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282 Reviews of Scott Clark Nissan - Service Center
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July 15, 2015
Routine Service Turned In A Nightmare I am truly sickened by Scott Clark Nissan. I have purchased many vehicles in the past and I have never experienced such poor customer service in my e I am truly sickened by Scott Clark Nissan. I have purchased many vehicles in the past and I have never experienced such poor customer service in my entire life. I have a BASIC service need (air leaking from 3 of my tires) and instead of listening to my concerns as the consumer (and addressing them), Nissan service was quick to look at my vehicle and even quicker to get me out of the door ...stating that there was nothing wrong with any of my tires. With 20+ years in the corporate industry (with a Ph.D.) I would think that I have some good sense to know when there is a problem with my vehicle; however, Scott Clark Nissan failed to listed even after I brought my vehicle into their service department on 3 separate occasions. During the 3rd visit, I was so annoyed by their unprofessionalism and failure to listen to my concerns I INSISTED that they take the vehicle back and spend quality time inspecting my tires. After 10 minutes, the advisor came back to me and stated that one of the valves/stems was broken and they also found a nail. I was outraged that it took 3 services visits along with my demanding to thoroughly inspect my vehicle...before they could identify the problem. After addressing these issues, the service team continued to insist that there were no other issues with my tires but I knew this was not the case and since they continued to dismiss my concerns I reached out to Nissan Consumer Affairs (which I would advise to all customers who experience such poor customer service). CA advised that I take my vehicle to another dealership for one final inspection (before any action was taken on their part). I agreed to take my vehicle to Gastonia Nissan and I must admit I was PLEASANTLY pleased!! The service advisor Robert Reynolds was highly knowledgeable, extremely professional and more importantly, he LISTENED to my concerns and addressed them. Not only did his service techs perform a thorough inspection of my vehicle, but they found another nail located in one of the tires which I had advised to Scott Clark was still leaking air. Additionally, the Gastonia team recommended filling my tires with nitrogen (which they did) and further advised me of a recall on my 2013 SUV - - something that Scott Clark DID NOT EVEN MENTION TO ME AND SHOULD HAVE. I ask, what kind of dealership fails to advise/address a recalled item?? This, coupled with the WORST customer service is the reason why I will NEVER recommend this dealership to anyone and especially why I will NEVER return. I will also post this feedback on every site I can to warn other consumers of my experience with Scott Clark. I want this dealership to know that despite their attempts to claim that they are the "all new" Scott Clark Nissan, they truly need to learn the meaning of CUSTOMER SERVICE. (additional note: I attempted to connect with the General Manager to discuss my concerns. A service advisor confirmed that he relayed my message but I never received a return call. It is a shame that even at the management level; good customer service is lacking). Sincerely, Dr. Sampson More
by Dr. Sampson
Employees Worked With
Alfredo Zambrano and Bobby Jackson
July 15, 2015
Always great service Bobby Jackson was a great help with my service this time. I greatly appreciate the kind service ad the great help. He was friendly, knew was he was Bobby Jackson was a great help with my service this time. I greatly appreciate the kind service ad the great help. He was friendly, knew was he was doing and very helpful. The work as always was done well. More
by TFahey
Employees Worked With
Bobby Jackson
July 04, 2015
ROUTINE SERVICE It was my first time visiting this dealership service department. As soon as I pulled up there was someone cordially greeting me and asking how I was It was my first time visiting this dealership service department. As soon as I pulled up there was someone cordially greeting me and asking how I was doing and if he could be of service . I told him that I needed an oil change and tire rotation if it was not too late in the day and if they had a spot available. He immediately consulted Bobby and before I knew it, the order was wrote up and I was escorted to the waiting area. I was prepared for a long wait, however it was quite the opposite!! Even the cashier, unfortunately I do not remember her name (a beautiful African American "maturer" lady), was extremely friendly and advised me of the reward program and the different ways it could be used. I was very satisfied with all services I received that day and walked out with an extra smile in my face:). In summary, "first impressions are lasting impressions" and me completing this survey (which I normally don't comple surveys) is a true sign of how I was impressed. More
by Niessy2015
Employees Worked With
Bobby Jackson
June 21, 2015
oil change pleasure Alfredo Zanbrano's curb side manner was excellent and I was very impressed it was just an oil change but he treated me like royalty, I ngelook forward Alfredo Zanbrano's curb side manner was excellent and I was very impressed it was just an oil change but he treated me like royalty, I ngelook forward to my next oil change and hope he's on duty....you are lucky to have him in your establishment.... More
by Altimafaith08
Employees Worked With
Alfredo Zambrano
June 12, 2015
Service Call- evaluate leak Michael Redwine, Service Dept was so very helpful as he squeezed me in same day to evaluate my daughter's car. He followed up later that night to le Michael Redwine, Service Dept was so very helpful as he squeezed me in same day to evaluate my daughter's car. He followed up later that night to let me know they could find no problems. He gave me an additional rep's name as he would be out of the office the next day and made sure I would be taken care of then. Excellent customer service provided and a very pleasant experience. More
by Versagirl
June 01, 2015
Exceptional service experience Provided a high level of quality service; completed the service in a timely efficient manner. Bobby went above and beyond to ensure that my visit was Provided a high level of quality service; completed the service in a timely efficient manner. Bobby went above and beyond to ensure that my visit was a pleasurable one. I definitely will continue to bring my vehicles to this dealership for service. More
by aka1908cjh
Employees Worked With
Bobby Jackson
May 24, 2015
A/C Service work on wife's car. Ronald wrote up our work order and advised my wife that it would take several hours to complete the work as needed and arranged for one of their drive Ronald wrote up our work order and advised my wife that it would take several hours to complete the work as needed and arranged for one of their drivers to take my wife home. Ronald called us to let us know that our car was ready to pickup. It was a pleasure dealing with Ronald Taylor. More
by cbhelms
Employees Worked With
Ronald Taylor, Ronnie Taylor
April 29, 2015
Great Experience Mr. Bobby Jackson is the person that step in and help correct the problem that I had. He made me feel much better about Nissan service. If everyone h Mr. Bobby Jackson is the person that step in and help correct the problem that I had. He made me feel much better about Nissan service. If everyone had the great attitude and customer service as he, there would be a better work place. Excellent Service, Great Job keep up the Good Work !!! Patricia More
by pcdean
Employees Worked With
Alfredo Zambrano _ Great Person, Bobby Jackson
April 20, 2015
Excellent Service.......Finally! I've had my share of less than stellar service at South Blvd Nissan in the past. My a/c on my 2013 Nissan recently died so I had no choice but to brin I've had my share of less than stellar service at South Blvd Nissan in the past. My a/c on my 2013 Nissan recently died so I had no choice but to bring it in to be serviced. I was provided a loaner vehicle and Bobby contacted me throughout the day to let me know the status on my vehicle. If this is the kind of service that Scott Clark Nissan offers now than I will be more than happy to bring my car back in the near future for other service needs. More
by Bacardiblack
Employees Worked With
Bobby Jackson
April 18, 2015
Alfredo Zambrano is awesome! We bought our vehicle in Chesapeake Virginia and had a horrible dealer experience. The first week of ownership there was a problem with the sunroof, w We bought our vehicle in Chesapeake Virginia and had a horrible dealer experience. The first week of ownership there was a problem with the sunroof, we brought it to Scott Clark Nissan and Alfredo' Took care of the issue very quickly and send us on our way. This week we brought the hardware for the towing package that the other dealer was supposed to install for us but didn't, and again Alfredo came to the rescue. Alfredo and his team are a shining example of what customer service should be. Thank you again Scott Clark Nissan. More
by Km408669
Employees Worked With
Alfredo Zambrano
