Scott Clark Toyota

Great sales experience from Jimmy Nguyen & Scott Clark's I asked for assistance with Toyota hybrids. I was looking at Prius, Corolla & Camry to compare. Jimmy came to front desk & we went to look at in sto I asked for assistance with Toyota hybrids. I was looking at Prius, Corolla & Camry to compare. Jimmy came to front desk & we went to look at in stock on Prius & Corolla. Jimmy & I are alike in that we are introverted & like people. He has a really great approach & has a nice demeanor along with his cool subtle fashion forward attire. He didn't go over all features on car to try to sell & compare cars like some more assertive people do. He asked me what I liked & agreed on what I said with positives of each car. After checking out colors & seeing in person 2 separate days for a few minutes that enabled me to do a search for color, style & model I wanted. I was able to find a silver Camry Hybrid in Hickory. Since Camry hybrid wasn't there this helped to get a sale for Scott Clark & help me not have to drive to Hickory because I like other benefits of Scott Clark's like the lifetime warranty, can get nails done, get hot chocolate & service on car. Next step was negotiations ~ as I looked into Jimmy's eyes, he knew what to do next. Checking on best possible price. He was able to get me a great price with clear coat paint coverage, tax, title, etc. included. He wrote down 2 columns of prices.. One with financing & other without to compare so I could see one with 0% financing was best deal. Price he came back with was a no brainer after looking at figures, looked him in eyes. Asked "Is this the best" He said yes. Could tell he was honest & I could see I could do no better when only $2k over MSRP for all that plus extras included. Even included some cool specially fitted floor mats rather than carpet ones. Shook his hand & deal was done... What an easy & simple transaction. He also worked it out so that ending 3 numbers were 444 (number for when angel looks over you). My lucky color is gray so silver/gray combo is great. For someone like me that can read people well ~ Jimmy is an honest, sensitive decisive & innovative guy. He doesn't use same approach as others, doesn't yell out Let's get ready to sell Toyota, hit a gong or any of these things. It's just an easy & effective approach that I think made both of us feel good. I feel it is ideal negotiation process which everything gets settled without hassle & no back and forth. It was easy for both of us leaving us time just to have other conversation & laugh about a few things going on in my crazy life lately. When we did test drive I was very excited to see it & really appreciated him talking about features of car since he was familiar. This really helped me drive it home without being so nervous along with Abby also going over features. Jimmy powerful authority that can inspire others to do well in selling by making people comfortable it really produces great results. The dragon is not always quiet ! You don't have to be aggressive, demanding & bossy to be a great manager & role model. He will get things done the fair way in sales & with his team. I have been a manager for 20 years with retail Sam's Club & Harris Teeter so I have had many experiences over years in so many locations with managers. Phillip Stroup was professional & great to deal with. He had everything ready to sign along making it easy to get numerous copies done. He made sure I was comfortable & I mentioned a Chi machine while we were talking as it helps health which I felt he was into as it's really great helping in a lot of ways. He's a smart & professional guy with a great demeaner dealing with people. Abby helped put finished details on my car, had manuals & everything together for my glove box & went over instructions thoroughly since I had not seen car having been in Hickory. Going from a car that's 12 years old to a new car there's so much new technology, comfort & extras - WOW.. She's nice, friendly & a good communicator perfect for dealing with people. I had a previous experience in buying at Scott Clark's which I helped her in getting a Toyota Corolla. They went above & beyond to ship it to her sister's granddaughter in Scranton PA area before Christmas when it was cold & had bad weather conditions. That really impressed me & being able to work out a great deal; however, there were more negotiations & it involved payment by my great aunt. I'd recommend Scott Clark to everyone based on these 2 experiences & would definitely recommend to see Jimmy. If you have opportunity to deal with Phillip & Abby they're great to deal with. More

My service experience We had some problems with the car that needed addressing. These problems were addressed in a timely and courteous matter. Very pleased with our visit. We had some problems with the car that needed addressing. These problems were addressed in a timely and courteous matter. Very pleased with our visit. Have been to Scott Clark’s Toyota many times and will continue to come back. More

Nice people / sketchy methods I had an overall pleasant experience dealing with the guys over at Scott Clark, however their methods of business were a bit questionable at times. I I had an overall pleasant experience dealing with the guys over at Scott Clark, however their methods of business were a bit questionable at times. I was buying a car that was out of state, and they didn’t give the option to ship it here and instead hired a driver to bring it down here (idk why when it would just be a couple hundred bucks or so).. as a result the car arrived with just over 600 miles on it. Now for this next part note that I’m a young buyer(20), and I understand that im going to be taken advantage of when I’m not accompanied by someone much older. They told me that they had to jump through hoops and whatnot to get me the best interest rate they could taking in account my income and short credit history, which ended up being around 6% for 72 months. I was fine with that, and signed the papers before the car had arrived. Now when the car got there, they told me that there was an issue with the deal they gave me and basically forced me to sign new papers with 8.5% for 72 months. Needless to say it wasn’t very professional and seemed off, but I was so over the situation that I signed anyway. Recently I’ve learned that this isn’t the only occasion theyve performed this maneuver, and a friend who works at the credit union informed me that every once in a while this dealerships name will come up regarding similar circumstances. Still, overall it was a great experience. Nice and friendly people you can talk about cars with and have a laugh with. Large selection and appropriately knowledgeable salesmen/women. Just always stay aware when talking business, goes with any dealership :) More

Great experience My visit was pleasant, comfortable and quick! My service agent was fabulous! Outstanding experience! I loved the free coffee! And best of all, they b My visit was pleasant, comfortable and quick! My service agent was fabulous! Outstanding experience! I loved the free coffee! And best of all, they buffed off some scratches on my car and it looks so new! More

Great The team that helped me were great mike Miller did everything he said he would do and I had a great experience Thanks to the team and Rashid was great The team that helped me were great mike Miller did everything he said he would do and I had a great experience Thanks to the team and Rashid was great also More

Great Service as Always Steve did a great job taking care of us, got us in and out quickly efficiently and took care of all our needs. We will be sure to schedule with Steve Steve did a great job taking care of us, got us in and out quickly efficiently and took care of all our needs. We will be sure to schedule with Steve in the future. More

Great experience as always! I always ask for Marshall Moore because he is always concerned about my needs. I only deal with someone else if he is not working that day; but they a I always ask for Marshall Moore because he is always concerned about my needs. I only deal with someone else if he is not working that day; but they are always courteous to me also. More

Purchase of car The car buying process I experienced today was excellent. Everything was explained in detail. There were no surprises. I left very happy with the pu The car buying process I experienced today was excellent. Everything was explained in detail. There were no surprises. I left very happy with the purchase I made and had all questions answered. I know that if I have a question in the future they are there for me. More

Car service Steve really took the time to explain the services needed for my car, as well as the discount coupon I brought along. Also the work needed for my next Steve really took the time to explain the services needed for my car, as well as the discount coupon I brought along. Also the work needed for my next service stop. The time itself for job complete is spot on. More

Service & Recall Work Service rep did a great job communicating what was to be done on my vehicle. Waiting area was clean and comfortable. Internet access was helpful to Service rep did a great job communicating what was to be done on my vehicle. Waiting area was clean and comfortable. Internet access was helpful to multitask while waiting. More