Scott Clark Toyota

They gave me a heck of a deal on a new 2010 Prius. The trade-in appraisal and negotiation process was quick and painless. Everyone was very friendly and fairly efficient. My only issue was their knowledge trade-in appraisal and negotiation process was quick and painless. Everyone was very friendly and fairly efficient. My only issue was their knowledge on Maintenance plans was not as high as I would have hoped. I ended up getting my questions answered by calling a dealership in Ohio. All in all, this is a small complaint, and I will certainly go back to Scott Clark! More

From the moment we called we were treated with respect and fairness. The price they quoted us over the phone was the same price we drove away with. They added multiple features to the car that we did no and fairness. The price they quoted us over the phone was the same price we drove away with. They added multiple features to the car that we did not have to pay for (tinted windows, floor mats, oil changes for 2 years, and lifetime powertrain warranty). The finance manager dropped our interest rate without us asking and really understood our financial needs and the products she sold. She recommended numerous products. The selection and facilities were amazing. The selection was the best I have ever seen. There were several cars with the exact specifications I was looking for. Reginald Johnson was an excellent salesman who really gave us a fair deal. They really worked hard to make a good impression and it showed. I have since recommended Toyota Matthews to multiple friends because of the wonderful experience. More

FOR CERTAIN REASONS, I WANTED TO SEE IF I COULD TERMINATE MY SEQUOA LEASE EARL AND OBTAIN A MORE FUEL EFFICIENT LOWER COST VEHICLE. PHILLIP AND MIKE VERY EFFICIENTLY AND PROFESIONALLY PROVIDED SEVERAL OPTIO MY SEQUOA LEASE EARL AND OBTAIN A MORE FUEL EFFICIENT LOWER COST VEHICLE. PHILLIP AND MIKE VERY EFFICIENTLY AND PROFESIONALLY PROVIDED SEVERAL OPTIONS, DISCUSSED THE PROS AND CONS OF EACH AND WIHT "PUSHING ME", ALLOWED ME TO ARRIVE AT THE OPTION I FELT BEST WITH. THE DEAL WAS IMPLIMENTD AND JUSTIN (FINANCE MGR.) GUIDED ME THROUGH THE FINANCIAL DETAILS VERY CLEARLY AND ANSWERED MY QUESTIONS IN DETAIL AND CLEARLY EXPLAINED THE ENTIRE EXPERIENCE WAS A GOOD ONE. I GIVE EACH ONE INVOLVED A HIGH MARK. More

I needed an oil and filter change and called up Scott Clark Toyota to schedule an appointment for a Saturday morning. The person on the phone named Brian was very helpful and told me what to do. I brou Clark Toyota to schedule an appointment for a Saturday morning. The person on the phone named Brian was very helpful and told me what to do. I brought the car in on Saturday morning and the mishaps started right away. Bobby the assistant manager of service helped write up the service ticket and was not friendly at all. He kept looking away and walking away from me when trying to speak with him. Eventually after about 20 minutes we finally checked in our car for an oil change. When we returned to pick it up late that morning nobody knew where our car was. The person behind the counter asked us who had helped us when we dropped it off and we told them that Bobby had written up the ticket for us. They told us to go and talk with Bobby and to find out where our car was. He immediately huffed and puffed and told us he did not write up our ticket and to go back to the service desk. Eventually they found our car after about 20 minutes and the oil was changed. Whew, and to think that we are paying them for service. They have really nice facilities at this Toyota dealer. Too bad they cannot back it up with friendly, courteous service. Maybe it was a fluke, I don't know. I am new to the area. I think I will give them a try with our other Toyota and see how that visit goes. Wish me good luck. Normally I wouldn't give them a second chance but maybe the assistant manager of service was having a bad day. We all have them sometimes. More

This dealership had the car I was looking for in the right color and with the right options. Also some options I'm glad I purchased. They matched my best price from another dealer and also gave me mor right color and with the right options. Also some options I'm glad I purchased. They matched my best price from another dealer and also gave me more for my trade ( Marty Abernathy ). They beat my best financing offer and explained details thoroughly about the process ( Tony Lowder ). Curtis Lanier was very helpful and pleasant to my wife and I in deciding on color and options. I have been using this dealership for service of our 2001 tocoma for years and it's only 3 miles from our house. More

Mr. Gunderson was very professional and customer-service oriented. He made me feel comfortable, and made the overall buying experience a pleasure. The finance guy was also very helpful. When I encountered oriented. He made me feel comfortable, and made the overall buying experience a pleasure. The finance guy was also very helpful. When I encountered an issue, it was handled promptly. I would highly recommend this dealership to anyone, as this was my second car purchase from Scott Clark's. . . I drove over 2 hours to get here and it was worth the time! More

I would recommend this dealer to anyone, and especially RG, my salesperson. He makes it fun, and will work for you to earn your business. No games, very straight forward and honest. Nice dealership facilit RG, my salesperson. He makes it fun, and will work for you to earn your business. No games, very straight forward and honest. Nice dealership facilities and makes buying a car as enjoyable as possible. This is my second purchase this year from Scott Clarks. More

My experience with Scott Clark's Toyota Scion was nothing short of outstanding. Travis Wilson and the sales staff was knowledgeable, friendly and respecting of my time. The entire process from initial conver short of outstanding. Travis Wilson and the sales staff was knowledgeable, friendly and respecting of my time. The entire process from initial conversation to contract signing went very smooth. If anyone is in the market for a Toyota, I highly recommend Scott Clark's Toyota Scion. They have my business for life. More

I can’t believe all of the good ratings Scott Clark Toyota has gotten considering the gut retching experience I had. Surly they did not single me out for the HIGH PRESSURE SALES treatment. I went in fo Toyota has gotten considering the gut retching experience I had. Surly they did not single me out for the HIGH PRESSURE SALES treatment. I went in for routine service on my Prius. While I was waiting, I thought I would see what it would cost to trade my Prius for a new one. Even after having my car appraised, the salesman insisted on telling me about all of the features of a Prius. I should have realized right then that we were not communicating. But we got within a couple thousand dollars apart so I made a written offer. That’s when the pressure started. The salesman wanted a check to go along with my offer to demonstrate that I was serious. I did not have a check book because I had not gone in to buy a car. So the salesmen ask for a credit card to accompany my offer. I should have known better but I gave him a credit card. And, I told him that I had somewhere I had to be in a little while. To make a long story short, I could not get my credit card back after asking for it several times. So I started into the Sales Managers Office to get my credit card. The salesman started shouting at me that I could not go into the Sales Managers Office. Fortunately, he did not physically try to stop me. I went into the office and asked for my credit card. Everyone stood around looking at me like I was crazy which I probably was by this point because their refusal to return my credit card had already caused me to miss my appointment. No one made a move to assist me. I saw my credit card on a counter so I retrieved it myself, paid my service bill, and left. More

I had shopped for various cars of all prices in Charlotte and I decided on a new Prius because of the price and the excellent customer service from Scott Clark's Toyota. George and Robby were incredibly hel and I decided on a new Prius because of the price and the excellent customer service from Scott Clark's Toyota. George and Robby were incredibly helpful and patient with me and never once treated me like I didn't know what I was doing or saying. They both worked with me to give me the best price based on my finances and I am very happy with the outcome. I would recommend them and Scott Clark's to anyone! More