Scott Clark Toyota

This Place is the best in Charlotte and the Southeast as far as I am concerned. Crystal Terry the Assistant Service Manager is the finest in the business and takes excellent care of my Tundra when I pull i far as I am concerned. Crystal Terry the Assistant Service Manager is the finest in the business and takes excellent care of my Tundra when I pull into Scott Clark's Toyota. Ben More

I had recently been involved in an accident, and my insurance company totaled my vehicle. I was waiting for a settlement check to arrive, but I had to do some car shopping. Because of the amount of dri insurance company totaled my vehicle. I was waiting for a settlement check to arrive, but I had to do some car shopping. Because of the amount of driving I do, I was interested in a Toyota Prius. I began by surfing the web, and based on a friend's experience, checked out Scott Clark's Toyota. I saw some vehicles I was interested in and sent a query to them. Robert Van Alstyne replied to my email within 10 minutes or so. I decided to go visit the dealership on Sunday. I met Robert and was immediately impressed with his knowledge and sincerity. He was not a stereotypical salesman just trying to make a sale. He listened to me and found several previously-owned vehicles to consider. I took a test drive and was impressed by Robert's ability to answer my questions. At no time did I feel pressured. If Robert didn't have a clear answer for a question, he found others to give me the answers I needed. After considering my options, I decided to purchase a new Prius instead. Robert found just the vehicle for my wife and me to consider, and took another test drive, this time with my wife at the wheel. We were sold! Robert obtained favorable financing for us, and we worked with Tony Lowder in the Financing department to close the deal. I still did not have my settlement check, and there was no problem. I literally walked out of the dealership with a new car, and dropped off the down-payment check two days later. Shelby King went over all of the features of our new Prius and even paired our cell phones with the vehicle. I have already decided that my next vehicle will come from Scott Clark's Toyota. They have a superb staff, and Robert, Tony, and Shelby did an exceptional job for us. More

The 3 gentlemen, Robert, Daniel & Peter that worked with me at Scott Clark's Toyota have totally changed my opinion of salesman at car dealerships & I can honestly say I will probably never buy a car f with me at Scott Clark's Toyota have totally changed my opinion of salesman at car dealerships & I can honestly say I will probably never buy a car from anywhere else again. Having worked in retail, I know the importance of GREAT customer service and the service I received at Scott Clark Toyota was above & beyond. It was such a relief to feel like someone is genuinely more concerned with my needs as a buyer than their needs as the seller to just make a sale. Robert contacted me shortly after an interest survey I completed on the internet and spoke with my boyfriend. I am usually extremely busy so I typed in my boyfriend’s cell number on accident and it was probably one of my best mistakes to date because it was his opinion and communication with Robert that was the deciding factor in my trip to Scott Clark Toyota. Knowing my opinions on car dealerships my boyfriend told me that in the little time he spoke with Robert he did not get the impression that he was the typical car salesman. He said that Robert sounded determined to get me exactly what I wanted & needed and never sounded pushy or overwhelming. So I decided to take a trip to Scott Clark Toyota and meet Robert just to see if he could work anything out. I currently had a Mazda 3 that's engine had......well let's just say “quit on me”. I had some negative to get rid of and a lot of other dealers did not seem optimistic about this or they wanted me to walk out with a payment higher than I felt comfortable with. When I arrived Robert was friendly, informative and honestly inquisitive to my needs and wants in my purchase. He made us feel like welcomed guests at a friends home by giving us the “lay of the land”. He then introduced my boyfriend and me to Mr. Daniel Decicco. From the gate Daniel was not the average Customer Service Rep. He was personable, friendly & genuine. He didn't jump straight to a sales pitch he asked about me, my wants & needs in a car and what my terms were. We looked at the Toyota Corolla S's that they had on the lot and then Daniel asked if I'd like to test drive one. My biggest no-no at a dealer is driving the car because I am then extremely upset if it doesn’t work out and I don’t take that car home. When I told Daniel this he assured me this would not be the case. So after some contemplation I decided to take the test drive. Of course I was hooked. I loved the Corolla. It drove great, was the perfect size and had great gas mileage. Daniel then work with me to get the best deal with the terms I was comfortable with. I didn’t feel pushed into a decision or overwhelmed with information that didn’t pertain to me and my purchase. After Daniel presented me with the terms I wanted he informed me that I was taking the Corolla home that day, no test drive disappointment! I was then introduced to Finance Manager Peter Moreno who was the perfect ending to my customer experience. He explained everything to me in terms I understood and made sure I left with the knowledge and coverage I needed. Now, anyone who knows me finds it hard to believe that I would “ENJOY” my time at a dealership; however Scott Clark Toyota has made a believer out of me yet!! I am unbelievable happy with my purchase & my customer experience. I have told all of my family & friends that the only place they should buy from is Scott Clark Toyota and I gladly stick by my word!! Thanks again Robert, Daniel and Peter for all your help!! More

I had started my new car search at another dealership that I'd purchased 4 other new cars from in the past and wasn't able to make a deal there. I reached out to Daniel online and we then spoke on the p that I'd purchased 4 other new cars from in the past and wasn't able to make a deal there. I reached out to Daniel online and we then spoke on the phone. He encouraged me to come in and let them view my trade in. I decided to go in on 12/31 probably the busiest day of the year and yet was greeted at the front desk with a smile by the staff who called Daniel. Daniel showed me around and then we test drove a few SUVsIt took me a while to make my mind up and he had to go back and forth a few times to the money guys but we were able to work out a deal that made me happy. I appreciate his willingness to help and patience with me while I made my mind up. I'd purchase another from Daniel and Scott Clarks Toyota. Thanks Brent C - Gastonia NC More

I loved the service I received soo much from Travis Wilson I came back again. I bought a used 2004 Honda Mini Van from Travis Wilson at Scott Clark Toyota about two years ago. My lease was up on my wif Wilson I came back again. I bought a used 2004 Honda Mini Van from Travis Wilson at Scott Clark Toyota about two years ago. My lease was up on my wife's vehicle and I was dreading having to go car shopping until I remembered how easy and experience I had with Travis Wilson before. I called him, he had a car that fit what I was looking for (2011 used Hyundai Sonata), I gave Travis Wilson my credit information and drove up two days later to pick up my car. Travis Wilson had me spend only about a half hour at the dealership and I was on my way back to Jacksonville. I can't imagine buying my cars any other way again. Thank you Travis Wilson and thank you Scott Clark for hiring Travis Wilson. All the best. Tim Chromy More

When you are on a situation of stress because you car is not performing as is supposed to, and you are thinking on the safety of your family, first thing you have to do is call Mr. Rob Van Alstyne and he wi not performing as is supposed to, and you are thinking on the safety of your family, first thing you have to do is call Mr. Rob Van Alstyne and he will treat you like family, at least that's what I ask for and that's what a got in return from every single person I deal with a this dealer. This is the fourth car we buy from Toyota, I’m not only happy with my new car, but also with the excellent customer service they have. To make it short I wish you guys were my grocery store, pharmacy, bank, doctor’s office, etc. Like that every day would be excellent as it is when you take your first step into Scott Clarks Toyota, weather you're stopping by for services, buying or just to say hi; their customer service is A++++. A happy customer will always come back.... Great Job! Keep it up! More

We went to Scott Clark Toyota from Hickory because we saw the ads on tv. We went on Sunday becaujse we thought it would be less crowded. When we got there, we asked for Robert because my wife spoke to him on the ads on tv. We went on Sunday becaujse we thought it would be less crowded. When we got there, we asked for Robert because my wife spoke to him on the phone several times because of an internet response. Robert was an outstanding person! Since it was Sunday, there was only 2 finance people on site so we were there for 5 hours. Robert made the visit very much worthwhile! We are very satisfied with out new Prius and would recomend Scott Clark to anyone. When we finally closed the deal and started to leave, Robert walked out with us and apologized for the long wait and bought me and my family dinner that night. It is people like Robert that make Scott Clark the dealership that it is. If we buy again, I will go to Scott Clark. More

Reginal Johnson, sales person, sold me a new Toyato on Reginal Johnson, sales person, sold me a new Toyato on 12-4-2011. He was knowledgeable, considerate, but most of all he put the customer first. I h Reginal Johnson, sales person, sold me a new Toyato on 12-4-2011. He was knowledgeable, considerate, but most of all he put the customer first. I have never been in a Toyato Dealership where the service was first class. I cannot praise the staff enough. This includes all staff that I became in contact with. This is the kind of service I would go back to and never have a second thought. More

STOPED BY TO SEE USED CARS AND MET KEVIN MCCALL . SUCH A FINE YOUNG MAN . HE HAS A BRIGHT FUTURE IN FRONT OF HIM . THROUGH HIM I ALSO MET THE USED CAR MANAGER STEPHEN PECHA . THEM MADE ME FEEL LIKE FAMILY ! FINE YOUNG MAN . HE HAS A BRIGHT FUTURE IN FRONT OF HIM . THROUGH HIM I ALSO MET THE USED CAR MANAGER STEPHEN PECHA . THEM MADE ME FEEL LIKE FAMILY ! More

Our first experience 9 months ago (we bought a 2010 Prius) with Robert Van Alstyne at Scott Clark Toyota was so positive, when it came time to purchase a second vehicle, we immediately contacted Robert Prius) with Robert Van Alstyne at Scott Clark Toyota was so positive, when it came time to purchase a second vehicle, we immediately contacted Robert. We just bought a 2012 Prius v. Since the 2012 Prius v had just come on the market, Robert worked with us to get exactly the car we wanted as soon as the first ones arrived into port. We couldn't be happier! Two of the best car buying experiences in my lifetime!! Would definitely recommend Robert to anyone in the market for a new car. More