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Scott Clark Toyota
Matthews, NC
4,619 Reviews
Scott Clark Toyota is the leader in new Toyotas. We have won Toyota's President's Award 14 times, and was voted 2008 Store Of The Year From Southeast Toyota. We are conveniently located just off I-485 Exit 51B. We offer a state of the art facility with over 700 new vehicles to choose from. We are open 6 days a week. Our Exclusive Lifetime Warranty is included with each new Toyota purchase and many preowned purchases. Our goal is to provide the highest level of Customer Service and Satisfaction. Don't forget, every Tuesday and Thursday is "Ladies Day", receive a free manicure while your Toyota is being serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,619 reviews
December 07, 2015
Always leave happy I bought my car at Scott Clark's and always have it serviced here. It's so easy to make an appointment and I always ask for Marshall Moore. He has t I bought my car at Scott Clark's and always have it serviced here. It's so easy to make an appointment and I always ask for Marshall Moore. He has taken care of making sure my car is properly serviced and maintained for several years. He is friendly, professional and extremely dependable. I have complete trust in his recommendations. My car is usually serviced, washed and ready to go before promised and all staff are friendly, courteous and helpful. I would not feel comfortable taking my car anywhere else. More
by Margaret
Employees Worked With
Marshall Moore
December 06, 2015
Excellent service Pete Acree always handles my service needs in a professional manner. He is very knowledgeable and customer oriented. I highly recommend Scott Clark Pete Acree always handles my service needs in a professional manner. He is very knowledgeable and customer oriented. I highly recommend Scott Clark Toyota and Pete in Service. More
by Jeanne
Employees Worked With
December 04, 2015
excellent. Wisley Rasmussen is a professional, efficient, polite person, who knows how to do his job. He has a excellent customer service skills He is a excellen Wisley Rasmussen is a professional, efficient, polite person, who knows how to do his job. He has a excellent customer service skills He is a excellent sales person. More
by Martha Henriques
Employees Worked With
wisley Rasmussen, Mike Black
December 03, 2015
Dealer not standing behind their work and not trying to help I brought my vehicle to in for an oil consumption issue the dealership agreed there we an issue and agreed to repair per Toyota warranty extension. I I brought my vehicle to in for an oil consumption issue the dealership agreed there we an issue and agreed to repair per Toyota warranty extension. I got my vehicle back drove about 1500 miles and found that i was again using oil now more than before repairs, returned to dealership after doing my homework and finding multiple cases throughout the country where motor had to be replaced also having heard from several Toyota techs throughout the country that in some cases the piston rings can be put in upside down and will cause the same issue I am having. Brought this to the attention of Patrick Fralick the service advisor, he said he would check it out , the next day i was called and told that the vehicle needed a valve job and this would not be covered under warranty. I called Toyata to ask for assistance since in my opinion any repairs for oil consumption should be covered by Toyota as are all the other manufacturers with oil consumption issues. Toytota informed me they would not cover because i had declined the valve job when the engine was originally out. Pat Brooks ( the service manager) informed Toyota of this decline on my part after reviewing the situation with the advisor he agreed this was NEVER offered at that point it became clear Mr. Brooks was trying to dodge the warranty bullet. After speaking to an extremely rude Pat Brooks about it and a very abrupt and unhelpful Roger Belk I left several messages for the General Manager Jimmy Cline and still have not heard back from him. There are choices to bring your vehicle for service and to purchase your next vehicle it appears that Scott Clark has become to big and forgotten to take care of the customer. More
by losingoil
Employees Worked With
Patrick Fralick, Patrick Brooks, Jimmy Cline, Roger Belk
December 02, 2015
Excellent service Archie Newton was professional and sensitive to my needs as well as time. I highly recommend him and this dealership! The waiting area is wonderful Archie Newton was professional and sensitive to my needs as well as time. I highly recommend him and this dealership! The waiting area is wonderful as well. Can have hustle bustle or quiet. More
by dontwantto
Employees Worked With
Archie Newton
December 02, 2015
Best dealership ever! Jose was very friendly and helpful and had us in and out with a very quick and easy process! We are so happy with our purchase and all the help we had Jose was very friendly and helpful and had us in and out with a very quick and easy process! We are so happy with our purchase and all the help we had! He went above and beyond to make our experience memorable! More
by Mrswood15
Employees Worked With
December 01, 2015
Always Good Service Experience I really appreciate the service and experience I get every time at Scott Clark Toyota. I try and schedule with Billy Carroll. Billy is knowledge of al I really appreciate the service and experience I get every time at Scott Clark Toyota. I try and schedule with Billy Carroll. Billy is knowledge of all my the past services and uses that to make valuble recommendations on what the service techs sees and what is needed. I will continue to be delighted customer with Scott Clark as I have been for many years. More
by spence
Employees Worked With
November 26, 2015
Purchased a new vehicle and never have had a better experien As soon as I stepped into Scott Clarks Toyota I felt welcomed. The whole process to purchase my new Tundra was easy, convenient, and quick thanks to As soon as I stepped into Scott Clarks Toyota I felt welcomed. The whole process to purchase my new Tundra was easy, convenient, and quick thanks to Jason Liles. I left a happy customer. I would definitely return. Their follow up on certain features and promises are right on time. I feel I made the right choice. More
by Joealf
Employees Worked With
Jason Liles, Michael Brown, Jim Dalo
November 24, 2015
Scheduled maintenance IT WAS AN EXCELLENT EXPERIENCE AMD SERVICE THAT I HAD IN THE PAST......WOULD HIGHLY RECOMMENDED. PETE ACREE........NOW I HAVE A PEACE ON MIND KNOWING IT WAS AN EXCELLENT EXPERIENCE AMD SERVICE THAT I HAD IN THE PAST......WOULD HIGHLY RECOMMENDED. PETE ACREE........NOW I HAVE A PEACE ON MIND KNOWING THAT I AM BACK ON TRACK.......THANK YOU PETE ACREE :-) More
by Melbz
Employees Worked With
November 23, 2015
Francesco Bertuglia was great to help me find my car, he was a patient and made sure that I got the car I wanted. I definitely recommend when you go to scott clark Toyo was great to help me find my car, he was a patient and made sure that I got the car I wanted. I definitely recommend when you go to scott clark Toyota that you go see Francesco Bertuglia. More
by dave1981
Employees Worked With
Frank Bertuglia
