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Scott Clark Toyota

Matthews, NC

4.6
4,618 Reviews
Scott Clark Toyota is the leader in new Toyotas. We have won Toyota's President's Award 14 times, and was voted 2008 Store Of The Year From Southeast Toyota. We are conveniently located just off I-485 Exit 51B. We offer a state of the art facility with over 700 new vehicles to choose from. We are open 6 days a week. Our Exclusive Lifetime Warranty is included with each new Toyota purchase and many preowned purchases. Our goal is to provide the highest level of Customer Service and Satisfaction. Don't forget, every Tuesday and Thursday is "Ladies Day", receive a free manicure while your Toyota is being serviced.
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13052 E Marie Garris Rd.

Matthews, NC

28105

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Showing 4,618 reviews

February 23, 2016

35M Service for '13 Tacoma plus a recall Billy Carroll has been my Service Rep for 7 years. I appreciate his honesty and candor. Scott Clark Toyota should be proud to have him on their team More

by lbrlooker
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Yvette Taft
February 22, 2016

90,000 miles maintenance Archie made my visit on 2/21/16, a joy. He greeted me in a kind, professional & friendly manner. He's very knowledgeable of his job and provides More

by camry2010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Archie Newton
February 22, 2016

50,000 mile checkup We had used Scott Clark from about 1988 to 2000.for service on our 1987 Corolla. And we purchased our 1994 Camry from them in 1995 and had it servic More

by dan1988
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Billy Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2016

30000 mile check As usual, received great service, courteous and very professional. As this was a more involved service, I was given detailed information on what servi More

by Maree
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Archie Newton
February 20, 2016

Horrible Service Scott Clark Toyota had a used car on their website that we were interested in. We stopped by on a Saturday and were asked which car we were intereste More

by Pissed Off Toyota Owner
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
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Mar 08, 2016 -

Scott Clark Toyota responded

Good Day, Thank you for taking the time to write the review so that we may address some of these issues. I am sorry for the experience that you had on this recent visit. It sounds as though a few things could have happened in this situation. One of which is a definite that needs to be done in the future and that is that the sales person should have given you the courtesy of a time frame for the search. If it was taking a while they should have had the courtesy to notify you of this and not waited. I am sorry you had to repeat yourself to the sales person after speaking to the receptionist. If you can remember I would like to know who it was so these issues may be addressed directly with them as well. If the car is in inventory the car will show on the website and should be available to be looked at but not test driven if it had just come into inventory. At that time it would still need to go through the shop to make sure that it was safe to drive and ready for sale. There is always the possibility that it was at one of our other stores in which case on the website will tell where the car is located. Again I am sorry for the way things were handled and I'd be more than happy to help you with this situation if you would like for me to or feel free to call me to discuss it further. Thank you Stuart Phelps Director of Brand Development Scott Clark Auto Group 704-814-6410

February 20, 2016

Car Service Scott Clark Toyota is a great place to service your car! Crystal Kush was so friendly and gave as excellent treatment before and during our visit the More

by Touotafreak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Kush
February 20, 2016

Service that that put money in your pocket. When I arrived at the Service Department I was greeted before shutting off the engine. I asked the technician to give me a minute to unbuckle my seat More

by StarDuster
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wesley Rasmussen
February 18, 2016

Crystal is the BEST My Toyota is now 11 years old and the past few years Crystal Kush has been taking care of me - she knows what I need and when and always keep me up to More

by PRN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Crystal Kush
February 18, 2016

Good experience Jason Liles made the purchase of our families 4Runner easy. Would strongly recommend him for future business. He went as far as to send a video of car More

by Andy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Liles
February 17, 2016

First service Crystal Kush was proficient, professional and helpful during my first service experience with Scott Clark. I havent had much interaction with other Sc More

by GMB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Crystal Kush
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