Scott Clark Toyota

Great Wesley Rasmussen is always the Service Rep that I call on. Wesley always has a smile on face and is very pleasent to deal with. Wesley is always kee Wesley Rasmussen is always the Service Rep that I call on. Wesley always has a smile on face and is very pleasent to deal with. Wesley is always keeping me up on my scheduled services and telling me ahead of time what needs to be done for next time and approximately the cost. I am always satisfied from the moment I pull in and down to the nice gentleman who hands me my keys, one more thing, I Love the complementary carwash! More

Had a service appt included brakes brake fluid, recall batte Service with Crystal Kush by request. She knows her stuff. Always keeps me updated on progress and any extra expenses. She cares and it shows Service with Crystal Kush by request. She knows her stuff. Always keeps me updated on progress and any extra expenses. She cares and it shows More

First rate!!! We are longtime customers of Scott Clark Toyota with respect to sales and service. We have dealt with Billy Carroll 75% of the time that we have come We are longtime customers of Scott Clark Toyota with respect to sales and service. We have dealt with Billy Carroll 75% of the time that we have come in for service. He's always pleasant, professional and thorough. I often wait for service to be completed and he's always considerate of my time, checking with me often with updates. Whenever additional service needs are discovered, he informs us of such without being overbearing or pushy; letting me make the decision without pressure; simply providing me with the information I need. That's why we keep coming back! Ms. Taft is always pleasant, friendly, courteous and works with a smile. More

Above and beyond Jeff, the technician, and Wesley Rasmussen took the time to evaluate and explain everything about the problem with my car. I appreciate their patience Jeff, the technician, and Wesley Rasmussen took the time to evaluate and explain everything about the problem with my car. I appreciate their patience and their level of service. They were very accommodating in making my appointment to fit my very busy schedule More

Kudos to Scott Clark Toyota Had my 2015 4Runner in for my 5000 mile service. My service advisor was Archie Newton. Mr. Newton answered all my questions and was very professional Had my 2015 4Runner in for my 5000 mile service. My service advisor was Archie Newton. Mr. Newton answered all my questions and was very professional. Extremely pleased with Scott Clark Toyota. They serviced my prior 4 Runner also. More

Service Center Most impressive service centerin Charlotte NC Very ounctual along with service manager Marshal Moore the problemwas handled in a timely and was on my Most impressive service centerin Charlotte NC Very ounctual along with service manager Marshal Moore the problemwas handled in a timely and was on my way in no time. More

Buyer beware! Please read My experience was terrible. I was helping a friend research for a reliable vehicle and Scott Clark had one online. I contacted the internet departme My experience was terrible. I was helping a friend research for a reliable vehicle and Scott Clark had one online. I contacted the internet department and spoke with Julian. To his credit, he made it clear up front that they do not "hold" vehicles or take deposits. OK I get that; however, we're located 3 hrs away, so its not a trip right around the corner. I told him what we could spend for a car "out the door" price (with all the fees added in..) and it totaled up to more than we had. I thanked him and said that we would just keep looking. About 90 min later, I get a call from him and he said his manager agreed to the price, so could we come in today? I said no, given the distance, but we could be there tomorrow in the evening and it would be a cash deal. Once again, he said you'll have to check tomorrow before you leave to make sure it was still available. Again no problem. The next day, we talked around 2pm and the car was still available, so we re-confirmed an appointment for 8pm that evening and acceptable method of payment. I picked my friend up from work and we headed out on the three hour drive. After driving for 2 hrs (one hr out from Charlotte) the phone rings... I figured he was checking on our drive; to make sure we were coming. Well, I was wrong.... he says there is another deal being generated on the car and he'd call me back.... 10 minutes later he calls and says its been sold! I don't need to elaborate the immediate exchange I had with him; suffice to say it wasn't pleasant. I understand not holding cars; but if the car is available/ and an appointment is agreed upon; then I would think that there is some obligation on the part of the dealer to wait to that time before selling the car. It doesn't prevent them from lining up a "back-up "deal to go into effect if I don't show up. I suspect that my "impending purchase" was probably used as a lever to get more money out of the individual who actually bought the car. My question is; I thought an internet department was to help develop sales beyond the immediate area....? It doesn't work if some allowance isn't made for the distance/and or arrangements people have to make to get there. Now, maybe your experience will be the best with Scott Clark Toyota; hopefully it is.... but I'd be advised that there is a "typical car dealership" mentality at least in part there. So, Buyer beware ! More

Awesome Marshall Moore is one of the BEST professionals I've Ever dealt with in the 45 years I've been having cars serviced. He's why I drive 30 miles one way Marshall Moore is one of the BEST professionals I've Ever dealt with in the 45 years I've been having cars serviced. He's why I drive 30 miles one way for an oil change !!!! More

Sevice Department My wife and I bought a lexus RX 350 from Scott Clark 4yrs ago and have been bringing it back for service ever since, sure we could take it other place My wife and I bought a lexus RX 350 from Scott Clark 4yrs ago and have been bringing it back for service ever since, sure we could take it other places but Justin Bustle makes it easy. Thanks for the GREAT Service Justin. More

Great Customer Service I had the pleasure of being assisted by Archie Newton in the service department. He is both personable and professional. I will visited Scott Clark ti I had the pleasure of being assisted by Archie Newton in the service department. He is both personable and professional. I will visited Scott Clark time and time again because of the excellent customer service I receive each time I visit. More