Scott Clark Nissan - Service Center

My experience with this dealership has been nothing short of a nightmare for the past 2 months. My car has broken down on me a total of 5 times, and out of those 5 times, I had to have it towed 3 times, only of a nightmare for the past 2 months. My car has broken down on me a total of 5 times, and out of those 5 times, I had to have it towed 3 times, only for them to say it didn't happen to them and they can't find anything wrong. The first time I took it, I ending up paying $2300.00 for something that never fixed the issue. Within the last month, they have had my car 3 different times. The last time I provided the actual video showing what occurred. My car would lose power while driving, would only reverse backwards slowly, steering wheel would lock up, and message stating key not detected would appear. This happened on 5 different occasions, 4 of those times AFTER I paid the $2300.00 to have the issue corrected. They called me on Monday stating they still couldn't get it to happen with them, and if it happens again I need to contact an engineer from Nissan. I pick it up on Tuesday, and turned in the free loaner they gave me (which I'm very thankful, considering the fact that I did my part by taking and paying for my car to get fixed the first time). I get back in my car, which had 214 miles of gas when I took it this last time to be fixed, and notice that the gas light is on, and it no longer shows the miles until empty, just the two dashes, which means I don't even know how many miles are left for me to drive. I politely asked the associate helping me if they could put just enough gas in so the light would go off and I would know how much miles I have. He asked the manager and came back and said, "my manager said he will not give you gas". I asked for his manager to come and speak to me. That's when Michael Chavis came out with the worst attitude ever. He told me that they have put in countless hours looking at my car and gave me a loaner free of charge, and I should be grateful. My response was, I paid you all for a service that you didn't successfully complete and my car has broken down on me 4 times after, and 2 of those times with my kids in the car with me. I told him that's not doing me a favor, that's providing customer service. His response was, you are really complaining about gas, and I said, so you are not able to give me a little gas so I can take it to fill it up. He said "we don't keep gas here, and I would have to drive to the store and follow you". His next response was, "oh I am able to do it, but what I'm saying is I"M NOT GOING TO DO IT". He then said, "we didn't have to give you a loaner car, but we did". At that point, I was done. I will NEVER do business with Scott Clark Nissan again. The way I was treated by Michael Chavis, a Service DIRECTOR, after all of the patience I've had with having to take my car back and forth to get fixed, without resolution, was HORRIBLE. Now I'm left with no choice but to get another car, after I paid $2300.00 to have an issue fixed, that wasn't fixed, and could have been used for a down payment. More

The service was good my car was serviced real good and clean My car was Arizona time clean My car was Arizona time More

Always a pleasure getting my vehicle serviced here. Caleb is wonderful, patient, honest and very friendly. Work is done in a timely manner, and I have never had to take my car back for the same problem Caleb is wonderful, patient, honest and very friendly. Work is done in a timely manner, and I have never had to take my car back for the same problem. Highly recommend this dealership. More

I took my 2021 Kicks in for its first service. I bought my car in Florida and told them that, they treated me like I had bought my car from them, which I really appreciated. I was having some odd I bought my car in Florida and told them that, they treated me like I had bought my car from them, which I really appreciated. I was having some odd problems about the heating, cooling and sensors. We talked those problems through and even though I didn’t like the answers the solutions worked. More

Very professional and honest. I live 45 mins away but will continue to go back to this location because of their service. I live 45 mins away but will continue to go back to this location because of their service. More

My visit was very good. It was on time at 7am . Would send family and friends It was on time at 7am . Would send family and friends More

Great service, great people, and overall everything came out in a timely manner. Thank you out in a timely manner. Thank you More

Phenomenal service advisors who don’t try to upsell you. I’ve been going there for 10 years & they take good care of me! I’ve been going there for 10 years & they take good care of me! More

Excellent customer service team with outstanding performance. I could not have been more pleased to have my car serviced at Scott Clark Nissan. I’ll certainly be returning for my next service. performance. I could not have been more pleased to have my car serviced at Scott Clark Nissan. I’ll certainly be returning for my next service. More