Scott Clark Toyota

Quick and reliable service Great customer service. Crystal called me when the car was finished. I would recommend your service department to other owners of Toyota vehicles. Tha Great customer service. Crystal called me when the car was finished. I would recommend your service department to other owners of Toyota vehicles. Thank you More

Excellent & Top Notch Dealership! This was my first experience with Scott Clark Toyota in Matthews, NC. I was looking for a Toyota SUV and I did my homework on looking at reviews of so This was my first experience with Scott Clark Toyota in Matthews, NC. I was looking for a Toyota SUV and I did my homework on looking at reviews of some of the Toyota dealerships in my area. One of the websites that I looked at the reviews about the salesman was DealerRater.com, this website shows the salesmen's rate at the dealerships. This website is what made our decision to go to Scott Clark Toyota in Matthews, NC. There were other dealership closer, but this is was the only one that got back to me so quickly and had the best reviews. And we live about an hour away from this dealership. I emailed one of the top salesmen (Paul Moore) on the dealer rate website and told him what I was looking for and he emailed me right back. We set up an appointment on Monday, December 26th, 2016 to look and test drive a 2017 Highlander and a 4 Runner. When we got to the dealership Paul was busy with another customer at the time, which was fine, you have to take care of your customers, so he set us up with one of his sales consultants Marcos Velasquez. He took us on the test drive and told us all the details about both vehicles. We understand Marcos was a mechanic at the dealership for a while and he became a salesman. My first thoughts are “who better to explain and answers questions about the vehicle then a mechanic.” He was very polite, professional and very knowledgeable about the vehicle. He was not pushy, and he answer all my questions. While we were working with him, Paul had a chance to come by and talked to us and to make sure Marcos was taking care of us. We told Paul that he was great. Then we had a chance to meet with Travis Wilson, because the vehicle (2017 Highlander Limited) we wanted they did not have one yet. So, Travis and Marcos worked together to find the vehicle we wanted and they had to order one, which was fine with us. We wanted Blizzard Pearl and we were trying to decide on the interior – it was between the Almond vs. the new Saddle. They found one with the new Saddle interior and called us on Thursday, December 29th to come and to take look at it to see if we like it, if not they would order us something else. We ended up purchasing the 2017 Highlander Limited on that Friday, December 30th – Blizzard Pearl with the Saddle interior. It is beautiful and the vehicle has everything we wanted on it. They found exactly what we wanted and they were even willing to order another one if we didn’t like it. All three of them Marcos, Travis and Paul went above and beyond to get what we wanted. Then the Finance Manager Jose Batista was great and answers all of our questions about the finance paperwork. Unbelievable….they all gave us complete peace of mind. Everyone at the dealership was very professorial and very helpful. I would recommend this dealership and these salesmen to help you to find your next car, suv or truck. In my book this is an Excellent & Top Notch Dealership! Go see this Excellent Team Marcos Velasquez, Travis Wilson and Paul Moore. Tell them that Johnny and Malissa Ray sent you!!! They are AWSOME!!! More

Survey Well done job and I will recommend to my friends to use Toyota dealer on independence Charlotte nc I call one of my body this morning and told him abo Well done job and I will recommend to my friends to use Toyota dealer on independence Charlotte nc I call one of my body this morning and told him about the service More

Great Customer Service!! The customer service at this location is outstanding! Everyone was so friendly and helpful! Chris greeted me when I pulled in and helped get my car re The customer service at this location is outstanding! Everyone was so friendly and helpful! Chris greeted me when I pulled in and helped get my car ready for service. He then walked me to the waiting area which was very comfortable and had a strong wifi signal! I was even able to get my nails painted while I waited. The inspection/service on my vehicle was done thoroughly and my wait time was not long at all! More

Best customer service in Charlotte! The service dept is excellent. Crystal is, by far, the best service manager you'll find anywhere... SHE is the reason we keep bringing our 4 Toyotas The service dept is excellent. Crystal is, by far, the best service manager you'll find anywhere... SHE is the reason we keep bringing our 4 Toyotas to Scott Clark for service. She and the Scott Clark technicians deliver great quality at a fair price. More

Fast, fair and friendly I worked with Jose on the sales floor and Jose in finance. From the time we pulled in and walked through the doors- everyone was incredibly professio I worked with Jose on the sales floor and Jose in finance. From the time we pulled in and walked through the doors- everyone was incredibly professional and kind. Jose not only had the truck I was interested in pulled up already, but he walked me through every aspect of the vehicle down to how to switch into L4. There was no "good cop bad cop" as many dealerships like to pull- Jose presented the numbers and was able to work with us. The upfront honesty and quickness of the deal made all other dealerships look like amature hour. The same can be said for Jose in finance. He was quick, professional and still was able to make jokes and keep the mood light hearted.... even as it was two hours past closing. I will recommend not only this dealership to anyone interested in buying- but the two men that made my experience great as well. More

Great service Crystal is up front and honest on services needed. No haggling Appointment times very convenient and wait times limited. Waiting rooms have vari Crystal is up front and honest on services needed. No haggling Appointment times very convenient and wait times limited. Waiting rooms have various areas to work or enjoy tv program More

Excellent new car purchase experience We could not have been treated better throughout the buying experience. Buying a new car is a stressful experience but they put us at ease about the We could not have been treated better throughout the buying experience. Buying a new car is a stressful experience but they put us at ease about the whole process. This is our third purchase from Scott Clark Toyota! More

Sales review - 4runner purchase Johnny was great salesman, he was very friendly and had a strong sense of urgency. I will recommend Scott Clark's to others looking for a vehicle Johnny was great salesman, he was very friendly and had a strong sense of urgency. I will recommend Scott Clark's to others looking for a vehicle More

Service Maintenance The service was excellent with a friendly service employee. Everything was completed in a professional manner. So far the workmanship appears to comp The service was excellent with a friendly service employee. Everything was completed in a professional manner. So far the workmanship appears to completed in workmanship manner. More