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Scott Clark Toyota
Matthews, NC
4,619 Reviews
Scott Clark Toyota is the leader in new Toyotas. We have won Toyota's President's Award 14 times, and was voted 2008 Store Of The Year From Southeast Toyota. We are conveniently located just off I-485 Exit 51B. We offer a state of the art facility with over 700 new vehicles to choose from. We are open 6 days a week. Our Exclusive Lifetime Warranty is included with each new Toyota purchase and many preowned purchases. Our goal is to provide the highest level of Customer Service and Satisfaction. Don't forget, every Tuesday and Thursday is "Ladies Day", receive a free manicure while your Toyota is being serviced.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 4,619 reviews
August 25, 2021
I had a 215 appointment to have oil changed and a state inspection done on my work truck. I arrived at 2 pm at 436 Scott Clark was finished with my truck. Over 2 hours to do what should have been done in inspection done on my work truck. I arrived at 2 pm at 436 Scott Clark was finished with my truck. Over 2 hours to do what should have been done in less than an hour. Then they didn’t wash my truck like they said they would or disinfect the inside like the paperwork said they did. I went there due to this being a fleet truck and I live in Monroe. I will not be back. I will go to Charlotte next time. More
by ccrawley
Employees Worked With
August 23, 2021
They replied to the initial email and said the car was available. When I arrived that evening, I was told the car was no longer available. We purchased another car and was told it would be delivered in available. When I arrived that evening, I was told the car was no longer available. We purchased another car and was told it would be delivered in 1-2 days. We were then informed on the third day that that car was no longer available. That was over a week ago and we are still waiting to see if the third car will come through. I called today and the operator could not locate anyone with knowledge of the status of the delivery so I am not optimistic. More
by Jrcagleab
Employees Worked With
Juan Bravo
August 22, 2021
It took awhile to get a service person to take my auto. They had people all over the place but nobody acknowledged me. Then when I went to check out , l walked into service department, didn’t see my servic They had people all over the place but nobody acknowledged me. Then when I went to check out , l walked into service department, didn’t see my service person so l waked up to service desk the man was on the phone he was on it for At least 5 minutes and then ignored me and walked away. I tho went to another service desk and the person took care of me! More
by Hdmueller
Employees Worked With
Maddie Eldridge
August 21, 2021
Archie Newton was fantastic he is a valuable asset to your service department. He always gets me in and out! your service department. He always gets me in and out! More
by Championlures
August 21, 2021
Quality work and usually done in appropriate time. However, last oil change took two hours due to personnel shortage. Service agent was friendly. However, last oil change took two hours due to personnel shortage. Service agent was friendly. More
by Buck
Employees Worked With
Devon Johnson
August 20, 2021
August 20, 2021
Always great service. I can count on these guys to be fair and honest. They never try to sell you more than is needed. I had a few other service guys take care of all my needs but Billy Carol is tops in fair and honest. They never try to sell you more than is needed. I had a few other service guys take care of all my needs but Billy Carol is tops in my book. Wouldn't take my toyato any other place for service More
by diane.brugh
August 18, 2021
Great Customer Service , fast, knowledge, time, secure, advise, friendly and cost advise, friendly and cost More
by Ericrosario973
Employees Worked With
