Country Toyota. As for my experience with the Service Department, it was great too. Greg handed me over to Crystal who took good care of me and got me in and out in less than 30 minutes. WONDERFUL experience overall. More

Mr. Travis Wilson was very down to earth and seemed genuinely interested in ensuring my satisfaction. I did not intend on buying a car the day that I went to Scott Clark's Toyota, as I wanted to check genuinely interested in ensuring my satisfaction. I did not intend on buying a car the day that I went to Scott Clark's Toyota, as I wanted to check out other dealerships too. But my experience with Travis was a positive one, I found myself wanting to give him the business. More

Our experience at Scott Clark Toyota was a very pleasant one. Our salesman, Travis Wilson, was professional, knowledgeable, courteous and so helpful. He made the purchase go very smoothly. When we are lo one. Our salesman, Travis Wilson, was professional, knowledgeable, courteous and so helpful. He made the purchase go very smoothly. When we are looking for a car in the future, we will definitely return to this dealership and Travis Wilson! More

I originally purchased my car brand new from this dealership in 05. Today's visit was for routine maintenance (oil change & tire rotation) and I mentioned that the break light was coming on again. P dealership in 05. Today's visit was for routine maintenance (oil change & tire rotation) and I mentioned that the break light was coming on again. Pete told me that they would take a look at it. Within 45 minutes I was told that the ABS sensor needed to be replaced but my warranty had expired six days after I last brought the car in for the same complaint. The issue could not be detected at that time because no computer codes showed up in the diagnostic system. Pete immediately told me that they would call Fidelity (extended warranty company) and inform them of my previous visit. At first Fidelity did not seem to want to cover the repair however, the service manager also called and the repair was approved. I must say that I am very thankful how quickly and professionally this matter was handled. In addition, because the repair was some what of a large one, I was also given a rental which I did not have to pay for. My car was ready the next day by lunch time. This experience as well as my previous ones have all been fantastic. Pete Acree goes beyond the norm to make your service experience a pleaseant one and I appreciate the service. I will be looking to replace my Toyota Sequoia next year and will be returning to this dealership to buy another car. More

I'm so pleased to have Pete Acree as my service guy! I live 70 miles away and he always gets me in and out asap since its such a far way! Anytime I call he will answer or get back to me promptly. He's alw live 70 miles away and he always gets me in and out asap since its such a far way! Anytime I call he will answer or get back to me promptly. He's always been very friendly and makes sure that the job is done right. He makes me feel that I'm just as important as the next customer and has never rushed me when they have been busy. He takes time to explain what needs to be done and why. He cares for his customers and I can see it with other people that has him as there service guy. I couldn't ask for a better person to be taking care of my car needs! Thanks So Much!!! More

I drive a Nissan Murano and live in Belmont. Today I was in Charlotte and my car started to run hot. I called a friend of mine who lives in Charlotte and asked her if there was a dealership she would recom in Charlotte and my car started to run hot. I called a friend of mine who lives in Charlotte and asked her if there was a dealership she would recommend I stop by to have this checked. She recommended I go to Scott Clark Toyota and see Pete Acree. I called Pete and explained the situation. I do not do business with dealerships in Charlotte but I was in a bind. Pete could not have been nicer. He treated me like I was a regular customer! He explained he actually had a technician that formerly worked for Nissan for 15 yerars. He felt comfortable having him diagnose the problem. When I got to the dealership Pete met me at the service door. I guess he knew who I was since I was the only Nissan in the Toyota dealership. What a nice young man. He had a smile on his face and told me he was happy to help me. He told me he would call me as soon as the technician diagnosed the problem. I left my car and had my friend pick me up. Later in the morning Pete called to tell me that the thermostat was probably bad and that he recommended replacing it. He told me they could do it at Scott Clark or I could come pick it up and take it to the Nissan dealer up the street. He explained there was a possibility that if the thermostat did not correct the problem it could be caused by the main engine control and that would be have to be done at the Nissan dealership. I asked him if they would go ahead and put on the thermostate and do my oil change which I was due for as well. He told me he would have someone pick up the part and the car would be ready in a few hours. When I picked up my car Pete went over all the details about what they did to the car. I am very impressed with Scott Clark Toyota. What a beautiful dealership. I could not believe all the amenities. Pete suggested when I get ready to trade the Murano, which he pointed out has over 90,000 miles, I should come back to Scott Clark and test drive a Highlander. That is definately a possibility! More

In early October I had purchased a 2006 Nissan Frontier. The vehicle had a lifetime warranty and the usual 30 day bumper to bumper. Within a week I had a minor problem and I retured the vehicle for service The vehicle had a lifetime warranty and the usual 30 day bumper to bumper. Within a week I had a minor problem and I retured the vehicle for service. I was accomidated with a loaner and I had my vehicle back the same day. Unfortunately the problem came back and another trip to the service department was in order. The staff was very professional and once again were attentive to my needs. The salesman I purchased the vehicle from, RG Gunderson had seen me in the service area and was very concerned that the problem occured in the first place. He assured me that if I was not completely satisfied with my vehicle, the dealership would work to correct it. I recieved my vehicle back that morning and drove for about another 4 days until the fault occured again. I called Mr. Gunderson and informed him of my problem. He once again arrainged a loaner at no cost to me while the vehicle was serviced. In the service department, the service manager was very apologetic and was visably distressed at the situation. RG called me again and made it clear that the dealership was going to correct the problem or trade me for another vehicle. After 2 days of the vehicle being in service, the decision was made between RG and myself that a trade was the best avenue to resolve the situation. He referred me to his Sales Manager Steve Pecca who also assured me that the situation would be corrected. This is where this dealership has set itself apart from other car dealers. I was given the opportunity to pick out another vehicle within the price range I had purchased the Nissan for. Well, there was not a vehicle on the lot that was at the same price. However, I wanted to test drive a 2007 Toyota Rav 4, which we did. I immediately knew that this was the vehicle I wanted. However the Rav 4 was over $1000 more than the price I paid for the Nissan. This was a small detail for RG and Steve. We traded the vehicles even, AT NO COST TO ME. Although the vehicle was a year newer and higher in price, it was no problem for this dealership. It was more important to keep me happy, than a differnce in price or model year. That kind of business practice is hard to find these days. The professionalism and commitment to the customer is definitely the reason for this review. Along with RG's followups and and concern for my buying experience, was promise to stand by thier word. I will be back for my next new or used car. John Sciabarrasi More

I HAVE BEEN GOING TO THIS DEALERSHIP FOR 5 YEARS AND NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. PETE ACREE IS REALLY KNOWS HIS STUFFWHEN EVER I BRING MY AVALON IN OR MY WIFES COROLLA. NEVER HAD A PROBLEM. THE STAFF IS ALWAYSCORDIAL AND FRIENDLY. PETE ACREE IS REALLY KNOWS HIS STUFFWHEN EVER I BRING MY AVALON IN OR MY WIFES COROLLA. I AM ALWAYS GREETED WARMLY. AND THE STAFF REMEMBERS MY NAME , WHICH I FIND AMAZING More

Pete Acree went beyond his duty in the attention of service that he offered when we took our 4 Runner in for service. This is the 2nd car we have purchased (and had serviced) with Scott Clark's, and h service that he offered when we took our 4 Runner in for service. This is the 2nd car we have purchased (and had serviced) with Scott Clark's, and highly recommend them. The service was prompt and thorough, and they kept us apprised of the costs as it was examined.(All car service prices are very expensive, hence my #4 (good) rating for a car that is no longer under warranty; cheaper prices MAY be found at other places, but it is important to us to have service at a Toyota dealer). Pete even went to the extra trouble of locating me another much needed keyless remote. We have owned many cars between us and our 4 children and Scott Clark offers the very best service that we have ever experienced....... More